Hi, I am a Guest house owner in Devon England, so tend to view hotels where i stay,
with a commercial eye.
I was at the Verta on saturday night the 7th June and booked through one of the websites that they subscribe and link with.
This comment is therefore for the verta,as i plan to use this hotel again for business in the future and from a point of principle they should challenge the site in question, they will know from my booking which site it is, because i paid with a Visa debit card, but was charged as if i had paid with a credit card, which attracts a c.c.fee.
I have written to the site requesting a refund, but they will not answer, you will not take calls or emails?? so i hope the verta will take this point up because it may affect their future business. As for the experience of my stay, i was pleased with the room, bed&pillows were comfortable and clean and i inspected for stains etc and glad that none were there.
I thought that the towels, whilst being thick and expensive were not as clean or white as they should be.
The hair dryer has no point in the bathroom and the only socket is near the coffee machine so not to much space.
There was no coffee pods or milk and late at night i had to request some from reception.
One final point, i did not like having to give a £25 deposit upfront for possible purchases in the room.
Rather petty,as this is a 5 star hotel and clients are paying top dollar for very nice rooms and it,s slightly insulting to ask for such a small amount as a deposit.
Other than these comments it was an excellent hotel. .
- Official Description (provided by the hotel):
- Located on the south of the River Thames, adjacent to the London Heliport and within easy reach of Chelsea and Sloane Square; Hotel Verta provides the perfect destination when visiting the capital. From panoramic views of the River Thames, the intimate ambience and the very modern facilities, Hotel Verta has become London's most exclusive 'Hidden Gem'.The hotel's design, inspired by the Halcyon days of aviation, combines timeless elegance and the lobby is a striking double height atrium with a signature sweeping staircase up to the mezzanine level. All of the 70 bedrooms are fully furnished in a classic modern style, each with original artwork and the finest bespoke fittings.All day dining is available in the elegant Ambrosia located on the mezzanine level. A glamorous, fun and contemporary bistro/bar perfect for meeting friends and family for afternoon tea, informal meetings and after work drinks. As dusk falls, Champagne is the signature drink and guests can dine whilst admiring the views.The two level subterranean SPA Verta offering an innovative sanarium, heated loungers, steam room, sauna, gym and signature spa treatments, sets Hotel Verta apart from any London Hotel.Settings don't come much more inspiring than this, with the majority of our hotel meeting room facilities in London, featuring panoramic views of the River Thames and the London Heliport. Features include floor-to-ceiling windows and flexible inter-connecting options, when it comes to keeping you in touch; we have state-of-the-art audio-visual and telecommunications equipment, as well as wireless throughout. Hotel Verta offers 7 Meeting Rooms for between 12 to 200 delegates.Hotel Verta is the most wonderful, unique and romantic London hotel location in which to hold your wedding. For this very special occasion, we will enchant you with its addictive atmosphere and seductive environment, providing you and your guests with a magical wedding experience. The romance of Hotel Verta is beyond compare and has everything to make your wedding experience unique - superb cuisine, magnificent settings, meticulous and personalised service. The individuality of each couple is reflected in the smallest and most important details. Hotel Verta is licensed for civil wedding and civil partnership ceremonies with a dedicated Wedding Co-ordinator to help you organise the finer details of your special day. ... more less
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