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“Excellent choice”

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Mandarin Oriental Hyde Park, London
Ranked #202 of 1,068 Hotels in London
Certificate of Excellence
Canterbury, United Kingdom
Level 5 Contributor
50 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Excellent choice”
Reviewed 11 September 2013

Visited some while ago for a special birthday, heaven! The spa is to die for and also the bar, anything you like! Birthday cake was in the room without being asked for....everyone s very helpful. Spa treatments are second to none - expensive but treat time!

Room Tip: Try to overlook park, we overlooked main road, was fine though but would have liked park view (more...
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  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kentres
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MO_HYDEPARK, Manager at Mandarin Oriental Hyde Park, London, responded to this review, 13 September 2013
Dear Kentres, thank you for taking the time to write a review about your recent stay at Mandarin Oriental Hyde Park, London. We were thrilled to read that you decided to celebrate such an important occasion with us and were delighted to learn that you had such a wonderful birthday. Our award winning, five-star urban Spa is a source of great pride for the whole team so we were very happy to hear you had the opportunity to experience this; the heat and water oasis is a truly memorable sensation on its own. If planning a future trip to London we very much hope you will consider staying with us again and look forward to welcoming you back.

Best regards
The Management Team at Mandarin Oriental Hyde Park, London
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1,122 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (190)
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Newcastle, Australia
Level 5 Contributor
86 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 11 September 2013 via mobile

A great hotel in a superb location goes without saying. So why so good? The Italian Nectarines in our room were just sensational!! And the continental Healthy breakfast was as good as it gets, first class quality and just fantastic.
But one big question? When you have such a great hotel and experience why in this day and age do you have to pay for Internet access? Surely wireless is part of the expectation these days particularly in a 5 star hotel. The staff embarrassing told me it was not the hotel policy and I would suggest that this was not the first time this issue had been raised. Apart from the lack of Free wireless a great hotel.

Stayed September 2013, travelled as a couple
Helpful?
2 Thank Stephen T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MO_HYDEPARK, Manager at Mandarin Oriental Hyde Park, London, responded to this review, 13 September 2013
Dear Stephen T, thank you for such lovely words about your recent stay here at Mandarin Oriental Hyde Park, London. We were thrilled to read that you enjoyed our world famous Mandarin Oriental service so much and we really appreciate you taking the time to share these thoughts on Tripadvisor. We agree that the little touches are what make a stay special and our team take great pride in going the extra mile to identify Moments of Delight – small instances where we can really wow a guest. In regards to our Internet Policy, as a five star luxury hotel, we need to be constantly reinvesting resources in our infrastructure in order to ensure the quality, consistency and security of our Internet service remains at the highest possible standard. For this reason we have to levy a small supplemental charge for access to ensure that we deliver the highest grade of performance in high-speed Internet connection. With that said, however, we would gladly welcome any further comments you have to make regarding this matter and invite you to contact the Resident Manager (+44 (0)20 7235 2000 or via email at molon-info@mohg) should you wish to leave additional feedback. If planning a future trip to London we very much hope you will consider staying with us again and look forward to welcoming you back.

Best Regards
Management Team at Mandarin Oriental Hyde Park, London
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Leicester
Level 3 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 10 September 2013

Book it! My now husband I married here on 31st August 2013, and we and our guests and had the most amazing experience imaginable. From start to finish, the hotel's staff couldn't do enough to help create our perfect day, and everything ran like clockwork. Special credit must go to the lovely Kelly Hunt, events manager, and her team. Super professional and knowledgeable, she made planning our wedding a smooth, enjoyable process. Thanks, too, to the events chef and his team for producing absolutely delectable food which everyone complimented.

I booked a room at the hotel on the eve of our wedding and was lucky enough to be upgraded to the truly phenomenal, recently upgraded royal suite. This was incredibly generous and so appreciated! We cannot wait to return to the MO and experience their amazing service again.

Many thanks,

Rachel & Saleem xx

PS Try out their (what I recall is called) 'Health' breakfast - a great start to the day :)

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RachelA1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MO_HYDEPARK, Manager at Mandarin Oriental Hyde Park, London, responded to this review, 11 September 2013
Dear Flufferoo, firstly please accept our deepest congratulations to you both on your recent wedding at Mandarin Oriental Hyde Park, London. We were thrilled that you decided to celebrate such a special occasion with us and delighted to read that you had such an amazing experience whilst here and enjoyed our world-famous Mandarin Oriental service. Kelly was particularly touched by the special mention and the chefs were pleased to learn that the food was so popular with your guests. We wish you all the best for the future and very much look forward to welcoming you back someday. We hope to see you again soon.

With very best regards
Kelly and the Management Team at Mandarin Oriental Hyde Park, London
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Windsor, United Kingdom
Level 6 Contributor
140 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 7 September 2013 via mobile

We held a CEO event in the Loggia room for 15 delegates and found that the location and balcony were fantastic. We had a champagne reception after the meeting and the views over Hyde Park are amazing!

The AV equipment was dated and there was a constant drilling noise in the next room which was a major distraction.

We had a private dinner in Bar Boloud at the food and service was fantastic!!

Overall, great location to impress your values customers

  • Stayed September 2013
    • Location
    • Cleanliness
Helpful?
Thank PaulO4442
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MO_HYDEPARK, Manager at Mandarin Oriental Hyde Park, London, responded to this review, 9 September 2013
Dear PaulO4442, thank you for taking the time to review your recent stay at Mandarin Oriental Hyde Park, London. We were delighted to read that you liked our location, especially the fantastic views over Hyde Park, and enjoyed the food and service in Bar Boulud so much. With that said, we were most disappointed to learn of the situation regarding the drilling noise from the adjacent room. We agree this is most unacceptable and are currently investigating further. We apologise for any inconvenience caused and would like to invite you to contact the hotel to speak with the Resident Manager directly (+44 (0)20 7235 2000 or via email at molon-info@mohg). We can assure you that this will not happen again and we very much hope that you will come back and visit us again soon.

Best Regards
Management Team at Mandarin Oriental Hyde Park, London
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level 5 Contributor
68 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 6 September 2013

The service at the Mandarin Oriental in Knightsbridge if world class. From the doormen to housekeeping and everyone in between - there is a constant smile and willingness to help. I would have rated the experience 5* except for the fact that there was a water problem at 1am due to a water-tank-pump problem which made having a late-night-shower impossible. Management was extremely apologetic while explaining the situation. Given that "stuff" happens, with management's response to the issue, overall it was a very god experience.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 88BA88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MO_HYDEPARK, Manager at Mandarin Oriental Hyde Park, London, responded to this review, 9 September 2013
Dear 88BA88, thank you for the recent review on Tripadvisor about your stay at Mandarin Oriental Hyde Park, London. The whole team, from doormen to housekeeping, were delighted to read that you enjoyed our world famous Mandarin Oriental service so much. We would also like to thank you for the feedback regarding the situation with the hot water. We are aware of this matter and would like to take this opportunity to apologise again for any inconvenience caused. We are investigating further with an eye on putting systems in place to ensure something like this does not happen again. We do hope you will consider us for your next visit to the city and the whole team look forward to welcoming you back to Mandarin Oriental Hyde Park, London again soon.

With best regards
The Management Team at Mandarin Oriental Hyde Park, London
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 September 2013

Just got back from London, was my first time to visit and i was glad that we stopped in this hotel.
Had wonderful view from out suite to the park, nice breakfast.
Staff is very friendly and helpful.
The only thing was for a cup of tea or coffee i always had to call and ask for a kettle with cups, which was a bit annoying. Otherwise we had a lovely stay and i would def go back to this same hotel, great location, right opposite Harvey N.

Room Tip: Ask for a room that is facing the park!
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CjrMoM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MO_HYDEPARK, Manager at Mandarin Oriental Hyde Park, London, responded to this review, 5 September 2013
Dear CjrMoM, thank you for taking the time to write a review about your recent stay at Mandarin Oriental Hyde Park, London. We were thrilled to read that you had such a wonderful experience and enjoyed our Mandarin Oriental service so much. We are very fortunate with our location, where town meets country at one address, and were delighted to hear you had the opportunity to enjoy breakfast with the fabulous views over Hyde Park. Please do consider us next time you are travelling to London and we hope to see you again soon.

Best regards
The Management Team at Mandarin Oriental Hyde Park, London
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
great neck n.y.
Level 5 Contributor
53 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 3 September 2013

This hotel is in prime position ,particularly for those who want to shop Knightsbridge. It faces Harvey Nichols and is 75 yds from Harrods. Originally an older hotel ,it was taken over by Mandarin group and completely renovated several years ago..The interior has been left structurally but the rooms and restaurants have been completely re-worked. As with nearly all hotels you have to careful about the floor and direction you face for each room., we were upgraded on arrival to a very spacious room however the bathroom did not have a walk-in shower, which should be mandatory for 5 star hotels.The staff are very welcoming and cannot do enough to assist you.As this hotel is the original building be aware that lower floors do not have a lot of light. The breakfast room is beautiful, facing Hyde Park with full floor to ceiling windows. There is no lounge area so if you are waiting to meet friends there are only 2 armchairs available to you as you enter. I would return as long as specific rooms are available such as 910 which overlooks the skyline ,has wonderful light and has a proper shower in the bathroom.As a 5 star hotel the lack of ' lounge ' area is a little disappointing otherwise well situated and with excellent staff.

Room Tip: Be specific regarding rooms, do you want a view , facing Hyde Parkk or of Knightsbridge ? High floor...
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank michael c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MO_HYDEPARK, Manager at Mandarin Oriental Hyde Park, London, responded to this review, 5 September 2013
Dear michael c, thank you for taking the time to write a review regarding your recent stay at Mandarin Oriental Hyde Park, London. We truly appreciate your honest feedback and were thrilled to read that you enjoyed our world famous Mandarin Oriental service and the glorious views over Hyde Park at breakfast so much. We agree that we are very fortunate with our location, too – where town meets country at one address. Thank you also for the valuable comments regarding the walk-in showers. Due to the age of the building we are somewhat restricted here but it is an issue that is under consideration. In terms of a public space for guests to relax, this is a matter we are already looking into and hope to resolve in the very near future. If planning a future trip to London we very much hope you will consider staying with us again and look forward to welcoming you back.

With best regards
The Management Team at Mandarin Oriental Hyde Park, London
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mandarin Oriental Hyde Park, London

Property: Mandarin Oriental Hyde Park, London
Address: 66 Knightsbridge, London SW1X 7LA, England
Phone Number:
Region: United Kingdom > England > London > Knightsbridge
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#47 Spa Hotel in London
#90 Business Hotel in London
#137 Romantic Hotel in London
#146 Family Hotel in London
#155 Luxury Hotel in London
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Mandarin Oriental Hyde Park, London 5*
Number of rooms: 198
Official Description (provided by the hotel):
With bustling Knightsbridge on its doorstep and leafy Hyde Park at its rear, Mandarin Oriental Hyde Park is London's most prestigious address. Blending sumptuous guestrooms with a world-leading spa and a stylish bar, it is the definitive destination for a luxury escape. With two award-winning restaurants including Bar Boulud, London and Dinner by Heston Blumenthal, and a new Afternoon Tea salon, The Rosebery Lounge, Mandarin Oriental Hyde Park stands at the culinary centre of the capital. On 19 September 2016, Mandarin Oriental Hyde Park, London will be embarking on an exciting restoration designed to significantly enhance the facilities of the hotel. The property will remain open throughout the 18-month renovation, which will be undertaken in two phases in order to minimise disruption to guests. ... more   less 
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Also Known As:
Mandarin Oriental Hyde Park, London Hotel London
Mandarin Oriental London
Mandarin London
London Mandarin Oriental
Mandarin Hotel London

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