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“basic accommodation”

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Comfort Inn Kings Cross
Ranked #347 of 573 London B&B and Inns
cumbria
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“basic accommodation”
Reviewed 2 August 2014

We stayed overnight on 11th July. The room was very small and basic and the continental breakfast lacked choice. There are better hotels for the same price around Kings Cross. We wouldn't use it again

Room Tip: I would just think twice about booking at all!
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  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank magret1110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort Inn K, Front Office Manager at Comfort Inn Kings Cross, responded to this review, 24 August 2014
Dear Guest,

Thank you very much for your feedback.

We accommodate many guests each evening, and we strive to make their night's stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. But, only through their eyes that we can accurately assess the quality of the accommodations and services provided.

We are very sorry if you found our rooms to be very basic, however we strongly believe that our bedroom amenities do have a good selection. These include :

En-Suite Bathroom (shower only)
Complimentary Toiletries
Complimentary Tea/Coffee making facilities
Colour TV
Satellite & Radio Channels
Direct Dial telephone
Air Condition
Hairdryer
Safety Deposit Boxes
Electronic Locks
Wireless Internet facilities (at an extra charge)
Iron & Ironing Board (at reception).

Again, let us to thank you for your feedback,we're committed to total guest satisfaction.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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756 reviews from our community

Traveller rating
    55
    264
    213
    111
    113
See reviews for
154
211
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (128)
Date | Rating
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English first
Belgium
Level Contributor
105 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 29 July 2014

Very helpful and friendly reception staff.
Well appointed rooms, spotless and all you need for a short break.
Tiny bathroom but very well done, nice shower.
Kids had a very large sofa bed to sleep on, much larger than our bed actually. That's probably the only thing I really disliked, the fact that the bed was only 140cm, but apparently that's the UK standard?
If you are a light sleeper best take ear plugs. The noise from outside was much less than expected, however if people in the hallway decide to have a conversation in the middle of the night or early morning you will surely be woken by it.
Breakfast is very basic and the breakfast area (basement) is tiny. Staff is very attentive though.
In short not a bad option if you want to be in a central location and are just looking for a place to lay your head after a day of discovering the city.

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank Meenanco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort Inn K, Front Office Manager at Comfort Inn Kings Cross, responded to this review, 2 August 2014
Dear Guest,

Thank you very much for your feedback.

We accommodate many guests each evening, and we strive to make their night's stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. But, only through their eyes that we can accurately assess the quality of the accommodations and services provided.

We would like to thank you regarding the positive feedback about our rooms, please be advised that all our rooms are recently refurbished and we do our level best to maintain the same level of comfort.

Again, let us to thank you for your kind words. We're committed to total guest satisfaction, and we look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 28 July 2014

I was expecting something basic for the price but was pleasantly surprised. For £70 per night this was very good, not easy to find a decent room for this price right in the middle of London. The room was spotlessly clean and very nicely done out with modern, good quality fittings. There were all the extras you need including hair dryer, tea/coffee making facilities, TV, alarm clock and even a fan, which was very welcome given the temperature. Their was also AC in the room so this wasn't essential but a nice touch. The room had all the other usual things you would expect, TV, good shower and very comfortable bed. Breakfast (continental) was functional but very good with plenty on offer. It was clean and an attentive waitress was watching over to make sure everything was regularly topped up and cleaned. Reception staff were very friendly and for some reason I was upgraded to a double room which was a pleasant surprise. All in all a very good find and I will definitely be using this again for business or short trips to London.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
1 Thank Leslie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort Inn K, Front Office Manager at Comfort Inn Kings Cross, responded to this review, 2 August 2014
Dear Guest,

On behalf or our staff, we are writing to let you know how delighted we were to receive your kind words.

We accommodate many guests each evening, and we strive to make their night's stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. But, only through their eyes that we can accurately assess the quality of the accommodations and services provided.

We would like to thank you regarding the positive feedback about our rooms, please be advised that all our rooms are recently refurbished and we do our level best to maintain the same level of comfort.

Again, let us to thank you for your kind words. We're committed to total guest satisfaction, and we look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Guernsey, United Kingdom
Level Contributor
75 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 27 July 2014

We stayed in this hotel last week as it was handy to St Pancras station
It was anything but pleasant!the room was very small ,in fact I don't how it passed the minimum size allowed ! The only good point was of it was it was clean, it was a very warm day and the air conditioning did not work !the breakfast was reasonable but not good .

Room Tip: Do not stay in it !
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank charlesr312
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort Inn K, Front Office Manager at Comfort Inn Kings Cross, responded to this review, 2 August 2014
Dear Guest,

Thank you very much for your feedback.

We accommodate many guests each evening, and we strive to make their night's stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. But, only through their eyes that we can accurately assess the quality of the accommodations and services provided.

Please be advised that we have AC in all our bedrooms and all is in working order, should you have asked reception team they would have been more than happy to help.

Again, let us to thank you for your feedback and kind words about the cleanliness of our bedrooms, we're committed to total guest satisfaction
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Near Rye, East Sussex
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 July 2014

Don't even try calling the hotel. If they do pick up the phone you'll just get a torrent of abuse. I've never been spoken to by a hotel like I was tonight. Avoid at all costs. A simple error in booking the room was met with 'you should be more careful - and we have your money, so goodnight'. Shocking experience.

  • Stayed July 2014, travelled on business
    • Service
Helpful?
Thank MartinNiceWork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort Inn K, Front Office Manager at Comfort Inn Kings Cross, responded to this review, 23 July 2014
Dear Guest,

Thank you very much for your feedback.

We are very concerned about your experience and to investigate this further we would like to know the time and the date of your call. Kindly email us on info@comfortinnkingscross.co.uk

Our Front Desk Team is very well trained for Customer service and do their level best in order to help our guests. Please accept our most sincere apology if you were unhappy.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these London hotels

Kidderminster, United Kingdom
Level Contributor
110 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 19 July 2014

We paid a lot of money for the convenience of staying near St Pancras for Eurostar (it was booked through the tour company and not the hotel - which could be a very different price)
The staff were friendly and helpful.
The access to our room was up two flights of narrow stairs through two stiff fire doors and along very narrow corridors. Carrying suitcases, this was a difficult journey. There was no lift to where our room was situated
Our room was clean but had a double and a single bed in it. There were only two of us and the extra space would have made a difference. The access to the ensuite was up three steep steps without a handrail. This was hazardous when you need to go to the bathroom in the middle of the night because you don't want to put on a light and wake up a sleeping partner. The wash hand basin was miniscule and the shower large
The breakfast was ok but was served in what had been the cellar.
Overall, it was a daft idea to try to take three old houses and convert them into a hotel.

Room Tip: Ask for a room where there is lift access to the floor
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  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tergyficks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort Inn K, Front Office Manager at Comfort Inn Kings Cross, responded to this review, 20 July 2014
Dear Guest,

Thank you very much for your feedback.

We accommodate many guests each evening, and we strive to make their night's stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. But, only through their eyes that we can accurately assess the quality of the accommodations and services provided.

We are very sorry if you had difficulty in getting to your room as there was no lift and narrow stair with fire doors. Please be advised that fire doors are for our gust's and staff's protection in case of a fire and it can't be removed. In regards to the narrow corridors, we would like to bring it to your attention that we can't make any changes to the structure of our building as it is A listed building. However, we have a porter who can help our gusts with luggage if needed. Please accept our most sincere apology.

Again, let us to thank you for your feedback and kind words about our staff, we're committed to total guest satisfaction, and we look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
34 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 15 July 2014

Stayed here two nights before and after a tour from St Pancras. Rooms clean and comfortable but exceptionally small. Dining room is inadequate for the number of people using it - many were turned away and told to come back later!. Breakfast was fine and the staff were helpful.

  • Stayed June 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JandI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort Inn K, Front Office Manager at Comfort Inn Kings Cross, responded to this review, 20 July 2014
Dear Guest,

Thank you very much for your feedback.

We accommodate many guests each evening, and we strive to make their night's stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. But, only through their eyes that we can accurately assess the quality of the accommodations and services provided.

Please be advised that there are trays available should our guests wish to have breakfast in their bedroom, we understand that at times our breakfast room may be busy however our Breakfast Team is always ready to help.

Again, let us to thank you for your kind words. We're committed to total guest satisfaction, and we look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Inn Kings Cross

Property: Comfort Inn Kings Cross
Address: 2-5 St. Chad's Street, London WC1H 8BD, England
Region: United Kingdom > England > London > Bloomsbury
Amenities:
Free Breakfast
Hotel Style:
Ranked #347 of 573 B&Bs / Inns in London
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Comfort Inn Kings Cross 3*
Number of rooms: 53
Official Description (provided by the hotel):
Refurbished hotel in Georgian dating from 1700; situated in a quiet location in central London, with easy access to underground. ... more   less 
Reservation Options:
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Also Known As:
Comfort Inn Kings Cross Hotel London
Kings Cross Comfort Inn
Comfort Inn London
London Comfort Inn

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