Stayed at the Verta again last weekend, which was my wife's birthday, for about the 4th time. In the past we've never had a river view so I emailed the hotel beforehand...
Instead of writing a review I've posted my email & Sara's response. The weekend turned into a sad one but we look forward to visiting again soon...
I just wanted to drop you a personal email for making our stay last night special. Please feel free to use this for your 'PM' meetings etc.
We've stayed at the Verta several times & never had a river view so that was special plus we saw a helicopter land & go (it's a man thing...), plus the fruit. It's my wife's birthday tomorrow (23rd) so it was very special, plus we moved my eldest daughter into her new flat in Tooting Bec.
Can you also please pass on my thanks to the duty manager (lovely guy) on Saturday night plus both the concierge on Sat night & Sunday morning. The guy on Sunday morning who fetched the car is priceless & great fun too - please tell him "he's the man!" (he'll understand).
In today's environment Customer Service is not enough, it's now all about ' Customer Experience' & that was perfect.
Unfortunately we had to leave early this morning as my father's been very ill for sometime & I received a call at 7am saying that he'd died so we had to head off up North.
However, the experience at the Verta was great again & as our daughter is now local we'll be back soon.
Many thanks once again
I am so sorry to hear about your father and that you had to end your visit here early. My condolences to you and your family.
Thank you very much for the lovely feedback, I am delighted to hear that me and my team made your stay a memorable one.
I will absolutely pass on your comments to all staff and especially Kaiser (the Weekend Duty Manager) and the Concierge.
I certainly look forward to see you coming back soon. Me and my team will be more than happy to have you and your family as our guests again.
Go on & book it...it's a great experience
See you soon Verta
- Official Description (provided by the hotel):
- Located on the south of the River Thames, adjacent to the London Heliport and within easy reach of Chelsea and Sloane Square; Hotel Verta provides the perfect destination when visiting the capital. From panoramic views of the River Thames, the intimate ambience and the very modern facilities, Hotel Verta has become London's most exclusive 'Hidden Gem'.The hotel's design, inspired by the Halcyon days of aviation, combines timeless elegance and the lobby is a striking double height atrium with a signature sweeping staircase up to the mezzanine level. All of the 70 bedrooms are fully furnished in a classic modern style, each with original artwork and the finest bespoke fittings.All day dining is available in the elegant Ambrosia located on the mezzanine level. A glamorous, fun and contemporary bistro/bar perfect for meeting friends and family for afternoon tea, informal meetings and after work drinks. As dusk falls, Champagne is the signature drink and guests can dine whilst admiring the views.The two level subterranean SPA Verta offering an innovative sanarium, heated loungers, steam room, sauna, gym and signature spa treatments, sets Hotel Verta apart from any London Hotel.Settings don't come much more inspiring than this, with the majority of our hotel meeting room facilities in London, featuring panoramic views of the River Thames and the London Heliport. Features include floor-to-ceiling windows and flexible inter-connecting options, when it comes to keeping you in touch; we have state-of-the-art audio-visual and telecommunications equipment, as well as wireless throughout. Hotel Verta offers 7 Meeting Rooms for between 12 to 200 delegates.Hotel Verta is the most wonderful, unique and romantic London hotel location in which to hold your wedding. For this very special occasion, we will enchant you with its addictive atmosphere and seductive environment, providing you and your guests with a magical wedding experience. The romance of Hotel Verta is beyond compare and has everything to make your wedding experience unique - superb cuisine, magnificent settings, meticulous and personalised service. The individuality of each couple is reflected in the smallest and most important details. Hotel Verta is licensed for civil wedding and civil partnership ceremonies with a dedicated Wedding Co-ordinator to help you organise the finer details of your special day. ... more less
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