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“Weekend stay”

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The Colonnade London
Ranked #279 of 1,067 Hotels in London
Certificate of Excellence
Birmingham, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Weekend stay”
Reviewed 17 February 2014

Stayed only one night for a birthday treat,had booked tickets for The Shard on Friday afternoon so wanted somewhere with good transport links.We arrived at Marylebone Station and hopped on the Bakerloo line for a short journey to Warwick Avenue tube,The Colonade is literally a couple of minutes walk from tube.Had a very warm welcome from reception,room was very clean,comfortable and well presented,nice touch with flowers,wine and chocolate.The dining room/bar area has a glass roof which I imagine would be nice on a sunny day and not torrential rain!.Very quiet nice residential area,we walked to Abbey Road in Maida Vale to the famous Beatles crossing.Staff friendly,interesting history to the hotel and in an ideal location to get into Central London on either the tube or bus.Would return again if rooms on special offers.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank toothfairytraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shahar R, Manager at The Colonnade London, responded to this review, 18 February 2014
Dear Sir/Madam,
Thank you very much for your kind comments about the hotel.
We sincerely hope we can welcome you back in the very near future.
Best regards Shahar R Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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grimsby
Level Contributor
1 review
Reviewed 14 February 2014 via mobile

Hi all I have just spent a night at this lovely hotel
The hotel has parking which is private big plus for me
The location next to the Warwick avenue tube station is great for easy travel to the westend ect
The room I stayed in was lovely very clean and had all plenty of towels fresh linen the room had a good tv and cd system all was great apart for one bog problem I was on the 4th floor located next to a very noisey boiler room the noise was constant all night I called down to reception to complain about 3am was advise to speak with the manager in the morning which we did
The hotel staff were very kind and refund part of the stayed and offered us a free afternoon tea
This is great hotel which I look forward to visiting in the summer to make use of the camel boats x

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jaxeel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM159, General Manager at The Colonnade London, responded to this review, 17 February 2014
Thank you very much for your kind comments about the hotel. I hope you'll consider staying with us next time your in London and I am very happy we were able to sort the issue out with the noise in your room. We look forward to welcoming you back soon. Best regards Sahar R Manager
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Tallinn, Estonia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 February 2014

It was the best family vacation we’ve ever had! I am so happy that we choose JFK Suite for the duration of our stay. The suite was elegantly furnished with a four posted bed and a mezzanine floor for children. It is perfect for family of 4 with plenty of space for kids to play. In fact it is perfect that the Suite is divided into two floors as this way me and my husband had our own space downstairs.

The complementary bottled water in the room is also a lovely touch, especially when you travel with children.

The breakfast was beautifully cooked, absolutely scrumptious and the breakfast room had a lot of natural daylight which made the morning very bright! Staff were extremely friendly, attentive and service beyond quick. My Son ordered the same pancakes every single morning, they were absolutely the best!!!.

The champagne afternoon tea was absolutely amazing and I would definitely recommend it .Me and my sister spoke for hours indulging the Afternoon Tea. The room was filled with the divine smell of freshly baked scones!

A truly memorable stay, thank you, and absolutely no hesitation in recommending to others. We look forward to our next visit.

Children miss Minnie the cat!

Room Tip: I am so happy that we choose JFK Suite for the duration of our stay. The suite was elegantly furnis...
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank katlinort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shahar R, Manager at The Colonnade London, responded to this review, 13 February 2014
Dear Madam,
Thank you very much for your kind comments about the hotel.
We sincerely hope we can welcome you back in the very near future.
Best regards Shahar R Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hitchin, United Kingdom
Level Contributor
76 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 10 February 2014

To begin with, the Colonnade is a lovely looking hotel with an impressive exterior, lounge and old-fashioned lift. Our room looked inviting and had classical music playing softly on the stereo to welcome us. So far so good.
Problems quickly materialised though. First, the TV didn't work - zero reception. As we'd arrived quite late in the evening it wasn't a great concern though as we soon retired. However, being on the top floor, there was something just outside the window or on the roof that rattled loudly whenever the wind blew, which became a noise nuisance throughout the night.
Things then plummeted sharply at breakfast. First there was a long wait to be seated, and there followed the lengthiest wait we've ever had for our breakfast to arrive. It was lucky we weren't in a rush. And when it did appear, not even an apology for the delay. Thankfully it wasn't too bad a Full English, although the bacon was almost 50% fat and it certainly wasn't worth £17!
The final indignity was that it was roasting in there - with its high glass windows the room is a sun trap, so with the heating also on it naturally creates uncomfortably hot conditions in which to eat (and wait for) your breakfast.
In the end we were glad we were only staying for one night and won't be back in a hurry. Far from a 4-star experience.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SirShaky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shahar R, Manager at The Colonnade London, responded to this review, 13 February 2014
Dear Sir,
Thank you for taking the time to review the hotel and for some of your positive comments.
Had we known you were not happy with your room and there was a problem with the TV as well as a noise issue when you were in the hotel we could have offered you alternative accommodation but unfortunately once you have checked out there is little we can do.
I am aware of the issues with breakfast last Sunday morning and this arose because the breakfast chef was called away from the hotel at short notice due to a family emergency which of course had an impact. We are in the process of training up another member of the team to prevent a recurrence of such an incident.
As to the temperature in the restaurant I have asked the staff in there to be more mindful of this so that they can adjust the air conditioning so that everybody is more comfortable.
We sincerely hope we can welcome you back in the very near future.
Best regards Shahar R Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lincoln, United Kingdom
Level Contributor
68 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 9 February 2014

We booked this hotel through a Travelzoo deal, which consisted of an overnight stay in a Club room with breakfast included. The hotel is charming and nicely decorated; the room was spacious and very clean. The highlight of our visit was the warm welcome and polite service from the Staff - especially Sunana, who greeted us upon our arrival at reception. The dining room was pleasant, where we had a well-cooked breakfast. Overall, a very enjoyable hotel.

Room Tip: Free on-street parking near to the hotel is available on weekends.
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KenJeffs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM159, General Manager at The Colonnade London, responded to this review, 17 February 2014
Thank you very much for your kind comments about the hotel. I hope you'll consider staying with us next time your in London. We hope we can welcome you back in the very near future. Best regards Sahar R Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level Contributor
60 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 7 February 2014

We stayed one night and were really pleased. 2 minutes from Warwick st tube station! quiet , safe residential area with places to go

Hotel has a grand facade and an interesting history and new furniture and decorating gave a feel of a hotel being cared for and on the up

Our top floor room was beautifully furnished and the comfy bed had proper linen sheets. Decent hair dryer. Bathroom was adequate but disappointing in comparison. items on sale in heathy room bordering on ridiculous £3 for a bag of walkers - not sure where that bit went wrong

Fantastic pub on the corner and a choice of restaurants 2 minutes walk away. In these morning we walked up tot the canal which was lovely

Breakfast was excellent. Good service . We had juice, coffee, salmon and eggs .

Would happily recommend but take your own crisps !

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank xxxyxxyyyy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM159, General Manager at The Colonnade London, responded to this review, 17 February 2014
Thank you very much for your kind comments about the hotel. I hope you'll consider staying with us next time your in London. We hope we can welcome you back in the very near future. Noted your comments about the crisps.
Best regards Sahar R Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham, United Kingdom
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 1 February 2014

I reviewed this hotel in Autumn of last year. I avidly followed the post for a couple of weeks but once I realised the management were not going to comment, I gave up. Just another shocking example of the admin/reception team ignoring Customers needs and feelings.
I am not going to go into the whole ordeal but as someone who never wrote a review on this site in his life...It certainly prompted me to start. Incidentally, I have also stayed in 2 more places as a business traveler since and given them a great review.
Tonight (3 Months or so later), I checked the site again to find my review totally gone from the site, It really made me wonder how and why?
My comments are....never stay in the basement, turn up without a booking they never received, pay a holding fee as you will never get it back or generally deal with the receptionist whom I dealt who made me feel like a criminal!
Guess What? I left the hotel at about 9am, I called the booking company when I got to my meeting (10am) and cleared it all up,they had paid the bill the day I address on the website.
When I checked out, I had to leave all of my cash(#80) and holding fee on my bank card at the hotel after being told by the same receptionist that the booking company did not open until 11am so there was no way of getting hold of them until then to sort it out and I could "Pop Back"
Interestingly enough, the hotel charged the booking company for a breakfast I fictionally had, I was still so angry and unsure if I was going to be looked down on further by the receptionist that I decided to take it on the way to the office.
My advice....If you walk in here, walk out again

Room Tip: Never ever take the basement
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  • Stayed September 2013, travelled on business
    • Sleep Quality
Helpful?
6 Thank Apwoodhead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM159, General Manager at The Colonnade London, responded to this review, 17 February 2014
Thank you for writing your review, however, there seem to be some inconsistencies with your account of events that we cannot in all honesty attest to.
1. We are always mindful of our Guests needs and feelings, as other reviews on Tripadvisor demonstrate.
2. If we have received a booking it will of be in our system and if anyone arrives with a reservation we have not received we will do our utmost to accommodate them.
3. We never take a 'holding fee.'
4. We would not take cash from someone who had left us with a bank card, if you were departing and leaving the hotel how would we be able to give you your cash back?
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Colonnade London

Property: The Colonnade London
Address: 2 Warrington Crescent, London W9 1ER, England
Region: United Kingdom > England > London > Paddington / Maida Vale
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#143 Family Hotel in London
#193 Romantic Hotel in London
#205 Luxury Hotel in London
#210 Business Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Colonnade London 4*
Number of rooms: 44
Official Description (provided by the hotel):
From the sweetest smelling flowers in the lobby to the temptingly plumped sofas in the lounge, it's the attention to detail that makes The Colonnade London distinctively different. For each of our guests, there's something that especially appeals. The prospect of stretching out in a bath of bubbles at the end of the day. For business facilities - wifi, dual phone lines. But one thing is for sure: at The Colonnade London we've got the mix just right. ... more   less 
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Also Known As:
The Colonnade London Hotel London
The Colonnade Hotel London

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