This hotel proves the maxim, "You get what you pay for." The service is outstanding -- any request, no matter how small, is dealt with immediately and efficiently, 24 hours a day. Every employee, from management to the humblest room-service attendant, is dedicated to making certain your stay is perfect.
Our room, overlooking Hyde Park, was bright, airy, comfortable, quiet, and included every amenity you could imagine. The room was serviced two to three times a day, and was always perfect.
The Mandarin Oriental's location could not be better, with Hyde Park on one side, high-end shopping across the street, an elegant spa and two world-class restaurants within the hotel itself, and several terrific restaurants within just three or four blocks. There is a tube stop right outside the hotel's main entrance, serving the Piccadilly Line, which makes for easy access to most all the city's popular sites.
We enjoyed our week-long stay immensely and would not hesitate to return.
With all that said, the Mandarin chain continues with a few quirky attributes that can be annoying: Primarily a charge of £12.50 per day for wi-fi service, and utterly outrageous charges for local phone calls. We made two calls to arrange theater tickets and were billed more than £20 for those two brief local phone calls.
The internet issue arose in a previous review and the manager responded that the charges are required to cover the costs involved. I'd beg to differ. This is the 21st century, wi-fi is available free everywhere from airport concourses and humble coffee shops to the cheapest Motel 6 hotels in America. For the week's internet charges I'm certain I could have purchased my own wi-fi router for the room, and a month's connection to the Internet.
We ran into this situation at the Barcelona Mandarin as well, so it appears to be company policy. But it would seem to be beneath the dignity of such a world-class chain of hotels to employ policies one would expect at a Navy-town clip joint.
We love your hotels and we hope these policies are addressed before we decide on our next stay. Thank you.
- Official Description (provided by the hotel):
- With bustling Knightsbridge on its doorstep and leafy Hyde Park at its rear, Mandarin Oriental Hyde Park is London's most prestigious address. Blending sumptuous guestrooms with a world-leading spa and a stylish bar, it is the definitive destination for a luxury escape. With two award-winning restaurants including Bar Boulud, London and Dinner by Heston Blumenthal, and a new Afternoon Tea salon, The Rosebery Lounge, Mandarin Oriental Hyde Park stands at the culinary centre of the capital. On 19 September 2016, Mandarin Oriental Hyde Park, London will be embarking on an exciting restoration designed to significantly enhance the facilities of the hotel. The property will remain open throughout the 18-month renovation, which will be undertaken in two phases in order to minimise disruption to guests. ... more less
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- Also Known As:
- Mandarin Oriental Hyde Park, London Hotel London
- Mandarin Oriental London
- Mandarin London
- London Mandarin Oriental
- Mandarin Hotel London