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“Great hotel, but not 5*”

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Crowne Plaza London - Battersea
Ranked #221 of 1,076 Hotels in London
Certificate of Excellence
Reviewed 10 June 2014

Really impressive hotel, on the bank of the river, in a great location not too far from Clapham Junction - a little difficult to find on foot from the station, as its not massively signposted, but seemed obvious once I arrived.

Staff were really friendly and helpful too; always a bonus.

For me though, a 5* hotel should be seamless, have some glamour, and be in tip top shape. For me, this was not. A few elements of my room were coming apart a little - the light buttons next to the bed had come off the wall, the cover for the plug adjuster in the bath fell off and into the tub...

Other positives - free shuttle service to the station in the morning, great food offerings in the bistro, and the spa looked good, although I didnt use the facilities.

Would definitely stay again if I was in the area.

Room Tip: I had a river view room, and I'm glad I did, as out the other side of the hotel wasnt too much t...
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  • Stayed: June 2014, travelled on business
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Thank socialPolly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Verta1, General Manager at Crowne Plaza London - Battersea, responded to this reviewResponded 12 June 2014

Thank you for your review and I am delighted the team were helpful and friendly. What a shame you did not get to use the Spa it is really lovely so when you come back do remember to book a treatment. So sorry about the maintenance issues they are fixed now. We hope to see you very soon.

Beverly

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Reviewed 9 June 2014

Hi, I am a Guest house owner in Devon England, so tend to view hotels where i stay,
with a commercial eye.
I was at the Verta on saturday night the 7th June and booked through one of the websites that they subscribe and link with.
This comment is therefore for the verta,as i plan to use this hotel again for business in the future and from a point of principle they should challenge the site in question, they will know from my booking which site it is, because i paid with a Visa debit card, but was charged as if i had paid with a credit card, which attracts a c.c.fee.
I have written to the site requesting a refund, but they will not answer, you will not take calls or emails?? so i hope the verta will take this point up because it may affect their future business. As for the experience of my stay, i was pleased with the room, bed&pillows were comfortable and clean and i inspected for stains etc and glad that none were there.
I thought that the towels, whilst being thick and expensive were not as clean or white as they should be.
The hair dryer has no point in the bathroom and the only socket is near the coffee machine so not to much space.
There was no coffee pods or milk and late at night i had to request some from reception.
One final point, i did not like having to give a £25 deposit upfront for possible purchases in the room.
Rather petty,as this is a 5 star hotel and clients are paying top dollar for very nice rooms and it,s slightly insulting to ask for such a small amount as a deposit.
Other than these comments it was an excellent hotel. .

Room Tip: i asked for a quiet room as i,m a light sleeper
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  • Stayed: June 2014, travelled solo
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1  Thank angryDevonEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Verta1, General Manager at Crowne Plaza London - Battersea, responded to this reviewResponded 12 June 2014

I am so pleased you enjoyed your stay and I hope the booking site has come back to you. As you will know we are told what to charge on the confirmation. I am sure they will resolve this for you.
We are not allowed to have hairdryer sockets for the bathroom, and those that you can have in a bathroom are impossible to dry your hair with, and keeping your finger on the switch is totally exhausting when you have long hair. We do always take a small deposit if a guest wishes to charge items to their room and prefers not to leave a credit card authorisation in advance.
We are delighted you rated your stay as excellent –thank you.

Beverly

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Reviewed 8 June 2014

As the tittle says this is a very god hotel, room was a good size and clean, staff friendly and helpful free transfer to slone square and the breakfast very nice. 10 minute walk to clapham junction and they booked us a cab to soho for £20.00.

  • Stayed: June 2014, travelled as a couple
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Thank Giuseppe C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Verta1, General Manager at Crowne Plaza London - Battersea, responded to this reviewResponded 12 June 2014

Delighted you enjoyed our stay with us and awarded us your comment A Very Good Hotel – we appreciate it very much.

Beverly

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Reviewed 8 June 2014

When reviewing a hotel I generally follow a fairly formulaic, chronological format. For reasons that will become apparent I'm splitting this review in two, to cover the hotel and the service.

So, the hotel is undoubtedly amazing. The location is perfect, right on the banks of the Thames, overlooking the London Heliport. For a people watcher like me, there's no better start to a Sunday morning than sipping a lemonade on the terrace whilst watching the choppers come and go, watching the boats bob along the river and watching the Sunday morning joggers running the Thames Path.

The rooms are plush and ultra modern. From the moment you reach the door and the wave the key card over the sensor you know you're in for a treat inside. The bed was soft as a cloud and the lights all work on sensors and buttons. There was even a port for my iPod. The bathroom was fabulous. The shower was huge with a luxurious waterfall shower head. And the toiletries were really scrummy. The highlight though has to be the flatscreen TV at the foot of the bath.

Breakfast was really tasty. Breakfast buffets are pretty standard these days but this one has some really nice extra touches that I haven't seen elsewhere, like shot glasses of smoothies. The cooked breakfast passed my scrambled egg test, although the bacon was a bit fatty and gristly,

Regrettably ,we didn't have time to check out the fitness suite or spa, but I had a sneaky peek and have to say it looks wonderful and on another trip would definitely have to make some time for it. I was quite envious of the groups wandering the hotel in huge fluffy white bathrobes.

So on to the service. Sadly the staff don't really follow the formula. From the moment we checked in it just all felt a bit disappointing. We arrived before check-in time and the person who filled in the paperwork, whilst with hindsight the friendliest person we spoke to the entire time, refused to let us leave until he'd been through his entire welcome script. Once check-in time did arrive the rooms still weren't ready and the (different) person on the desk had to vanish half way round the hotel to find out if the cleaner had finished cleaning. And to top it all he couldn't crack a smile if his life depended on it. I felt as though I was really putting him out. Elsewhere staff at the bar were gossiping and squabbling with each other, staff at the breakfast took nearly half an hour to bring teas and coffees and to top it all, after being told in no uncertain terms to be prompt for the complimentary shuttle to the train station the driver didn't turn up and we ended up walking.

All of this makes it hard to rate the hotel. The hotel itself is just sublime and if you can look beyond the mediocre service then it's an absolute gem of a find. If, on the other hand, you're a fan of the personal touches then you might want to look elsewhere.

Room Tip: High floor best, request one overlooking the heliport and you get the river view by default (the win...
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  • Stayed: June 2014, travelled as a couple
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Thank MrsMuffin81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Verta1, General Manager at Crowne Plaza London - Battersea, responded to this reviewResponded 12 June 2014

Thank you so much for the first part of your review and the tip to future guests to look over the Heliport – it really is quite amazing and continues to fascinate me as well …there is something that draws you there …
The second part was very disappointing indeed - We try so hard to make every guests stay really special and you can see we do almost all of the time so hearing we did not get something quite right has been already dissected by the team.
Next time please do come and stay with us again, and let us know when you are coming
PS don’t forget to book yourself into the Spa.

Beverly

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Reviewed 8 June 2014

A great hotel, excellent spa, modern clean rooms and our suite was excellent.
Terrific views over the Thames and the heliport was fantastic.
Service very good.
Only criticism is that it is extremely warm all the time.
Would definitely stay again

  • Stayed: June 2014
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1  Thank Ps123456789
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Verta1, General Manager at Crowne Plaza London - Battersea, responded to this reviewResponded 12 June 2014

We loved your headline-thank you. The views are sensational aren’t they and during the day and the night sitting on the terrace gives some of the loveliest views of London- We look forward to seeing you again soon.

Beverly

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Reviewed 3 June 2014 via mobile

This contemporary hotel is elevated to a standard above that of other 5 star hotels in London. A riverside location overlooking Chelsea embankment helps. Add to the mix, the luxury fittings and well considered finishing touches within the rooms and suites. The elegance of the terrace bar. The pan asian restaurant and the world class spa facilities work together to neutralise your knots and stresses - restoring a balance of yin and yan that Krishna himself would be happy with.

But the ingredient that really tips the scales at this hotel is it's team of freindly, well informed and engaging people that work tirelessly to ensure that we all have an outstanding experience. Thank you Zsofia, Alicia, Salvador and Derek - but mostly Zsofia.

Stayed: June 2014, travelled as a couple
1  Thank Mammooshka H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Verta1, General Manager at Crowne Plaza London - Battersea, responded to this reviewResponded 12 June 2014

Thank you so much for this TA reponse – You have made 5 people extremely happy , the 4 stars you have highlighted and myself.
Nothing makes me more proud than knowing that we made your stay special.
Thank you so much – do let us know when you will be back next when the restaurant will be fully open again.

Beverly

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Reviewed 3 June 2014

We stayed on May Bank Holiday weekend & the hotel was surprisingly quiet. We got the train to Clapham Junction & walked about 10 mins to the hotel.Check in was speedy & without problems.We were allocated a twin room as requested & could not fault the room. Beautiful bathroom also. We dined in the hotel restaurant that evening. Service was unobtrusive & everything arrived as ordered. Slept very well in the comfy beds. I found it difficult to get a phone signal but perhaps that is down to my service provider. We unfortunately didnt have time to visit the spa the next morning but enjoyed a leisurely breakfast instead. The breakfast was lovely with all tastes catered for.
Check out was swift & easy & the lovely Receptionist( Alicia ? ) helped us with our onward journey & suggested the best train routes for our next destination. We were delighted to avail of the complimentary shuttle bus back to Clapham Junction which is a recent additional service provided by the hotel. All in all a very pleasant stay & we will most certainly be back.

  • Stayed: May 2014, travelled with friends
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1  Thank Chippy248
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Verta1, General Manager at Crowne Plaza London - Battersea, responded to this reviewResponded 12 June 2014

We are so pleased you enjoyed the May bank holiday with us! We were also surprised how quiet London was, but sometimes we all love London on Sunday mornings when it is at its quietest .
Delighted we looked after you well and I am glad Alicia made your stay special.
Once again thank you.

Beverly

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Additional Information about Crowne Plaza London - Battersea

Address: Bridges Court Road | Battersea, London SW11 3BE, England (Formerly Hotel Verta)
Phone Number:
Region: United Kingdom > England > London > Clapham / Battersea 
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #221 of 1,076 Hotels in London
Price Range: £93 - £301 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza London - Battersea 4*
Number of rooms: 70
Official Description (provided by the hotel):
Located on the south of the River Thames, adjacent to the London Heliport and within easy reach of Chelsea and Sloane Square; Hotel Verta provides the perfect destination when visiting the capital. From panoramic views of the River Thames, the intimate ambience and the very modern facilities, Hotel Verta has become London's most exclusive 'Hidden Gem'.The hotel's design, inspired by the Halcyon days of aviation, combines timeless elegance and the lobby is a striking double height atrium with a signature sweeping staircase up to the mezzanine level. All of the 70 bedrooms are fully furnished in a classic modern style, each with original artwork and the finest bespoke fittings.All day dining is available in the elegant Ambrosia located on the mezzanine level. A glamorous, fun and contemporary bistro/bar perfect for meeting friends and family for afternoon tea, informal meetings and after work drinks. As dusk falls, Champagne is the signature drink and guests can dine whilst admiring the views.The two level subterranean SPA Verta offering an innovative sanarium, heated loungers, steam room, sauna, gym and signature spa treatments, sets Hotel Verta apart from any London Hotel.Settings don't come much more inspiring than this, with the majority of our hotel meeting room facilities in London, featuring panoramic views of the River Thames and the London Heliport. Features include floor-to-ceiling windows and flexible inter-connecting options, when it comes to keeping you in touch; we have state-of-the-art audio-visual and telecommunications equipment, as well as wireless throughout. Hotel Verta offers 7 Meeting Rooms for between 12 to 200 delegates.Hotel Verta is the most wonderful, unique and romantic London hotel location in which to hold your wedding. For this very special occasion, we will enchant you with its addictive atmosphere and seductive environment, providing you and your guests with a magical wedding experience. The romance of Hotel Verta is beyond compare and has everything to make your wedding experience unique - superb cuisine, magnificent settings, meticulous and personalised service. The individuality of each couple is reflected in the smallest and most important details. Hotel Verta is licensed for civil wedding and civil partnership ceremonies with a dedicated Wedding Co-ordinator to help you organise the finer details of your special day. ... more   less 
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