I booked a twin & a single room at this hotel for one night. I was given the card key for the single room, opened the door to see a naked lady sat on the bed. I don't know who was more surprised. On returning to reception I was given a key to a second room, this time the security guard opened the door, had a quick look round & told me to go in. After closing the door I went to put my luggage down & to my horror there was a suitcase on the floor along with a few other things. By this time I was in tears, had to wake my sister & her partner to help sort the mess out. The staff were the most rude, unapologetic, disorganised, disinterested people I've ever met. I was offered £20 off the bill plus a free drink & breakfast. I ended up sharing a room with my sister & her partner in tears, too afraid to sleep by myself. The rooms are dirty, old, carpets are disgusting. The restaurant is a disgrace, the carpet has large stains on it. On a whole we had a night from hell in this place. I have stayed in better hostels. No one deserves to be treated so disgustingly.
- Official Description (provided by the hotel):
- Having been given the flourish of a light makeover to some of the areas within, an expansive white exterior openly greets the visitor to the 5-storey Euro Hotel Queens. Situated close-by to Crystal Palace Football Club ground at Selhurst Park and the original Crystal Palace - built for the Great Exhibition of 1854 and now the home of the renowned Crystal Palace Theme Park Maze - Euro Hotel Queens is perfectly placed as the starting point for exploring south London's rich history. A bright welcome at reception leads through to a spacious, pleasantly furnished bar lounge, where residents and guests can comfortably relax and enjoy the calm surroundings at any time, watch television or entertain friends. The Queens Bar has built an excellent reputation for their warm and friendly customer service which makes it the ideal spot to enjoy a pre or post dinner drink or light snack. This stylish 334 bedroom Victorian hotel offers a pleasant atmosphere and convenient facilities. Euro Queens Hotel has a range of attractive guest facilities, the hotel bar and lounge, an extensive Conference & Banqueting services -from wedding receptions to meeting rooms- as well as Executive bedrooms and Suites. ... more less
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- Also Known As:
- Queens Hotel London
- Queens Hotel Crystal Palace