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“Fantastic Hotel. Outstanding service”

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Mandarin Oriental Hyde Park, London
Ranked #179 of 1,064 Hotels in London
Certificate of Excellence
Riyadh
Level Contributor
22 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Fantastic Hotel. Outstanding service”
Reviewed 22 March 2014

The hotel is conveniently located in Knightsbridge. It is around many restaurants, cafes and shops. Hyde Park is just across the Hotel and the tube station is a convenient few meters walk. The hotel taxi stand is fairly reliable at all times, thanks to experienced Mandarin’s doormen.

Rooms were luxuries, classic and comfortable. And quite spacious for London standards. The bathroom was quite good as well. Nice tub and a firm shower. Faults were not easy to point out, but I would have appreciated a Nisspresso Machine in my room.

Services and amenities were top notch. Breakfast was perfect for me. The restaurant and lounge were probably some of the best in town. The SPA is, I would say, second to none in London. The concierge service was very relatable and helpful.

I would probably stay in the Mandarin’s Oriental London in my next visit.

Room Tip: Park View Rooms
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  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Faisal M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MO_HYDEPARK, Manager at Mandarin Oriental Hyde Park, London, responded to this review, 8 April 2014
Dear Faisal M, first let me just say what a great pleasure it was to have you stay with us at Mandarin Oriental Hyde Park, London recently and thank you for taking the time to post a review on Tripadvisor. We were thrilled to read that you enjoyed our comfortable and classic bedrooms, breakfast overlooking Hyde Park and our award winning urban spa so much. Thank you also for the comments relating to staff and service. The whole team work very hard to consistently deliver the highest level of service to every guest that arrives at the hotel and take great pride in seeing the results of these efforts so it is always validating when we receive such positive feedback. We hope that you will consider staying with us again for future trips to London and we look forward to welcoming you back to the hotel someday soon.

With best regards
The Hotel Manager, Mandarin Oriental Hyde Park, London
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (184)
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Washington DC, District of Columbia
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 14 March 2014

We had a wonderful stay at the Mandarin. Absolutely incredible service. Staff was nothing but helpful. The hotel itself is beautiful and wonderfully located if you plan on doing some high end shopping. The spa was also nothing short of amazing. Great staff, great relaxation room, and great services. Our room was beautiful, extremely spacious and comfortable. Cannot wait to return.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kara B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MO_HYDEPARK, Manager at Mandarin Oriental Hyde Park, London, responded to this review, 17 March 2014
Dear Kara B, thank you for taking the time to post a review on Tripavisor about your recent stay at Mandarin Oriental Hyde Park, London. We were thrilled to read that you had such a fantastic experience and enjoyed our urban spa, comfortable bedrooms and world famous Mandarin Oriental hospitality so much. We look forward to your next visit and to welcoming you back soon.

With best regards
The Hotel Manager, Mandarin Oriental Hyde Park, London
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 8 March 2014

We had fantastic stay in the Mandarin Oriental Hyde Park. The entire staff was outstanding and took special care of us. The interesting cocktails are a must try and the new Wellness area including a pool really made the stay complete

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marco M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MO_HYDEPARK, Manager at Mandarin Oriental Hyde Park, London, responded to this review, 17 March 2014
Dear Marco M, thank you for posting a review on Tripavisor about your recent stay at Mandarin Oriental Hyde Park, London. We were thrilled to hear that you had such a wonderful time and enjoyed our interesting cocktails and brand new Fitness and Wellness Centre so much. We have passed your feedback on to the staff who were delighted.

We hope that you will consider staying with us again for future trips to London and we look forward to welcoming you back to the hotel someday soon.

With best regards
The Hotel Manager, Mandarin Oriental Hyde Park, London
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 7 March 2014 via mobile

We recently had the most amazing stay in the Mandarin Hyde Park! Couldn't fault this hotel in anyway the service from start to finish was fantastic. All of the staff were very helpful from the second we opened the door the taxi until we left the following day. The room was amazing! The breakfast was the nicest I have ever had with fantastic views over Hyde Park. Sitting eating breakfast whilst watching the Household Cavalry exercise in Hyde Park absolutely amazing! The location of the hotel was second to none right on Knightsbridge. Could not fault this hotel at all. Thank you very much for a lovely stay we can not wait to come back very soon!

Stayed March 2014
Helpful?
Thank SLR92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MO_HYDEPARK, Manager at Mandarin Oriental Hyde Park, London, responded to this review, 10 March 2014
Dear SLR92, firstly, let me just say what a great pleasure it was to have you stay with us at Mandarin Oriental Hyde Park, London recently and thank you for taking the time to post a review on Tripadvisor. We were thrilled to read that you had such a lovely time and enjoyed both our fantastic location, where town meets country in one address, and our world famous Mandarin Oriental service. We agree that breakfast overlooking Hyde Park whilst The Queen's Calvary trots past is quite the spectacle and we were delighted to learn that you had the opportunity to experience this. Please do visit us again and, on behalf of the whole team, we very much look forward to welcoming you back soon.

With best regards
The Hotel Manager, Mandarin Oriental Hyde Park, London
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
SouthAfrica
Level Contributor
136 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
Reviewed 2 March 2014

From the time we were met by Tom the hotels driver at Heathrow and delivered to the hotel we had nothing but truly exceptional service from every single staff member of this fine hotel we had the pleasure of interacting with.
The comfort of our suite was idyllic, not new and slightly well used but comfortable-we just settled in as though it was home. Ample space for storage for two travellers that travel heavy( 6 suitcases) stunning products...shampoo /conditioner and the other little life's luxuries like soft well padded towelling slippers -great quality
I wish to compliment this hotels management in employing and training staff to the exceptional levels we encountered, from the doorman to the luggage staff, concierge , reception, guest services, room and housekeeping services, spa staff( admin and masseuse)
I must mention the bed, this group( The Mandarin group) undoubtedly has the BEST mattress anywhere of any group of hotels-what a fantastic nights sleep one gets-sheer comfort.
As to the restaurant-the morning breakfast ritual was at the same high standards we had experienced throughout the hotel-exceptional-from food to presentation to service-exceptional
Finally but not least-Dinner with Hestin-absolutely well worth having dinner here-food, all it is cracked up to be, service, even better-an absolute must if you want to enjoy a dining experience where all the fantastic blocks are ticked .
In conclusion-wow, one of the best stays stays in London I have ever had-and having done the Savoy, Claridges, Dorchester, Four seasons, etc etc etc this is saying something.Praise well earned.

Room Tip: Choose a suite with courtyard view-there is no view but one spends little time staring out the windo...
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Robin F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MO_HYDEPARK, Manager at Mandarin Oriental Hyde Park, London, responded to this review, 17 March 2014
Dear Robin F, first let me just say what a great pleasure it was to have you stay with us at Mandarin Oriental Hyde Park, London recently and thank you for taking the time to post a review on Tripadvisor. We were thrilled to learn that you enjoyed your visit so much and that the team were able to make you feel so at home whilst here. We were particularly delighted to read the comments regarding the idyllic suite, the comfortable mattress and all the other little luxuries found within the room. Thank you for the comments about our world famous Mandarin Oriental service too. The whole team work very hard to consistently deliver the highest level of service to every guest that arrives at the hotel and take great pride in seeing the results of these efforts. It is always reaffirming to receive such touching feedback and is much appreciated by all. Finally, we agree that both enjoying breakfast overlooking Hyde Park and Dinner by Heston Blumenthal are incredible experiences so were glad you had the opportunity to try these.

We hope that you will consider staying with us again for future trips to London and we look forward to welcoming you back to the hotel someday soon.

With best regards
The Hotel Manager, Mandarin Oriental Hyde Park, London
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 February 2014

The location and the lobby was the first Wow, they welcome you in a charming way.
The room was really nice and maybe the only issue is that is a little bit old, but do you expect from this historical hotel !!
The best of the hotel was the restaurant, Dinner by Heston Blumenthal, the food was amazing, but the best thing was the service.
Thank you for turning a business trip into an unforgetable experience!!

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ben L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MO_HYDEPARK, Manager at Mandarin Oriental Hyde Park, London, responded to this review, 3 March 2014
Dear Ben L, let me just say what a great pleasure it was to have you stay with us at Mandarin Oriental Hyde Park, London recently and thank you for taking the time to post a review on Tripadvisor. Your valuable feedback is much appreciated and we were thrilled to learn that you enjoyed your visit so much and that the team were able to make you feel so welcome whilst here. We were particularly delighted to read the comments regarding our fantastic location, world famous Mandarin Oriental service and your experience in Dinner by Heston Blumenthal. It may also be of some interest to you to learn that in addition to recently opening a state of the art swimming pool and fitness centre, we will also be launching a new Tea and Champagne lounge later this year. With this in mind, we hope that you will consider staying with us again for future trips to London and we look forward to welcoming you back to the hotel someday soon.

Best Regards
Management Team at Mandarin Oriental Hyde Park, London
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Dublin, Ireland
Level Contributor
61 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 19 February 2014

We stayed at the London Mandarin Oriental which is located right on Hyde Park facing Harvey Nichols. There’s no better location if you need the triple endorsement of a good address, period real estate and a plethora of luxury brands. You’re surrounded by high culture (the V&A is a mere stroll away), high prices and a heightened sense of privileged entitlement. This might account for the slight snootiness of the doormen at MO but once you run their gauntlet, the supreme aesthetics of the interiors are calming and reassuring. Our guest room was courtyard-facing, small and dark but that’s not uncommon in cities like London. The MO experience was evident by the regularly refreshed fresh fruit, the “his and her” slippers and the genius whimsical touch of a fan shaped bookmark discreetly placed in your book on the night stand. - See more at: http://padraicino.com/2014/02/14/48-hours-london-beyond-tourist-trails/#sthash.4zJkufpn.dpuf

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Padraicino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MO_HYDEPARK, Manager at Mandarin Oriental Hyde Park, London, responded to this review, 25 February 2014
Dear Padraicino, it was a pleasure speaking with you in person this morning and many thanks for taking the time to post a review on Tripadvisor. We were thrilled to read that you enjoyed our Mandarin Oriental service, pre-eminent location on Hyde Park and all the little touches that made this experience memorable despite the experience at our Doors being below par and which has been addressed with the team. We appreciate the feedback and hope to welcome you again on a different occasion.

With best regards
The Hotel Manager, Mandarin Oriental Hyde Park, London
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mandarin Oriental Hyde Park, London

Property: Mandarin Oriental Hyde Park, London
Address: 66 Knightsbridge, London SW1X 7LA, England
Phone Number:
Region: United Kingdom > England > London > Knightsbridge
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#43 Spa Hotel in London
#90 Business Hotel in London
#137 Romantic Hotel in London
#141 Luxury Hotel in London
#146 Family Hotel in London
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Mandarin Oriental Hyde Park, London 5*
Number of rooms: 198
Official Description (provided by the hotel):
With bustling Knightsbridge on its doorstep and leafy Hyde Park at its rear, Mandarin Oriental Hyde Park is London's most prestigious address. Blending sumptuous guestrooms with a world-leading spa and a stylish bar, it is the definitive destination for a luxury escape. With two award-winning restaurants including Bar Boulud, London and Dinner by Heston Blumenthal, and a new Afternoon Tea salon, The Rosebery Lounge, Mandarin Oriental Hyde Park stands at the culinary centre of the capital. On 19 September 2016, Mandarin Oriental Hyde Park, London will be embarking on an exciting restoration designed to significantly enhance the facilities of the hotel. The property will remain open throughout the 18-month renovation, which will be undertaken in two phases in order to minimise disruption to guests. ... more   less 
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Also Known As:
Mandarin Oriental Hyde Park, London Hotel London
Mandarin Oriental London
Mandarin London
London Mandarin Oriental
Mandarin Hotel London

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