My wife and I had a great 3 night stay at this hotel.It was when we went to bed on the first night that our only major problem emerged.Having switched off the air-conditioning in our room we could hear constant machine noise from outside. We were offered a complimentary upgrade to an executive suite at the front of the hotel which we accepted. As I suspected the machine noise came from the external unit for the hotel's air conditioning.This isn't the first time I've had an issue with this type of noise at a hotel.Ironically,the room to which we were moved was at the front of the hotel but was sufficiently well insulated to prevent traffic noise being an issue. I don't know how the hotel would have handled my complaint if it had been full. My other issue is with the cost of breakfast. It was very good but I thought the price to be too high. It is incongruous to pay for breakfast when in the evening complimentary snacks, including bread,meats,cheese,etc are laid on. Don't let the foregoing put you off. The hotel is excellent and I endorse the compliments found in other reviews. Its failings are of the type I've found in other similarly expensive hotels. Can somebody just find a way to silence air conditioning units?
- Official Description (provided by the hotel):
- Luxury hotel with club-like atmosphere & 21st-century business technology; near Buckingham Palace & Westend theatre. ... more less
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- Also Known As:
- 41 Hotel London