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“Just right for our purpose”

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Holiday Inn Express London Royal Docks - Docklands
Ranked #549 of 1,067 Hotels in London
Freshwater, United Kingdom
Level Contributor
73 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Just right for our purpose”
Reviewed 13 April 2014 via mobile

We were attending an event at the O2 and so we needed to stay locally as we live by the coast.
The sat nav took us to the address and we entered the secured car park and made our way to the reception.
The reception was manned by a flamboyant but friendly and efficient member of staff who quickly checked us in and made us welcome.
The third floor room was adequate in size and clean,although the mattress was a bit springy for our tastes and was approaching it's sell by date I think.
The receptionist called shortly after we arrived in the room to check all was OK and later helped us with a taxi to the venue as well as serving us drinks before we departed.
The breakfast was adequate although the scrambled egg was not to our taste but everything else was fine.
All in all I would say that the hotel is fine for a short stay and the staff we met were in the main very good.

Stayed April 2014, travelled as a couple
Helpful?
Thank silverthorn53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tracie B, General Manager at Holiday Inn Express London Royal Docks - Docklands, responded to this review, 15 April 2014
Dear silverthorn53,

Thank you for taking the time to write a review of your recent stay at The Holiday Inn Express, London Royal Docks.
I am pleased to hear that the hotel was just right for your purpose and you found the reception team welcoming during your stay. I do hope you will choose to stay with us again the next time you are in the area.
Kind Regards,
Tracie Barrie.
General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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902 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (142)
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Bengaluru, India
Level Contributor
5 reviews
Reviewed 8 April 2014

Good connectivity if you take the tube from cannington. It is definitely far from the tourist area.
Ambiance is average. Breakfast is Ok, consistent with all Holiday Inn Express.

Staff where very courteous and helpful.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VenkateshPonniah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tracie B, General Manager at Holiday Inn Express London Royal Docks - Docklands, responded to this review, 9 April 2014
Dear VenkateshPonniah,

Thank you for taking the time to write a review on your recent stay at The Holiday Inn Express London Royal Docks.
I am pleased to read that you found the staff to be courteous and helpful during your visit and we met your expectations throughout your stay, though a little far from central London for your preference. I hope you choose to stay with us again the next time you are visiting the area.
Kind Regards,
Tracie Barrie.
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Uk
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 April 2014 via mobile

Car park was surrounded by security cameras which was good, but on check out we saw empty condom wrappers on the floor! Check in and check out was fast, train station almost directly opposite. Room was very basic we had a family room, the pull out bed was like sleeping on wood, good job there was an extra duvet to sleep on. Two of the lights in the room didn't work, once we told staff they didn't look bothered or write it down at least! Breakfast was very poor, very limited hot food, sausage, scrambled egg and beans that was it, there were cold options and toast. But we heard a lot of people conplaining about the lack of variety I would've been prepared to pay extra to have something tidy.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Retrospec567
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tracie B, General Manager at Holiday Inn Express London Royal Docks - Docklands, responded to this review, 7 April 2014
Dear Retrospec567,

Thank you for taking the time to write a review on your recent stay at the Holiday Inn Express, London Royal Docks.
I am sorry to hear that we failed to meet your expectations during your visit, please accept my apologies for the shortcomings in your room. I will feed this back to the maintenance and housekeeping team. Our breakfast offering in a Holiday Inn Express is continental with limited hot items of sausage, scrambled egg and baked beans. I am sorry that this was not to your liking. I appreciate you taking the time to feedback your stay as it helps us to focus on what is important to our guests.
Kind Regards,
Tracie Barrie.
General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Littlehampton, United Kingdom
Level Contributor
167 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 5 April 2014

This hotel is in an ideal position when you visit London with your own car. Easy to get to from M25.No congestion charge applicable. Hotel is Modern facility. Staff very helpful. Small but adequate room. Reasonable charge. Good breakfast and even space to eat it! ( not like many USA hotels we have visited) Hotel car park only £10 per day. Public transport, 5 minutes walk to Canning Town Underground, buses and DLR. Bought a day travel card and went all over London. Went to Stratford on jubilee line, 5 minutes ride. Westfield Shopping Centre for dinner every evening. lots of choices.

Room Tip: We had twin room. We had one on 2nd floor in the front of hotel. The back might be quieter if you ar...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 234Joost234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tracie B, General Manager at Holiday Inn Express London Royal Docks - Docklands, responded to this review, 7 April 2014
Dear 234Joost234,

Thank you for taking the time to review your recent stay with us at the Holiday Inn Express, London Royal Docks.
I am pleased to read that you enjoyed your stay and found our location ideal for your London visit. I hope you choose to stay with us again the next time you are visiting the area.
Kind Regards,
Tracie Barrie.
General Manager.
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Genoa, Italy
Level Contributor
86 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 31 March 2014

Stayed recently for three nights. The staff were courteous and professional, they even let me have Tesco deliver some shopping to take back home. The room was ok, nothing special maybe some of the fixtures are looking a little tired, but on the whole it was clean. Breakfast was my biggest disappointment, I had heard good things about it but my experience wasn't so good. The hot items available were sausages, baked beans in tomato sauce and something that looked vaguely like scrambled egg. So no mushrooms, no fried or poached egg or even a grilled tomato. Don't try the cappuccino from the dispenser, it tastes revolting. The patisserie stuff was ok but tasted a little old. In the end I got the impression that they don't actually cook anything, they just warm things up which isn't ever going to taste nice. So all in all its an ok place to say but don't expect anything from breakfast.

Room Tip: Ask for a room that doesn't look onto the main road as its quite noisy.
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  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nickdring
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tracie B, General Manager at Holiday Inn Express London Royal Docks - Docklands, responded to this review, 1 April 2014
Dear nickdring,

Thank you for taking the time to review your recent stay at The Holiday Inn Express, London Royal Docks.
It is great to read that you found the staff courteous and professional during your 3 night stay. I am sorry that we failed to meet your expectations with our breakfast. As an Express brand we offer a free continental breakfast to all our guests with limited hot items of sausage, scrambled egg and baked beans. Our sister hotels at Holiday Inn are full service and offer a full cooked English breakfast. We appreciate all feedback from our guests good or bad as it helps us to improve our service and products, thank you once again for your comments.
Kind Regards,
Tracie Barrie.
General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norfolk
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 30 March 2014

Four of us stayed here due to its location to the O2 and London. We have thoroughly enjoyed our whole weekend. The staff were lovely and couldnt help us anymore if they tried.Breakfast lovely. Thankyou!

Room Tip: Brilliant location for underground and emirates flights.
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank leegr33n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tracie B, General Manager at Holiday Inn Express London Royal Docks - Docklands, responded to this review, 31 March 2014
Dear leegr33n,

Thank you for taking the time to write a review about Holiday Inn Express, London Royal Docks.
I am so pleased that you had an excellent stay and found our location good for the O2 and the team lovely and helpful. I look forward to welcoming you back to the hotel the next time you are visiting the area.
Kind Regards,
Tracie Barrie.
General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Coventry, England
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 21 March 2014

Bar price for two 'medium' sized glasses of white wine is £14, not much else you can say really. But I have to type 200 characters so I will say it is convenient for the O2 Arena. There that should do it.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GarytheBrit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tracie B, General Manager at Holiday Inn Express London Royal Docks - Docklands, responded to this review, 24 March 2014
Dear GarytheBrit,

Thank you for taking the time to review your recent stay at The Holiday Inn Express, London Royal Docks.
I am pleased to hear that you found our location to be convenient for the O2. However I am very sorry that the rest of your stay failed to meet you expectations in particular our bar prices. We appreciate your feedback good or bad as it helps us to improve our service and offerings. Thank you once again for your comments.
Kind Regards,
Tracie Barrie.
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express London Royal Docks - Docklands

Property: Holiday Inn Express London Royal Docks - Docklands
Address: 1 Silvertown Way | Canning Town, London E16 1EA, England
Phone Number:
Region: United Kingdom > England > London > East End / East London
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Restaurant Wheelchair access
Hotel Style:
Ranked #549 of 1,067 Hotels in London
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express London Royal Docks - Docklands 3*
Number of rooms: 136
Official Description (provided by the hotel):
The Holiday Inn Express London-Royal Docks/Docklands Hotel is perfectly situated in the heart of London's dynamic Docklands area and is only minutes away from Canary Wharf and the Excel Exhibition Centre. London City Airport is only 2km away and Canning Town Tube and Bus Station is within few minutes walk. The O2 Arena is also a short distance away (only one tube stop). The Holiday Inn Express London-Royal Docks/Docklands Hotel has 136 fully air conditioned en-suite bedrooms. This London hotel has spacious family rooms. All rooms have High Speed and Wireless Internet facilities (chargeable).Visitors to the World Travel Market, International Boat Show, Toy Fair, London Wine Festival and Anthony Robins Exhibitions will all find the hotel ideally situated. Meeting and Conference rooms are spacious with natural daylight, convenient for local business meetings. ... more   less 
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Also Known As:
Holiday Inn Express London Royal Docks - Docklands Hotel London
Holiday Inn London

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