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“Comfortable base at a very reasonable price”

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Holiday Inn Express London City
Ranked #482 of 1,078 Hotels in London
Reviewed 23 January 2014

We booked a three night stay here for under £90 per night B&B. We requested, and were given, a quiet room on a high floor - facing the main road but almost no noise at all. Good sized room with comfortable bed (choice of pillows), sofa, desk and flat screen TV (24 free channels). Only criticism was lack of drawer storage space - be prepared to live from your suitcase.

En-suite was modern, fully-tiled and spotless. Fair sized shower (easy to operate) but otherwise quite cramped. Light for shaving could have been better and the 'hot' water was sometimes only lukewarm but no major problems.

HIE win hands down over their main competitors by including a buffet breakfast in the room rate. Don't expect a huge choice but you should find sufficient options from the range of juice, cereals, fruit, yogurt, bread, rolls, and a limited cooked selection. It's all self-service and you can go back for more as often as you want.

Whatever your reason for visiting London the location is ideal. Less than 10 minutes walk to Old Street tube station and numerous bus routes close by, including two to Oxford Circus and Waterloo right across the road.

Add to all this the bright friendly staff at reception and in the breakfast room plus two reasonably sized lifts that never missed a beat and you've got a London base that we'd have no hesitation in recommending. What's not to like?

Room Tip: Rooms on a high floor or at the back will be quieter
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  • Stayed: January 2014, travelled as a couple
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Thank gvh67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
City_General_Manager, General Manager at Holiday Inn Express London City, responded to this reviewResponded 30 January 2014

Dear gvh67
Thank you for your really nice and positive review. I'm so glad you enjoyed your stay with us. Come back and see us again soon!

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513 - 519 of 1,330 reviews

Reviewed 16 January 2014

Again, A holiday Inn Express offers excellent value in the heart of a city. Good size rooms, clean, warm (or cool if required), comfortable, lovely service and a great breakfast. 5 mins from the tube station and 15 mins walk to Brick Lane.
As club members we got a top floor room at the back of the hotel which was quiet.

Room Tip: Ask for a room at the back of the hotel. Main road at front v busy.
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  • Stayed: January 2014, travelled as a couple
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Thank margatemum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
City_General_Manager, General Manager at Holiday Inn Express London City, responded to this reviewResponded 30 January 2014

Hi Margatemum - Thanks for your feedback - I'm really happy to read you enjoyed your stay with us.

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Reviewed 8 January 2014

It was a very good choice of hotel in London.
We were there in 28th of December -01/01/2014.
The hotel is not in the centre but there is a metro station 500 m away.with metro is 10 min from the centre.There is also a bus root opposite the main door of the hotel.
The room was small for a family of four but clean.
Breakfast was good but with a lot of people waiting for a table.
Staff friendly and helpfull.
It is surely a very good choice to stay in London.

  • Stayed: December 2013, travelled with family
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Thank marinosCyprus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
City_General_Manager, General Manager at Holiday Inn Express London City, responded to this reviewResponded 30 January 2014

Dear marinosCyrpus
Thanks for really good positive feedback, I'm happy you enjoyed your stay with us. Breakfast was busy over these dates. it is always better to come down a little earlier in holiday time for breakfast to try and avoid the ques! - see you next time

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Reviewed 7 January 2014 via mobile

When arrived at the hotel asked for a quiet room not near the main road. What I ended up with was a quiet room with AC so loud I had to be moved rooms. The reception staff took ages to get it sorted and was not what I needed at 10.30pm. This is possibly one of the worst hotels I've stayed in. Never again!

  • Stayed: January 2014
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2  Thank MrsMCorcoran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express London City, responded to this reviewResponded 23 January 2014

Dear MrsMCorcoran,

Thank you for your review regarding your recent stay with us. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.

Sincerely,

Connie D
Case Manager
IHGCare

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Reviewed 7 January 2014

We were very pleased with our choice of this hotel. It was a very busy time of year but the staff remained friendly, helpful and efficient. The price for our stay was very reasonable. The hotel is located within a few blocks of the Old Street tube station and is right on a bus route. There are also a few restaruants, bars, a Sainsbury and convenience store right across the street.

One staff member told us that the hotel was "full up" for the week we were there and the only time we noticed a large number of people was at breakfast. The staff did an excellent job at keeping the breakfast items stocked and on several mornings kept the breakfast open a little longer due to the number of people.

Our room was clean, comfortable and well appointed. One thing to bear in mind is that we did not have any drawers to store our clothing. We had to leave our luggage open on the floor and dig through it every day for fresh clothing. This was not a deal breaker just an inconvenience. My only complaint would be the availability of hot water for showering. I think this would be a reflection of the hotel being at capacity during our stay.

There is a small bar in the lobby for a night cap and a place to visit with other guests. We met numerous people in the lobby and enjoyed our conversations with them.

One thing I will always remember is that when our car arrived to take us to our next destination Maria one of the day managers (I believe) came outside to wish us a safe journey and tell us that it was a pleasure to meet us. A gesture that was unexpected and very much appreciated.

We have family that lives nearby this hotel and we will (without doubt) stay at this hotel again upon our return to London.

  • Stayed: December 2013, travelled with family
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1  Thank Deb-in-Denver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 January 2014

It had its good aspects and bad.
Good -
Location 5mins. walk to tube station and if you want to go out there are a few bars, clubs, takeaways, atm, a sainburys local on the street.
Bathroom was clean
Bed comfy
Friendly and helpful staff
Bad -
noisy- the heater buzzed all the time, smelled of smoke.
Not very soundproof, so not good if your a light sleeper beware you can hear outdoors and your neighbours.
Bathroom was freezing!

  • Stayed: January 2014, travelled with friends
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Thank Dawn R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express London City, responded to this reviewResponded 22 January 2014

Dear Dawn R,

First of all, thank you very much for your recent stay at our hotel. It is lovely to hear you found our location convenient. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. It is unfortunate your stay was negatively impacted by the noise challenges you experienced. We hope this will not deter you from staying with us gain.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Connie D
Case Manager
IHGCare

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Reviewed 4 January 2014

We stayed at the Holiday Inn Express in Old Street as it was reasonably central, cheaper than more central hotels and we were a family with older children - Holiday Inn accommodate these in their family rooms. Good location - used the underground for most travel and the 135 bus on our return from Canary Wharf. Rooms were clean and the bathroom was lovely. Good breakfast but rather busy at peak times. We found the staff very helpful. Will stay here again.

  • Stayed: December 2013, travelled with family
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Thank huwjones792
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express London City

Address: 275 Old Street, London EC1V 9LN, England
Phone Number:
Region: United Kingdom > England > London > Shoreditch , East End / East London
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Restaurant Wheelchair access
Hotel Style:
Ranked #482 of 1,078 Hotels in London
Price Range: £67 - £208 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express London City 3*
Number of rooms: 224
Official Description (provided by the hotel):
Welcome to the Express by Holiday Inn London City. Our hotel is ideally located on the doorstep of the City of London, with the financial districts of Broadgate & Bishopsgate just minutes away for our business guests. We have excellent transport links for the London Underground and Kings Cross & Liverpool Street National Rail terminus not to mention St Pancras International Station for the Eurostar. We sit on the gateway to Hoxton Square, Shoreditch & Brick Lane, whatever your reason for visiting London we are an ideal base for exploring this vibrant area of London. If culture & history mixed with London s coolest restaurants, bars & shopping is what you want then you have just discovered East is the new West! Fear not, for we are also ideally located for London s attractions such as Tower of London, Tower Bridge, Bank of England, Tate Modern, St Paul's Cathedral & South Bank to name but a few. We have just undergone a full refurbishment of our Lobby, Reception, Bar, Restaurant and Meeting Rooms to reflect the cool, contemporary urban location we reside in. We have 224 purpose built bedrooms, all of which are light and spacious with large desk space all rooms are en suite with refreshing power showers as well as a newly installed state of the art interactive television & in room movie system. All of our guestrooms, meeting rooms & public areas are equipped with high speed wi-fi internet access. ... more   less 
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Also Known As:
Holiday Inn Express London City Hotel London
Holiday Inn London City

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