My three friends and me stayed 7 nights in August at this pathetic hotel. The front desk was out-rightly rude and ill mannered. The morning shift receptionist and her assistant bald headed old man doesn't know the C of customer service, forget about the basic mannerisms ( smile, greet, helpful) which were not seen at all. As we were all girls, we requested for our rooms to be on higher floors, but we were given ground floor rooms initially and a bit more pleading got us rooms on the so called mezzanine floors. The rooms were cramped and just outside our rooms there were workers who were doing some construction work and we could hear all sorts of noises during the stay.
Other than the morning receptionist and her team, the other staff ( night receptionist, housekeeping, restaurant staff) were really good and helpful.
The bald headed old man had the audacity to raise his voice and asks us rudely whether we have checked out on the last day before the allocated check out time. We have traveled to many places before and have never come across such service earlier. I will not recommend this place to anyone at all.
- Official Description (provided by the hotel):
- CURRENTLY CLOSED FOR RENOVATION -Located in a quiet garden square just 2 minutes from Paddington Station, this beautiful Victorian townhouse has been recently air-conditioned and boasts contemporary interiors with state-of-the-art amenities.With interactive flat-screen TVs, high-speed wireless internet and inspired service, guest satisfaction is our Number One Priority.Quality Crown Hyde Park is not affiliated with the Crown Hyde Park Hotel in any way. ... more less
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- Also Known As:
- Quality Crown Hyde Park (Not Affiliated With The Crown Hyde Park Hotel) Hotel
- Quality Inn London
- London Quality Inn
- Quality Crown Hotel Hyde Park