We needed last minute accommodation in London due to a change of travel plans and chose this hotel due to it's positive reviews and rating. I have stayed at a number of hotels in London and for some bizarre reason, this was rated higher than all of those, so I believed we managed to secure prime accommodation.
On check in, the service was very fawlty towers-esque. Two people were checking in at the same time and even so, the staff seemed overwhelmed and were racing around like chickens with their heads cut off. I was told they would check if my room was ready (despite it being 30 minutes after the hotel's check in time). As housekeeping could not be reached, the receptionist went racing about the hotel to check for herself. I decided to sit down for the long wait (as did the other person checking in) and when the receptionist returned, she asked if we were there to check in? It was a definate 'what the' moment.
When we arrived in our superior room (which is the top of the line with 3 beds) it was clean, but apart from the beds, there was the tiniest amount of circulation space and nowhere to put luggage apart from on one of the three beds. I would dread the thought of 3 people sharing this room. Whilst rooms are generally small in London, this so called Superior was extremely small even by those standards.
The shower again, was clean and modern but the shower itself was incredibly low flow, which is one of my pet peeves with a hotel. Also there was no iron or ironing board in the room and no instructions on how to get one.
On check out. Again, the service made us feel as though we were being punked. They attempted to charge us for the room, despite having prepaid on a last minute booking website, which took a bit of effort to sort out and they couldn't quite get it together to store our luggage. In fact I was so worried that our bags which were left near the door would go missing, we considered taking the very long cab ride across town to leave them at the proper hotel we were staying at later that day.
From a location perspective, the hotel is only about 5 minutes walk from Earls Court station which provides easy connectivity to Piccadilly etc. I would only recommend this hotel if you get it extremely cheap (ie 50 pounds or so) which is why I am imagining it has received a lot of good reviews. As that is about all it is worth.
- Official Description (provided by the hotel):
- The original base2stay hotel, now called The Nadler Kensington is an exciting hotel concept in London, located in a fabulous location next to a quiet Kensington Garden Square. This original townhouse and mews has been interior designed to provide all guest rooms with air-conditioning, free Wi-Fi, HDTVs with 6,000 track music library, internet and games, mini-kitchen, 24-hr Reception & Concierge Service, daily maid service and oversized power showers or baths. The Nadler Kensington has excellent transport connections and is in close walking distance of Earl's Court tube station. ... more less
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- Also Known As:
- Base2stay Kensington London
- Base2stay Kensington Hotel London
- Base 2 Stay