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Holiday Inn Express London Wandsworth
Ranked #229 of 1,075 Hotels in London
Certificate of Excellence
Reviewed 4 May 2014

  • Stayed: April 2014, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com
1  Thank Angelique D
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
James D, Guest Relations Manager at Holiday Inn Express London Wandsworth, responded to this reviewResponded 7 May 2014

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351 - 357 of 519 reviews

Reviewed 1 May 2014

Stayed two nights on business, room OK but single beds didn't pass muster for a good nights sleep. No iron in room, got one from reception but they only have dry irons, nightmare getting your clothes ironed to any standard. Parking £10.0 a night, breakfast low quality, coffee is awful from the machine. Hotel receptionist also has to double up as the bar tender. Staff on reception were helpful but with limited English. If you need an evening meal or lunch go to The Ship pub on the river about a 5 minute walk from hotel, good high quality food.

Stayed: April 2014, travelled on business
Thank EODUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James D, Guest Relations Manager at Holiday Inn Express London Wandsworth, responded to this reviewResponded 7 May 2014

Dear EODUK,

Thank you taking the time to review your recent stay at Holiday Inn Express, London Wandsworth. At our hotel we really like to wow our guests so we will be using your review in our daily meetings to learn where we can do better.

The hotel follows the Holiday Inn Express brand standards which mean that irons are available to collect from reception and we also provide a laundry service with an external company which do same day delivery if it’s with them by ten am. Convenient for when you need to be looking ultra crisp!

All our room rates include free breakfast which includes a selection of continental and hot favourites and we have recently improved the quality to great guest feedback. We do have a great team of front desk staff from a variety of different countries and speaking many different languages, but all are fluent in English – great for our visitors from all over Europe and Internationally.

Kind Regards

James

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Reviewed 25 April 2014

Like one of your reviews I to was booked for 18 to21 of April. On arrival was told it was over booked along with other people that came in when I was there, they made no attempt to let me know before hand and that goes for the other people that were there. I managed to locate a hotel in the area, they had made no attempt to do this but were happy to send me a 40 min taxi ride away. Not acceptable for a chain this size. Could you trust a hotel that would do this.

  • Stayed: April 2014
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2  Thank Col19UnitedKingdom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James D, Guest Relations Manager at Holiday Inn Express London Wandsworth, responded to this reviewResponded 7 May 2014

Dear Col19UnitedKingdom,

Thank you for reviewing your stays at Holiday Inn Express, London Wandsworth. As you have seen from another review that we had an extremely unusual situation arise over that weekend which allowed the hotel to become overbooked. We made a concerted effort to contact every guest that had provided their contact details to provide them with warning of the issue.

I understand that our alternative property at London City may not have been ideal for your needs but it was our only option due to the busy weekend London encountered over the Easter period. I fully appreciate how frustrating this must have been and thank you for your patience you showed our front desk team while dealing with the situation.

Should you wish to contact me to speak further then please email me on sgsm@hiexpresslondonwandsworth.co.uk

Kind Regards
James

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Reviewed 25 April 2014

Have passed this hotel many times on the way to Feltham station to get to Heathrow Airport and also when working in Putney, so when I needed a hotel to arrive late from a function in London, but close to Heathrow for the next day, thought I would give it a try

It worked perfectly, late train from Hayes (Kent) via Waterloo and into Wandsworth all within 1 hour and on arrival very friendly receptionist, late bar for that well deserved night cap and great nights sleep, even though close to railway and busy round about junction.

The room was adequate, as expected from a HIE and breakfast reasonable even thought extremely busy (some schools Rugby match somewhere I think)

All in all, will definitely stay here again, if not just for convenience and on the date I stayed, for the price

  • Stayed: March 2014, travelled solo
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Thank GaryCI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James D, Guest Relations Manager at Holiday Inn Express London Wandsworth, responded to this reviewResponded 7 May 2014

Dear GaryCI,

Many thanks for taking the time to review your recent stay with us at Holiday Inn Express, London Wandsworth. Great to read that you found our location ideal – we are well located for both Heathrow Airport links and for Central London with a train station just one minute walk from the hotel.

We love to provide a relaxed atmosphere in our bar after a long journey to the city, it’s a great place to unwind and kick back. Our breakfast area was quite busy that weekend as, quite rightly you mentioned, we were accommodating an annual rugby tournament - but we try to advise of peak times for those wishing to avoid the rush.

I hope that you will visit us again next time you’re visiting Putney and look forward to having you stay soon.

Kind Regards

James

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Reviewed 23 April 2014

Every time I come down to london, I always stay in the Holiday Inn Express, The Smugglers Way, Wandsworth which is a short walk from Wandsworth Town rail station. I have a prosthetic leg and I managed to walk to this hotel without stopping.

They provide you a cooked breakfast included in the price of the room. They have a lovely big lounge for guests which includes a bar.

There is a fuel station behind the hotel with a small shop for food and drinks. Many takeaways around the Thames which is a 2 minute walk across the road from the front door.

The staff throughout the entire hotel are very helpful with everything

Room Tip: The disabled access rooms are en-suite and have a double bed with a single bed for your helper. The...
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  • Stayed: June 2013, travelled as a couple
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Thank caithnessmwm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James D, Guest Relations Manager at Holiday Inn Express London Wandsworth, responded to this reviewResponded 25 April 2014

Dear caithenessmwm,

How kind of you to write such an amazing review as a regular guest. Our team always go the extra mile to provide outstanding customer service and I will definitely share this review with them at our morning meeting.

The hotel is handily located near the train station so getting into Central London with the direct train to Waterloo takes just fifteen minutes. Breakfast is free for everyone that stays at the hotel and has a selection of continental and hot favourites to set you up for the day ahead. Our newly designed bar area also serves meals throughout the day if you don’t want to venture too far.

We look forward to having you stay with us next time and thank you again for taking the time to write about our hotel on Tripadvisor.

Many thanks,

James

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Reviewed 22 April 2014

Stayed at Easter weekend - checking in on Good Friday. There was apparently a big problem with overbooking at our arrival (we were initially told we would need to move to Old Street). However as we needed to be in Wandsworth/Battersea for a course (being run nearby over 2 days) they managed to squeeze us in. The overbooking issue was clearly not the fault of the local staff who, despite having to deal with this horrendous situation, were impeccably professional and polite.

But that was the only blip associated with our stay.

We had a twin room on the fifth floor - on the river side of the hotel. With the air conditioning switched off (not needed that weekend), it was pin drop quiet during the night (once, by 11pm, the other residents had stopped moving around the corridor).

The room and shower room were very clean and modern. Comfortable beds. Only one very minor complaint (which is common to a lot of hotel rooms) - there is too little in the way of towel rails (two rails is fine for a hand towel and bath towel in a single room but is not enough for a twin room).

Breakfast was great. Plenty for us to eat.

We were pleased with this hotel and will use it again if we need to be in this part of London.

  • Stayed: April 2014, travelled with family
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Thank Framlingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James D, Guest Relations Manager at Holiday Inn Express London Wandsworth, responded to this reviewResponded 23 April 2014

Dear Framlingham,

So fantastic to read such a wonderful review of your stay. Thank you for your patience and understanding regarding the overbooking situation we encountered over the Easter weekend, it was a taxing time for us all – not least our guests.

We’re glad that you enjoyed a relaxing time in London, and you found our rooms to be very quiet. Our beds are all brand new so to read that you had a comfortable night’s sleep is great. The rooms have been designed for maximum space so we use a single towel rack for one set of towels and the other set are located on the shelves just outside the bathroom. I will pass on your thoughts though and share this with the team.

It’s great that breakfast is free and it’s an unlimited buffet so you can really fill up for those long days out walking in the city. We hope that you’ll come back and enjoy another weekend with us in the near future.

Kind Regards

James

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Reviewed 20 April 2014

I booked a friend in for the Easter weekend on April the 5th with my credit card as a guarantee. I was given a confirmation letter. But on arrival on Good Friday we arrived and were told there was no room available due to over booking and my friend could stay in a sister hotel in City airport - an hours drive from Wandsworth. The manager on duty was extremely unhelpful in this matter. We had to find a hotel in the neighbourhood ourselves. Holiday Inn will never ever be selected by myself as a hotel option.

  • Stayed: April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
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1  Thank FMLMW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James D, Guest Relations Manager at Holiday Inn Express London Wandsworth, responded to this reviewResponded 23 April 2014

Dear FMLMW,

Thank you for taking the time to review our hotel. Allow me to apologise for the inconvenience caused to you, your family and your friend. I know this would have caused frustration for you all over the Easter weekend.

As I am sure the team informed you, the hotel was over sold for the weekend, a situation we do not often encounter. However a tour series that was booked into the hotel was not accounted for in our reservation system, which allowed the hotel to over sell for the weekend.

We made every attempt to relocate every guest in advance, but obviously location can be an issue. I believe our General Manager has already been in touch with you but should you wish to contact me regarding this review please contact me on sgsm@hiexpresslondonwandsworth.co.uk

Kind Regards,

James

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express London Wandsworth

Address: Smugglers Way | Wandsworth, London SW18 1EG, England
Phone Number:
Region: United Kingdom > England > London > Clapham / Battersea 
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#83 Best Value Hotel in London
#270 Business Hotel in London
#282 Family Hotel in London
#302 Romantic Hotel in London
Price Range: £72 - £150 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express London Wandsworth 3*
Number of rooms: 148
Official Description (provided by the hotel):
Stay at Holiday Inn Express London Wandsworth and enjoy a different side to capital life, South West side, the convenience of the city without all the hustle and bustle. It's only a 2 minute walk to Wandsworth Town train station; the train to London Waterloo from there only takes 12 minutes, its 3 minutes to Clapham Junction and 35 minutes to Gatwick Airport. If you're driving we have a limited number of on-onsite parking spaces which are available on a first come, first served basis. Of course there's free WiFi throughout the hotel and every guest can enjoy breakfast no matter what rate you book on. Rooms have air conditioning, en suite shower room, flatscreen TV, hair dryer, work desk and tea and coffee. If you chose to dine out, take your pick of excellent restaurants and bars along the Old York Road or by the River Thames. Close by there are walks of the River Thames, Kew Gardens and the Landmark Battersea Power Station, all this plus the local gems of Putney and Clapham. Guests visiting on their leisure time stay with us and visit London's top sporting venues including Chelsea's Stamford Bridge, Fulham Football Club, Wimbledon, The Oval and Twickenham, The Royal Albert Hall and not forgetting Earls Court Exhibition Centre. With easy access to the centre of London just on our doorstep, we regularly welcome business travellers, who tell us the location along with the free WiFi access is ideal for them. The hotel is also a great 'out of town' venue to hold small meetings, we can host up to 25 and have some great meetings offers available. Whatever your reason to stay we look forward to seeing you. ... more   less 
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Also Known As:
Holiday Inn Express London Wandsworth Hotel London
Holiday Inn London

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