I stayed at this hotel for one night only in May 2013 with friends. As we were a rather large group and rooms were at a premium I shared with a friend.
We arrived very early but the hotel was kind enough to let us leave our luggage in the reception until later that day.
Upon our return we all booked into our rooms and all was pleasant enough.
The down side to my review starts as follows:
The person I was sharing my room with decided to retire for the night quite early and we arranged for him to take the room key back down to reception.
Upon my arrival back at the hotel later that evening (morning actually!) I was told by the gentleman on the reception that the key had not been brought back to reception. The only thing to do was to phone the room to wake up my friend and get him to open the door.
My friend was upset at being woken up and insisted he had taken the key back to the gentleman on reception. I went back down to try to get to the bottom of this because I did not want any confrontation with regards to 'lost' keys during the morning check-out.
After at least 20 minutes of my insisting my friend must be telling the truth the key was eventually found in what appeared to be an old pile of keys in a drawer. No apology was forthcoming.
The next morning my friend informed me that prior to my returning to the room, a complete stranger had been given the keys to our room and had entered the room as my friend was asleep. The stranger apologised and said he must have been given the wrong key!
My enjoyment of the stay wasn't a complete disaster apart from the 20 minutes arguing but my friend was well and truly fed up with his experience.
On this occassion I do not feel I could recommend the hotel.
The ratings below are based on his experience.
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- Also Known As:
- Garden Court London
- Hotel Garden Court
- Garden Court Hotel London