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“What a little Gem”

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Holiday Inn Express London - Southwark
Ranked #447 of 1,069 Hotels in London
simbadoo
Level 6 Contributor
108 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“What a little Gem”
Reviewed 27 April 2014

Stayed here for 1 night as part of a birthday treat with hubby and two daughters. We arrived before the check in time but the staff were happy for us to leave our bags whilst we went off to visit the shops. When we returned the room were ready. We had two rooms on the 4th floor - looking at the room plans they were the smallest rooms available but having said that they were clean and comfortable with all the amenities we needed. The bed was small but comfortable with a choice of firm or soft pillows and the double glazing, once we realised there was a secondary sliding panel, was very effective. Wifi was also included in the cost of the room - take note Premier Inn! The public areas looked a bit like a 6th form common room but was perfectly functional. The staff were very friendly - happily making us a hot chocolate each when we arrive back from our theatre trip foot sore and weary. We had been promised a continental breakfast so were pleasantly surprised when there was also scrambled eggs, beans and sausages on offer.
Overall we were very impressed with our stay and would certainly stay here again.

Room Tip: Rooms do vary in size ? price related so check the size you would get
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank simbadoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francesco M, Manager at Holiday Inn Express London - Southwark, responded to this review, 28 April 2014
Dear Simbadoo

Thank you for your great feedback following your stay at the hotel. It is a pleasure to see that we went beyond your expectations and I have already shared your feedback with the team here. We strive to provide a guest experience that is Simple, Smart, Spot on. Many thanks again and we all look forward to welcoming you in the near future.

Kind regards

Francesco Minafra
Deputy General Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (173)
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London
Level 4 Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 27 April 2014

Situated close to Blackfriars and walking distance from Borough market, this excellent hotel offers very up to date accommodation with a fresh and plentiful breakfast included. The team here will make your stay and cannot do more for you. Great value, good location. A terrific stay and I will be back soon.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TigerMoth1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francesco M, Manager at Holiday Inn Express London - Southwark, responded to this review, 28 April 2014
Dear Tigermoth1969

Thank you so much for your great review following your stay at the hotel. I will certainly share your feedback with the team here who will be delighted to see that their efforts have been recognised. At Holiday Inn Express we strive to providing a guest experience that is Simple, Smart, Spot on. Many thanks again and I hope you will stay with us again in the not too distant future.

Kind regards

Francesco Minafra
Deputy General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bengaluru, India
Level 5 Contributor
63 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 21 April 2014

Had a good 5 day off with Family here. Very nice experience, as the hotel is located near many tourist spots in London and was within my budget. Small but enough to accommodate a small family by using the sofa as bed, well managed and cleaned room. Good service at the reception check in and checkout, Very friendly staff

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ram_Kovath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francesco M, Manager at Holiday Inn Express London - Southwark, responded to this review, 23 April 2014
Dear Kovath

Thank you so much for your positive review following your recent stay with us. I am glad that hotel was suitable to your trip requirements and the team here will be delighted to know that their hard work has been recognised. We strive to deliver a guest experience that is Simple, Smart, Spot on. Many thanks again and I hope we will have the honor to serve you again next time you visit London.

Kind regards

Francesco Minafra
Deputy General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level 5 Contributor
45 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 17 April 2014

Stayed for 4 nights at this hotel, as we know that Southwark is a good area for being able to travel around London. Myself and my wife spent two nights in a room on the 5th floor at the front of the hotel, but asked to be moved because of the excessive road noise. We then moved to the 3rd floor at the rear of the hotel. There is lots of construction work going on at the back, but it is quiet between 5pm and 8am. So much better than the other room. The rooms themselves are small and have the smallest double beds we have ever slept on! However there is air conditioning. We normally stay at the Southwark travelodge which is cheaper and comfier than the HIE. Breakfast was included and consisted of cereal, some fruit and a cooked brekkie which was always scrambled egg, sausages, and baked beans! Why no bacon or a change of type of eggs? There was also toast, coffees and juice. My report might seem a bit negative but I think that we expected a bit more for our money! On the plus side the ladies who staffed the hotel couldn't have been more helpful and the rooms were kept very clean. We wouldn't stay here again but it served its purpose for our short break.

Room Tip: Go for a room with a sofa bed as well as a normal bed, as they are bigger. Get a room around the bac...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cragster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francesco M, Manager at Holiday Inn Express London - Southwark, responded to this review, 23 April 2014
Dear Cragster

Thank you for taking the time to write a review of your stay at the Holiday Inn Express - London Southwark. I am disappointed that your experience was marred by the external noise emanating form the adjacent building sites which unfortunately we are unable to control. Please accept my apologies for any inconvenience this may have caused you. With regards to your breakfast comment, please be aware that at Holiday Inn Express, bacon is not included in the free breakfast menu, however I will share your thoughts with our food and beverage team so that we can enhance our offering in terms of quality and variety of breakfast items available. On a separate note I am glad that you found the reception team friendly and helpful and I have already forwarded them your feedback. Many thanks again for your constructive review and I hope you will restore faith in the Holiday Inn Express Brand in the near future.

Kind regards

Francesco Minafra
Deputy General Manager
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Winsford, United Kingdom
Level 3 Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 15 April 2014 via mobile

After only paying £88 for a double room with sofa bed for our 15 year old son (including breakfast) our expectations were fairly low. However, we were very pleasantly surprised. The room was immaculate, and had everything we needed. The bathroom was vey clean. Bed and pillows very comfortable, and we had a great nights sleep. Breakfast was fine, limited on choice for a hot breakfast, but again for a Central London hotel, and what we paid we didn't expect a great choice. What we had was really nice, and all very well presented. The hotel is about a 20 min walk to the London Eye. Would definitely stay again, and if you just want somewhere to sleep and shower it is great value. The staff were so helpful and welcoming. Well done.

Stayed April 2014, travelled with family
Helpful?
Thank Jenny B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francesco M, Manager at Holiday Inn Express London - Southwark, responded to this review, 16 April 2014
Dear Jenny B

Thank you so much for your five stars review. It is a pleasure to see that we have exceeded your expectations and the team here will be thrilled to see that their efforts have been recognised. Thank you for recommending us and I hope you will choose us again next time you visit London.

Kind regards

Francesco Minafra
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheltenham, United Kingdom
Level 6 Contributor
1,884 reviews
213 hotel reviews
common_n_hotel_reviews_1bd8 913 helpful votes
Reviewed 7 April 2014

We stayed here for two nights on our most recent visit to London, for the ICO Spring Screening Days at the BFI. We deliberately chose a budget hotel on the basis that we only needed somewhere convenient to sleep near to Southbank and so our expectations were not overly high.
The room was quite small, basic but clean - and the 'free' breakfast was fine, if a little limited. You of course get what you pay for - the only real negative was the bed was small and rather uncomfortable, so we did not really get a good night's sleep, but then that is often a problem for us when we are away from home.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GrumpsDC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francesco M, Manager at Holiday Inn Express London - Southwark, responded to this review, 16 April 2014
Dear GrumpsDC

Thank you for taking the time to write a review following your recent stay at the hotel. Your feedback is very important to us as it helps us understanding what we are doing right and where we need to improve. I will certainly share your comments with the rest of the team and I hope you will stay with us again in the not too distant future.

Kind regards

Francesco Minafra
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brussels
Level 6 Contributor
853 reviews
218 hotel reviews
common_n_hotel_reviews_1bd8 264 helpful votes
Reviewed 4 April 2014

I arrived at St Pancras and from there there is a train to London Blackfriars which is 5 minutes walking from the hotel.
From the hotel it is possible to go to the several central areas of London such as Trafalgar Square, Covent Garden, Piccadilly Circus, etc. The distance is about 15-25 minutes walking but it is a nice promenade, but of course if you stay several days you could do this just one or two times.
The hotel is in quiet area and there is no noise.
The breakfast is a standard one and the service is very good because the staff is very friendly.
The prices are very competitive for the location you have.

Stayed November 2013, travelled with friends
Helpful?
Thank Rosario_it
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francesco M, Manager at Holiday Inn Express London - Southwark, responded to this review, 8 April 2014
Dear Rosario_it

Thank for taking the time to write a review following your recent stay at the hotel. I am pleased to read you found the staff friendly and the location suitable to your trip requirements. We deliver a service that is Simple, Smart, Spot on. I have already shared your feedback with the rest of the team and I hope you will choose us again in the not to distant future.

Kind regards

Francesco Minafra
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express London - Southwark

Property: Holiday Inn Express London - Southwark
Address: Snow House 103-109 Southwark Street, London SE1 0JF, England
Phone Number:
Region: United Kingdom > England > London > Southwark
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
#304 Romantic Hotel in London
#318 Family Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Express London - Southwark 3*
Number of rooms: 136
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express-London Southwark, the ideal location for business and leisure travellers visiting London. The hotel is situated on the south-bank of the River Thames and only minutes away from major London tourist attractions, such as the New Tate Modern, Shakespeare s Globe Theatre, St Paul's Cathedral, Royal Festival Hall, The Shard, The London Eye, which offers spectacular views of the London sky-line, and many more. The Holiday Inn Express London Southwark features 136 contemporary style bedrooms, all individually air conditioned offering guests a comfortable, warm and friendly stay. All our rooms have en-suite facilities, power shower, direct dial telephones, modem points at work stations with Free WiFi and Freeview television. In addition, the hotel is in close proximity to both Southwark Tube only a short distance from direct access to Westfield Stratford City, the O2 & Canary Wharf via the Jubilee line and Blackfriars Station Terminal with access to the Circle and District lines, allowing convenient access to attractions in the heart of London such as Leicester Square and London s Theatreland. All bedrooms have recently been renovated and the hotel has a newly refurbished lobby, great room and breakfast room. Free breakfast is also offered. ... more   less 
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Also Known As:
Holiday Inn Express London- Southwark Hotel London

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