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“Room ok, decent show, not very impressed with breakfast”

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Holiday Inn Express London Royal Docks - Docklands
Ranked #540 of 1,063 Hotels in London
Genoa, Italy
Level Contributor
86 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
“Room ok, decent show, not very impressed with breakfast”
Reviewed 31 March 2014

Stayed recently for three nights. The staff were courteous and professional, they even let me have Tesco deliver some shopping to take back home. The room was ok, nothing special maybe some of the fixtures are looking a little tired, but on the whole it was clean. Breakfast was my biggest disappointment, I had heard good things about it but my experience wasn't so good. The hot items available were sausages, baked beans in tomato sauce and something that looked vaguely like scrambled egg. So no mushrooms, no fried or poached egg or even a grilled tomato. Don't try the cappuccino from the dispenser, it tastes revolting. The patisserie stuff was ok but tasted a little old. In the end I got the impression that they don't actually cook anything, they just warm things up which isn't ever going to taste nice. So all in all its an ok place to say but don't expect anything from breakfast.

Room Tip: Ask for a room that doesn't look onto the main road as its quite noisy.
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  • Stayed March 2014, travelled solo
    • Value
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Helpful?
Thank nickdring
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tracie B, General Manager at Holiday Inn Express London Royal Docks - Docklands, responded to this review, 1 April 2014
Dear nickdring,

Thank you for taking the time to review your recent stay at The Holiday Inn Express, London Royal Docks.
It is great to read that you found the staff courteous and professional during your 3 night stay. I am sorry that we failed to meet your expectations with our breakfast. As an Express brand we offer a free continental breakfast to all our guests with limited hot items of sausage, scrambled egg and baked beans. Our sister hotels at Holiday Inn are full service and offer a full cooked English breakfast. We appreciate all feedback from our guests good or bad as it helps us to improve our service and products, thank you once again for your comments.
Kind Regards,
Tracie Barrie.
General Manager.
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Norfolk
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 30 March 2014

Four of us stayed here due to its location to the O2 and London. We have thoroughly enjoyed our whole weekend. The staff were lovely and couldnt help us anymore if they tried.Breakfast lovely. Thankyou!

Room Tip: Brilliant location for underground and emirates flights.
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank leegr33n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tracie B, General Manager at Holiday Inn Express London Royal Docks - Docklands, responded to this review, 31 March 2014
Dear leegr33n,

Thank you for taking the time to write a review about Holiday Inn Express, London Royal Docks.
I am so pleased that you had an excellent stay and found our location good for the O2 and the team lovely and helpful. I look forward to welcoming you back to the hotel the next time you are visiting the area.
Kind Regards,
Tracie Barrie.
General Manager.
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Coventry, England
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 21 March 2014

Bar price for two 'medium' sized glasses of white wine is £14, not much else you can say really. But I have to type 200 characters so I will say it is convenient for the O2 Arena. There that should do it.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank GarytheBrit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tracie B, General Manager at Holiday Inn Express London Royal Docks - Docklands, responded to this review, 24 March 2014
Dear GarytheBrit,

Thank you for taking the time to review your recent stay at The Holiday Inn Express, London Royal Docks.
I am pleased to hear that you found our location to be convenient for the O2. However I am very sorry that the rest of your stay failed to meet you expectations in particular our bar prices. We appreciate your feedback good or bad as it helps us to improve our service and offerings. Thank you once again for your comments.
Kind Regards,
Tracie Barrie.
General Manager.
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Morfa Nefyn, United Kingdom
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 19 March 2014

We chose the hotel due to its proximity to the O2 arena, which is only one tube stop away, and less than five minutes walk to the station. We booked a room for two people, and were told that although they couldn't get us a twin room, they could get us a double, with a double sized pull out sofa, and even made the sofa for us. Bathroom was clean, and soaps, toilet roll etc were full. Staff were friendly and helpful. Whilst checking in, another guest had a complaint, and started to get extremely vocal, but the staff on reception were always calm and polite. Food was of acceptable quality, with a standard tye breakfast (tea, coffee, juice, cereals, yogurt, toast, pastries, and hot options). The hotel bar was still open at gone eleven. We had one car parked in their car park, but the hotel were happy for it to stay there for the day after we had checked out. However, the parking did cost £10, payable on check out.

  • Stayed March 2014, travelled with friends
    • Value
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    • Cleanliness
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Helpful?
Thank AllanGravity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tracie B, General Manager at Holiday Inn Express London Royal Docks - Docklands, responded to this review, 21 March 2014
Dear AllanGravity,

Thank you for taking the time to write a review on your recent stay at Holiday Inn Express, London Royal Docks.
I am so glad to read that you enjoyed our location and the team. I am pleased that we met your expectations during your stay with us. I look forward to welcoming you back to the hotel on your next visit to London.
Kind Regards,
Tracie Barrie.
General Manager.
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Hartley Wintney, United Kingdom
Level Contributor
66 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 17 March 2014

Firstly, I should say that the staff were efficient and friendly, and the reception and public areas were clean and smart. However, although I'm sure the price yo-yos according to demand from nearby events, this was the most I've paid for a hotel night anywhere in the world this year and a Holiday Inn Express is, at best, pretty basic. The room, and especially the bathroom, were tired, with worn and rather grubby tiles and fittings. The 'pillow menu' consisted of four seemingly identical hard foam pillows, and the bed was about as comfortable as a camp bed. In fact, maybe it was a camp bed. The breakfast ingredients must have been carefully selected to be the very cheapest, with luke warm, rubbery sausages, tasteless 'scrambled egg', and mostly cold and chewy croissants and other pastries. At £100 a night I'd have stretched to 4 stars if that were possible, but at substantially more than double that, it was not good value for money.

  • Stayed March 2014, travelled on business
    • Value
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Helpful?
Thank Andy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tracie B, General Manager at Holiday Inn Express London Royal Docks - Docklands, responded to this review, 18 March 2014
Dear aquaactionimage,

Thank you for taking the time to write a review on your recent stay at the Holiday Inn Express, London Royal Docks.
I am glad to read you liked our team, reception and public areas. It is our goal to consistently provide superior service and accommodation at our hotel and your comments are very important to us. I am sorry that you did not find us value for money and we failed to meet your expectations with our breakfast offering. We have taken note of your valuable comments and will use these to monitor and improve the quality of product and services we offer to our guests. Thank you for staying with us and thank you once again for your feedback.
Kind Regards,
Tracie Barrie
General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, England, United Kingdom
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 4 March 2014

stayed here with my mother 1st march for a night to see beyonce at the o2, very good location being only 5 minute walk to the nearest tube station canning town which is one stop away from north Greenwich (o2 arena), bed isn't that comfortable my mother woke up with a really bad neck from the hard pillows, breakfast was nice, very noisy in the morning. would stay here again due to location. Man on reception was very welcoming and attentive.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Maria B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tracie B, General Manager at Holiday Inn Express London Royal Docks - Docklands, responded to this review, 5 March 2014
Dear Maria B,

Thank you for taking the time to write a review on the Holiday Inn Express, London Royal Docks.

I am pleased that you enjoyed your stay and found our location great for the Beyonce concert at the 02. I am sorry to hear that you found our pillows too hard, we do have a choice of soft or hard pillows in each room for your comfort. I hope you will choose to stay with us again the next time you are in London.
Kind Regards,
Tracie Barrie.
General Manager.
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Devizes, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 March 2014

Stayed here for one night when seeing Beyonce at the O2. It's the perfect location! One tube stop away from the O2 and minimal walking either side. I felt safe.

Hotel itself was very clean and tidy. Very friendly staff, in the morning we were told by the man behind the counter that he would see us in October as Lady Gaga was performing! He wished us safe travels, happy Easter and don't forget 'we're born this way!!' Hilarious.

Easy nice breakfast in the morning.

Would definitely stay again and recommend!!

Plus only 30 mins ish into oxford street so we could do a spot of shopping before the gig.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Claire B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tracie B, General Manager at Holiday Inn Express London Royal Docks - Docklands, responded to this review, 3 March 2014
Dear Claire B,

Thank you for taking the time to review your stay at the Holiday Inn Express, London Royal Docks.
I am so pleased to hear that we met your expectations whilst staying with us for the Beyonce concert at the 02. I look forward to welcoming you back to the hotel on your next visit to London.
Kind Regards,
Tracie Barrie.
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express London Royal Docks - Docklands

Property: Holiday Inn Express London Royal Docks - Docklands
Address: 1 Silvertown Way | Canning Town, London E16 1EA, England
Phone Number:
Region: United Kingdom > England > London > East End / East London
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Restaurant Wheelchair access
Hotel Style:
Ranked #540 of 1,063 Hotels in London
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express London Royal Docks - Docklands 3*
Number of rooms: 136
Official Description (provided by the hotel):
The Holiday Inn Express London-Royal Docks/Docklands Hotel is perfectly situated in the heart of London's dynamic Docklands area and is only minutes away from Canary Wharf and the Excel Exhibition Centre. London City Airport is only 2km away and Canning Town Tube and Bus Station is within few minutes walk. The O2 Arena is also a short distance away (only one tube stop). The Holiday Inn Express London-Royal Docks/Docklands Hotel has 136 fully air conditioned en-suite bedrooms. This London hotel has spacious family rooms. All rooms have High Speed and Wireless Internet facilities (chargeable).Visitors to the World Travel Market, International Boat Show, Toy Fair, London Wine Festival and Anthony Robins Exhibitions will all find the hotel ideally situated. Meeting and Conference rooms are spacious with natural daylight, convenient for local business meetings. ... more   less 
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Also Known As:
Holiday Inn Express London Royal Docks - Docklands Hotel London
Holiday Inn London

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