This should be a great hotel - the location offers a panoramic view of the Thames and the oversize rooms are very well furnished with comfy beds and luxury bathrooms. However my initial impressions started to unravel when I discovered that the TV in the bathroom was inoperative. A call to reception resulted in an engineer visiting ten minutes later; he couldn't fix it and left saying within five either he would return or reception would call me. Twenty minutes later I called reception to find out what was going on "Oh I don't know, I have only just come back from my break. We have to reset the system, my manager will call you back straight away". After thirty five minutes of waiting I presented myself at reception for a rant. A further five minutes of behind the door discussion resulted in me being moved to another (upgraded room). Situation recovered? Err, no. In this room the bath tap was seized solid, defying all attempts to move it. I didn't feel inclined to go through the complaint procedure again, accepting that the promise of being able to watch TV in the bath would be unfulfilled. A light meal in the Ambrosia bar was very pleasant, but service delivery was glacially slow. The icing on the cake was the call at 2300 from reception asking me if everything was alright, interrupting a period on intimacy with my partner!!!! A hotel that promotes itself as five star ought to at least ensure that the facilities in the room work - how hard is it to turn on a TV or check a tap turns? And why did it take an hour for someone to decide to move me to another room? I rather got the impression they hoped I would accept the situation and go away. I'm employed as a Quality Inspector by an airline. On this showing Verta failed, so I won't be recommending it and I have cut back the ratings below due to the above woes. I shall return next month and give them another chance, because the other reviews here are so positive.
- Official Description (provided by the hotel):
- Located on the south of the River Thames, adjacent to the London Heliport and within easy reach of Chelsea and Sloane Square; Hotel Verta provides the perfect destination when visiting the capital. From panoramic views of the River Thames, the intimate ambience and the very modern facilities, Hotel Verta has become London's most exclusive 'Hidden Gem'.The hotel's design, inspired by the Halcyon days of aviation, combines timeless elegance and the lobby is a striking double height atrium with a signature sweeping staircase up to the mezzanine level. All of the 70 bedrooms are fully furnished in a classic modern style, each with original artwork and the finest bespoke fittings.All day dining is available in the elegant Ambrosia located on the mezzanine level. A glamorous, fun and contemporary bistro/bar perfect for meeting friends and family for afternoon tea, informal meetings and after work drinks. As dusk falls, Champagne is the signature drink and guests can dine whilst admiring the views.The two level subterranean SPA Verta offering an innovative sanarium, heated loungers, steam room, sauna, gym and signature spa treatments, sets Hotel Verta apart from any London Hotel.Settings don't come much more inspiring than this, with the majority of our hotel meeting room facilities in London, featuring panoramic views of the River Thames and the London Heliport. Features include floor-to-ceiling windows and flexible inter-connecting options, when it comes to keeping you in touch; we have state-of-the-art audio-visual and telecommunications equipment, as well as wireless throughout. Hotel Verta offers 7 Meeting Rooms for between 12 to 200 delegates.Hotel Verta is the most wonderful, unique and romantic London hotel location in which to hold your wedding. For this very special occasion, we will enchant you with its addictive atmosphere and seductive environment, providing you and your guests with a magical wedding experience. The romance of Hotel Verta is beyond compare and has everything to make your wedding experience unique - superb cuisine, magnificent settings, meticulous and personalised service. The individuality of each couple is reflected in the smallest and most important details. Hotel Verta is licensed for civil wedding and civil partnership ceremonies with a dedicated Wedding Co-ordinator to help you organise the finer details of your special day. ... more less
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