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“Lacking attention to detail”

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Crowne Plaza London - Battersea
Ranked #213 of 1,088 Hotels in London
Certificate of Excellence
Pevensey Bay
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Lacking attention to detail”
3 of 5 bubbles Reviewed 13 December 2013

We were both really looking forward to staying here, however as soon as we got to reception to check in things started to turn a little grey. We were told our booked room was flooded and would we mind staying at a different hotel. We booked this particular hotel as we had a family function nearby, so said we'd prefer not to. "No problem" we were told, we would be upgraded. Got to our room, but although there were two towel sets/robes etc there was only one small bottle of water, one glass, and one selection of coffee for the machine in the room. Not ideal for two. Shoe buff cloth was missing from its box in drawer. Bulb in wardrobe was missing, as were two of the four bulbs around the mirror in the bathroom. Along with a glass shelf from the alcove in the bathroom. We discovered that the handheld shower in the bath had no means of being operated, and when we pulled it out of its housing, stale water with unidentifiable 'bits' in poured into the tub. Gross. The walk-in shower was lovely, but attempting to change the overhead to the handheld was a challenge as there was no handle to grip onto on the control, despite a threaded screw evident to house one.

When we checked out, we were not asked if we were happy with our stay. I tried, in the most English of ways, to give some feedback, but was given short thrift.

Bed was extremely comfortable!

Room Tip: Avoid 315 until they sort the mentioned issues out.
See more room tips
  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank j8rda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,321 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (326)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Norwegian first
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English first
Aylesbury, United Kingdom
Level Contributor
50 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 9 December 2013

We stayed one night before doing some christmas shopping. Nice hotel, and good facilities, our room was very nice, overlooking the heliport (very little noise when taking off and landing). Its a bit off the tourist trail (unless you have your own helicopter), but right by The Thames, and walking distance to Battersea Park. Staff were very friendly though there could do with being a little better information about the Spa in the rooms (the page on the smart TV for "spa" only mentioned the gym).

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cleavers1066
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prague, Czech Republic
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 8 December 2013

The stuff in Verta hotel is fantastic! Everyone from front-office and breakfast restaurant is very nice and helpfull.
Breakfast buffet was refilled perfectly, but choice responds only to English breakfast (cold-cereals, choice of fresh fruit, ham and salami, some cheese and smoked salmon; hot- scrambled and fried eggs, bacon, sausages, tomatoes and mushrooms), but we didn´t find any vegetables.
Room was very nice but hotel information leaflets on desk were visibly used and a bit demaged. Bathroom amanities were in creased boxes and it wasn´t refilled and towels were messed up by makeup (which I don´t use). Minibar was not refilled.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ettelwen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
66 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 3 December 2013 via mobile

This hotel is a little way from theatre land. However it is a lovely hotel. We ate in the Chinese restaurant on out arrival. The food was lovely and tasty albeit a little pricey. The room was lovely and comfortable and the separate bath and shower cubicle was a lovely surprise. Would certainly stay there again.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank milou_430
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norfolk
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 27 November 2013 via mobile

Thoroughly enjoyed our two night stay at Hotel Verta. Staff all very polite, friendly and attentive. Room spotless with superb views of river and helipad. Free shuttle service to Sloane Square each day made it easy for us to get around.

Stayed November 2013, travelled as a couple
Helpful?
1 Thank NorfolkKingsters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
birmingham
Level Contributor
39 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 25 November 2013

This is the second visit here and I would recommend it. The rooms are delightful and concierge's eye to detail is razor sharp and very impressive. All staff is very helpful and cannot do enough to accommodate your requests, the hotel has a good atmosphere.

Only a few things let the place down in my view - internet charges (rather archaic to find somewhere that charges); the breakfast was tepid at best and it was cheaper to book through an agent than direct.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bjn_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cardiff, United Kingdom
Level Contributor
86 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 bubbles Reviewed 24 November 2013

This is a comfortable and well-equipped hotel right by the Heliport. My room was comfortable and the bathroom was spacious and clean. The breakfasts were pretty good too and I had a very nice meal in the Ambrosia restaurant.

I think the thing that really irritated me was the £6 per hour for internet access. Most campsites have internet access for free now. When you've already paid a significant amount for a room it just feels like the hotel is trying to squeeze more money out of you.

In terms of location, it's not too far from Clapham Junction but not that handy for many places in London.

Because of the internet charges I won't be staying here again though.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank R0binsRule
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Crowne Plaza London - Battersea

Property: Crowne Plaza London - Battersea
Address: Bridges Court Road | Battersea, London SW11 3BE, England (Formerly Hotel Verta)
Phone Number:
Region: United Kingdom > England > London > Clapham / Battersea 
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #213 of 1,088 Hotels in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Crowne Plaza London - Battersea 4*
Number of rooms: 70
Official Description (provided by the hotel):
Located on the south of the River Thames, adjacent to the London Heliport and within easy reach of Chelsea and Sloane Square; Hotel Verta provides the perfect destination when visiting the capital. From panoramic views of the River Thames, the intimate ambience and the very modern facilities, Hotel Verta has become London's most exclusive 'Hidden Gem'.The hotel's design, inspired by the Halcyon days of aviation, combines timeless elegance and the lobby is a striking double height atrium with a signature sweeping staircase up to the mezzanine level. All of the 70 bedrooms are fully furnished in a classic modern style, each with original artwork and the finest bespoke fittings.All day dining is available in the elegant Ambrosia located on the mezzanine level. A glamorous, fun and contemporary bistro/bar perfect for meeting friends and family for afternoon tea, informal meetings and after work drinks. As dusk falls, Champagne is the signature drink and guests can dine whilst admiring the views.The two level subterranean SPA Verta offering an innovative sanarium, heated loungers, steam room, sauna, gym and signature spa treatments, sets Hotel Verta apart from any London Hotel.Settings don't come much more inspiring than this, with the majority of our hotel meeting room facilities in London, featuring panoramic views of the River Thames and the London Heliport. Features include floor-to-ceiling windows and flexible inter-connecting options, when it comes to keeping you in touch; we have state-of-the-art audio-visual and telecommunications equipment, as well as wireless throughout. Hotel Verta offers 7 Meeting Rooms for between 12 to 200 delegates.Hotel Verta is the most wonderful, unique and romantic London hotel location in which to hold your wedding. For this very special occasion, we will enchant you with its addictive atmosphere and seductive environment, providing you and your guests with a magical wedding experience. The romance of Hotel Verta is beyond compare and has everything to make your wedding experience unique - superb cuisine, magnificent settings, meticulous and personalised service. The individuality of each couple is reflected in the smallest and most important details. Hotel Verta is licensed for civil wedding and civil partnership ceremonies with a dedicated Wedding Co-ordinator to help you organise the finer details of your special day. ... more   less 
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