Stayed here as a special personal pre-Christmas treat to myself on a bargain last-minute deal.
The staff - particularly Peggy on the front desk - were professional and friendly.
Room was extremely spacious and well-appointed, however I did find the lighting and air-conditioning a tad complicated. Maybe the instruction booklet was missing? Excellently comfy bed, extremely quiet, and truly fantastic bathroom.
I loved the spa area and used it twice. Very luxuriously equipped, relaxing and almost empty on a Saturday night/ Sunday morning - bonus!
I didn't eat there for main meals. The breakfast was pretty decent but agree it would be nicer served at dining tables - perhaps with some free papers?
Downsides were few but significant. Firstly, the lack of free wifi which is just plain weird in this day and age (I was passed a code to enable me to rack up £16 a day cost for using it!). Secondly, the location. The river is lovely, but you're basically stuck on the edge of a Battersea social housing estate with nothing around.
But: very nice on a cheap pamper night. And they've got a fridge in the room, so it's perfectly possible to dodge the mini-bar prices with judicious purchases at Clapham Junction before you check in. I had a lovely, relaxing evening away from home - thank you!