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The Nadler Kensington
Ranked #62 of 1,072 Hotels in London
Certificate of Excellence
GreenLeadersGold level
Reviewed 25 October 2008

Just returned from a three night stay at Base2stay in London. The location was a three minute walk to Earl's Court tube and the walk to the hotel was safe. As a single person one could feel comfortable walking there alone in the evening. The room was super clean, great bathroom with shower, the kitchenette was great to have. Easy to pick up breakfast or other foods at Marks and Spencers almost right beside the tube station. There a pubs very close, also an Italian a Greek and an Indian resturants within a 10 minute walk. Great value and trendy type of place.

  • Stayed: October 2008, travelled with family
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4  Thank EdieH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,112 - 3,118 of 3,771 reviews

Reviewed 21 October 2008

I booked for the first time Base2Stay based on TripAdvisor reviews and I was not disappointed. Small (which I expected of course) but <very> efficiently laid out room. Great shower. Little kitchenette wonderful. Ability to search web on TV which I wasn't looking for actually turned out to be very useful for checking the status of the Tube in the mornings, booking a show, checking the weather. Very quiet and <extremely> clean. Pleasant staff at front desk. The key cards had to be recharged at one point, they slowly sort of lost their ability to open the doors, but recharging was no problem. We could feel the springs in the bed somewhat (room 502 I think), but it really didn't affect our sleep. The location is fantastic - plenty of restaurants nearby, Marks & Spencer Simply Food store for groceries. ATMs, bakeries, Earls Court tube. All within 1-3 blocks. And trees in the parks. Next time I visit London I don't have to find a place, this is it! One thing that would be good - a little map on the web site to show the actual ocation. The way the streets are labeled in that area is a little confusing. There are 2 segments of Courtfield Gardens...

  • Stayed: October 2008, travelled as a couple
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4  Thank spanish_af
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 October 2008

Having arrived at 8am after a 24 hour flight from Australia we were thrilled to be able to have use of our room. As mentioned by previous writers the room was very small and we had nowhere to store our luggage so consequently it sat on the floor and we jumped over it! My only complaint was the mattress which was very tired to say the least ( we stayed on the fourth floor).The location, cleanliness and helpfulness of the staff made up for the bed and we would definately recommend it.

  • Stayed: September 2008, travelled as a couple
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2  Thank helenb31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nassar-London, General Manager at The Nadler Kensington, responded to this reviewResponded 15 October 2008

Thank you for taking the time to review base2stay and for your kind comments. I am sorry to learn that you find the mattress in the room you stayed in “tired”. We carry out regular audits of all in-room items so that any showing signs of malfunction or wear can be replaced to ensure our guests enjoy a comfortable stay every time, but occasionally we only find out a replacement is needed when a guests mentions it. Following your comments, the mattress in your room is being replaced

With regards to the storage of bags and general room space, our beds are designed for luggage to be neatly stored underneath and out of the way, as this can be an issue in any hotel room. Information on in-room luggage storage is on our television welcome page and in our room directory. We are sorry for any inconvenience if the above wasn’t as clear as it should have been during your stay.

base2stay is all about our guests and your contribution and constructive comments can only help us improve our service standards and the guest experience we offer. It is our objective to provide the best possible service for all our guests and we welcome all observations that help us to raise our standards. I am also happy to respond directly and I can be contacted at manager@base2stay.com.

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Reviewed 9 October 2008

I stayed with my 8 year old son during Thanksgiving of last year. We stayed in a room with a bunk bed; he loved every minute of sleeping on the top bunk. The kitchenette was great to heat his cereal in the mornings. Nice walk to the Museums and restaurants’. My favorite was Nandos great chicken dishes for a good price. Short walk to the tube was fantastic we took the train from Heathrow only glitch was when we got off the train at Earls Court we head in the wrong direction. The shower was fantastic nice TV wish there was cable. Next trip to London I will definitely stay again.

  • Stayed: November 2007, travelled with family
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3  Thank lhugo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 October 2008

Was very pleased with base2stay. The room, though very small, was comfortable. Stayed in 3 different rooms there (on different legs of the same trip.)--two of the rooms were very clean and the third (maybe in an older part of the hotel) had had some water damage, but was acceptable.

The bathrooms, with power showers, were wonderful. And the toiletries provided were very nice. The kitchenettes were helpful and most useful for the budget traveler, like me! Also very much appreciated free web access in the rooms.

The location, near Earl's Court Tube station-(and a Marks & Spencer, OddBins, Boots, A couple of good bakeshops and pubs)--was great.

The staff was exceptionally helpful and friendly. I would definitely stay there again!

  • Stayed: September 2008, travelled with friends
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3  Thank Traveltude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 October 2008

Base2stay is in a handy location, close to the tube and is very modern and comfortable. Our room (standard) was really a little too small for us, next time would upgrade to a superior. The kitchenette was great and storage adequate. Although little things like shower cap, tissues and face washers would have been appreciated. Staff kindly "hunted down" our lost expensive spectacles and posted them to us. Our only gripe is they double charged our debit card with a so called "blind" transaction which took lots of our time and money to sort out, as when we discovered it we were already in Paris. The Manager did apologise but be wary. We use the "dot to dot" shuttle service from the airport and were very impressed with this.

  • Stayed: August 2008, travelled as a couple
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2  Thank Harry1Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nassar-London, General Manager at The Nadler Kensington, responded to this reviewResponded 7 October 2008

Thank you for your comments regarding your stay at base2stay. I am pleased to read that your enjoyed the modern and comfortable rooms we have on offer and that you will be upgrading your booking to a superior room during your next stay with us. However, I was surprised to learn of an issue you raised relating to what you described as “ blind” transaction. The phrase” blind transaction” is not a phrase our staff use to describe any form of transaction, so therefore I am not sure exactly what it means. In line with our rates and charges transparency policy, we carry out daily audits and reconciliations to prevent, amongst other errors, duplicate transactions being made such as the one you referred to in your review. In the rare event that this is ever to occur, it should have been picked up and dealt with at the point of charge without delay or inconvenience to you.

I have today emailed you direct clarifying the position as we have found no record of the double charge and/or refund your comments referred to and I wish to reassure you that it is our goal that our procedures are at all times exemplary and work well to ensure guests are dealt with efficiently and with no inconvenience. It is our policy to treat all issues raised by guests seriously and to respond rapidly, therefore if you feel that any aspect of our procedures wasn’t as clear as it could have been, please feel free to contact me direct at manager@base2stay.com

I look forward to welcoming you back to base2stay soon.

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Reviewed 26 September 2008

We just returned from a 2 week trip that included stays in several European cities. Although we paid CONSIDERABLY more for supposedly superior 4 star hotels in at least two of our other destinations, we felt the Base2Stay clearly outshone the competition in price , location , room cleanliness and bathroom quality. The kitchenette was an added bonus. If only Base2Stay could expand into some other European countries, I'd never have to research where to stay in Europe again! Keep up the great work B2S!

  • Stayed: September 2008, travelled as a couple
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4  Thank Deroney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Nadler Kensington

Address: 25 Courtfield Gardens, Kensington | Kensington, London SW5 0PG, England
Phone Number:
Region: United Kingdom > England > London > South Kensington , Earls Court
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette Suites Wheelchair access
Hotel Style:
#6 Green Hotel in London
#37 Business Hotel in London
#42 Family Hotel in London
#59 Luxury Hotel in London
#59 Romantic Hotel in London
Price Range: £100 - £220 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Nadler Kensington 4*
Number of rooms: 65
Official Description (provided by the hotel):
The original base2stay hotel, now called The Nadler Kensington is an exciting hotel concept in London, located in a fabulous location next to a quiet Kensington Garden Square. This original townhouse and mews has been interior designed to provide all guest rooms with air-conditioning, free Wi-Fi, HDTVs with 6,000 track music library, internet and games, mini-kitchen, 24-hr Reception & Concierge Service, daily maid service and oversized power showers or baths. The Nadler Kensington has excellent transport connections and is in close walking distance of Earl's Court tube station. ... more   less 
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Also Known As:
Base2stay Kensington London
Base2stay Kensington Hotel London
Base 2 Stay

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