Let me preface this review with "I am a spoiled American". That says alot about me :) My complaint about this hotel is the lack of storage, amenities and the lack of attention to detail.
When I arrived, I was recognized for my platinum status and they said "we have reserved our best room for you".
I stayed in this hotel for 10 nights while visiting London for business. First of all, what struck me really odd was this was the smallest hotel bed that I have ever slept in. Most of my travel is in the US, so this may be a shocker to other Americans. When you book a room here, if there is more than one of you, you need to be sure you book a double. Otherwise you get a single, which as a twin sized bed. The quality of the bed itself was very poor. It craters when you sit or lay on it.
Being on a trip for 12 days means I had a lot of clothes with me. There is no where to store you clothes in this room. Not only is it 1) very small, but 2) there is no storage for your things. No space in the bathroom for your stuff. The "closet" thing only had 6 hangars. I had several suits with me, which presented a problem in trying to hang them all. The room also has no iron if you want to freshen up your clothes. The hangars are attached to the closet thing, so you cannot even take them to the bathroom and try to steam then while showering.
There is a two tier narrow shelf on the wall where the tv is. I ended up folding up my clothes and stacking them there.
The bathroom has no electric outlet in which you can use for your hair styling tools. As a matter of fact, the hair dryer provided by the hotel is in the bedroom next to the TV. So if you want to style your hair with hot tools, you have to do it in the bedroom. I guess that is for the best since the counter-top is so small there isn't enough room to put a hair brush and straightening iron.
There is no coffee pot in the room either, but they do provide a kettle. The one in my room was not only filthy (obviously not been cleaned), but apparently it also was broken. The insides of it had some kind of fungus growing on the heating element which was exposed. Anyhow, I asked for a new "non-disgusting" one, and they did provide me with one. You use that to heat up water for your instant coffee.
If you want to watch TV, it is about the size of my laptop screen. The remote they gave me was broken and missing the battery cover. After 4 days of that I asked for a new one, which was provided. There are tons of porn stations on the TV which I found offensive. The selections for channels are not all that great. I was glad I brought some DVDs with me.
The housekeeping did keep the room clean, but there was obvious lack of attention to detail there as well. One day I came in to a huge bag of trash on my bed. After the second day they stopped giving me facial wash cloths (which for some reason are disposable here). There were a couple of days that they took the towels that I used (which was not all of them) and did not replace them. In the 10 days I was there, I did get a newspaper twice (also strange). This hotel also does not provide shampoo, conditioner or lotion as do typical hotels. They have some large soap dispensers next to the shower and sink (the kind that are in public restrooms). I think the soap was ok quality, but I wouldn't use it to wash my hair. I ended up going to a pharmacy and buying shampoo, conditioner, facial cleanser and lotion.
There is no thermostat in this room, and the property does not have air conditioning. I was there while it was snowing, and I found the temperature pretty comfortable, but this may be bothersome to some people.
Just about the only amenities on the property is the free breakfast and the bar in the lobby. They also have a computer there that you can use if needed. The breakfast room did not open up early enough for me to take advantage of it and get to the office on time, so I cannot comment much about that. The bar area is nice and I thought was reasonably priced.
There is no fitness center here. I was pretty disappointed about that, but you can choose to use the tube via Victoria station for a half mile of walking in each direction as opposed to Pimlico which is only about a tenth of a mile.
I saw some people complain about the location of the hotel, but I liked the location. It seems like a residential area with lots of other small boutique hotels. I found it to be pretty quiet for the most part and within convenient access to the tube, bus stations, convenience / food stores, and restaurants.
If you are not a spoiled American like me, you may like this place. It is clean and safe, just nothing more than that.
- Official Description (provided by the hotel):
- Welcome to Holiday Inn Express London-Victoria. This central London hotel offers well appointed en-suite rooms with shower, satellite TV, direct dial telephone, hair dryer, in house pay per movies, bar, breakfast room, High Speed Internet Access also available at charge. Whether you are here on a short business trip or to explore the 'Sights and Sound' of London, this 'Budget Hotel' is perfect for both occasions. The hotel is ideally located for any one travelling to London via Gatwick Airport or Heathrow Airport. London Gatwick airport is just 35 minutes from London Victora where as London Heathrow is 15 minutes by Heathrow Express to London Paddington station from where the hotel is a short journey by underground or taxi.Closest Rail link: London Victoria Station. Closest Underground Station: Pimlico Underground Station. Closest Coach Station: London Victoria Coach Station. Closest Attractions: Tate Art Gallery, Buckingham Palace, Houses of Parliament, Westminster Abbey, Big Ben, Trafalgar Square, Piccadilly Circus, West End Theatres & Shopping. Accommodation: Twin bed rooms with two single beds for max. 2 adults and double rooms with a double bed and a sofa for max. 4 adults or max. 2 adults and 2 children. Nearest Underground Station - Pimlico ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, IHG, Ebookers, HotelsClick and HotelQuickly so you can book your Holiday Inn Express London - Victoria reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Express London-Victoria Hotel London