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“Simple yet expensive, but excellent indian food” 2 of 5 bubbles
Review of Boston Manor Hotel

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Boston Manor Hotel
Ranked #733 of 1,089 Hotels in London
Tønsberg, Vestfold, Norway
Level Contributor
149 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
“Simple yet expensive, but excellent indian food”
2 of 5 bubbles Reviewed 5 May 2014

Booked this hotel trough hotels.com on quite short notice looking for a hotel near London for under £100 per night for our family with two children 7 and 5 years. It is situated a 10 min walk from a Picadilly Line tube station on the way to Heathrow Airport. The receptionist was very helpful and kind. The beds were hard and quite uncomfortable, but with clean linen. The family room was on the south side with window to a trafficated road, with no ventilation but for opening a window. The bathroom was clean, but provided only soaps, no shampoo (which I could borrow later from the reception though). It must have been months since the carpet in the hotel was vacuum cleaned. A surprise was very good Indian food in the restaurant. The included English breakfast was good, but the eating room was crowded with workers from outside probably buying a cheap breakfast, so you are not guaranteed to be seated immediately. In the evening there were some beer drinking in the lobby, obviously locals drinking cheap beer, but they were polite and not noisy. Next time we will find another hotel.

  • Stayed May 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Ulf Wike L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rajsondh, Guest Relations Manager at Boston Manor Hotel, responded to this review, 6 May 2014
Dear Guest,
Thank you for your detailed review, pointing out the positive and negative aspects of your stay at Boston Manor Hotel.
We’re glad you noted the friendly personal service, which goes with the culture of a long-established family-run business. As others have commented, the standard of catering is better than you might expect for our prices, and local families often like to take advantage of this. We’re sorry if you had to wait for a table at breakfast; this is quite a rare occurrence.
Your room and ensuite appear to have met the basic standard of amenity and hygiene, except for your claim about the carpet. That is rather hard to accept, since all rooms are vacuumed daily, and only the most inaccessible corners in the smaller rooms are sometimes left for a day or two.
Finally, we don’t know what you mean by ‘expensive’. We claim to provide the standards of much more expensive hotels, and can show you many appreciative letters from our customers that confirm this.
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283 reviews from our community

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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
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Manchester, United Kingdom
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed 22 April 2014

recently booked 2 rooms at the boston manor hotel 1 of the rooms was ok and clean but the 2nd smelt musty and the room looked a little tired.rest of the hotel seemed clean but does need an update.we had breakfast in the price which was ok but very basic.the area was very nice and easy to get into london by train.we probaly wouldnt stay here again.

  • Stayed March 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank andrea j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rajsondh, Guest Relations Manager at Boston Manor Hotel, responded to this review, 23 April 2014
Dear Guest,
Thank you for your review, pointing out what you felt were the good and bad points of the hotel.
You mention that one of the rooms looked ‘tired’, and that the hotel needed an update. We do acknowledge that some of the furnishings are ageing, and that a somewhat musty odour may be inevitable in some places, although we do attend carefully to hygiene, with rigorous daily inspections. Also, you might agree that those conditions do not actually inhibit a comfortable stay. But we are steadily replacing those furnishings, as part of the ‘update’ you recommend, which has been in active progress for some months.
We’re sorry if you felt the breakfast was basic. Many guests regard the cooked English breakfast as a special treat, not normally available in our price-range, as confirmed in many appreciative letters. But in case you do decide to stay here again, our dining-room staff are always ready to listen to your requests, and may be willing to provide bigger helpings on demand.
Finally, we’re glad you noticed the pleasant and peaceful surroundings in Hanwell, as well as the convenient access to central London.
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Birmingham, United Kingdom
1 review
4 of 5 bubbles Reviewed 19 April 2014

Had to find somewhere cheap to stay for a conference in Chancery Lane. I selected your hotel purely on price, and was prepared for something pretty basic. I must say, I was pleasantly surprised by what I found. Friendly service from the moment I walked in. A clean, comfortable room with ensuite facilities and wi-fi access. And a great cooked breakfast to start the day.
Hanwell was a part of London I’d never heard of before, and it felt almost rural at the back of the hotel - really refreshing. Also, the nearby Piccadilly Line took me to Holborn in one hop, f ar quicker than expected. Only one regret - our conference went on into the evening, and I never got a chance to try your Nepalese cuisine. Next time, maybe!

  • Stayed April 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tim E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rajsondh, Guest Relations Manager at Boston Manor Hotel, responded to this review, 25 April 2014
Dear Guest,
Satisfied customers are usually the ones less likely to write reviews on this site, and we tend to get bombarded with negative reports, often over small issues, but many of them (for some reason) fabricated.
So it is most welcome to hear from a new guest who genuinely appreciated his stay, and confirmed our principal claim - that we provide the standards of much more expensive hotels.
We know how much difference personal service makes to the enjoyment of a hotel experience, and as a family-run business, we’re in a good position to offer this. It’s also satisfying to see that our major refurbishment programme is showing up in more comments about the improved accommodation and facilities.
Finally, it is cheering to hear that you may be thinking of a ‘next time’, and we look forward to the opportunity of welcoming you once again at Boston Manor Hotel.
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Manchester, United Kingdom
Level Contributor
60 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 bubbles Reviewed 17 April 2014 via mobile

The rooms were dirty and the whole hotel smelt because of the drains. The price of the rooms were too high for what you got. However the montys restaurant was fantastic the food was great and very good value for money

Stayed April 2014, travelled on business
Helpful?
Thank autumn811
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rajsondh, Guest Relations Manager at Boston Manor Hotel, responded to this review, 18 April 2014
Dear Guest,
Thank you for your enthusiastic report on our restaurant, which is regarded as a unique bonus in a hotel of our price-range.
However, we must dispute your claim that the rooms are bad value for money. We get regular letters of appreciation, confirming our claim that we provide the standards of much more expensive hotels, and it is simply not realistic to expect any lower rates for this standard of amenity and service.
We do occasionally get complaints about dirty rooms. On investigation, these usually refer to ageing furnishings, rather than actual lack of hygiene. All rooms are thoroughly cleaned and inspected before each stay, and some of the claims about stained bedding, dust and debris have been shown to be unsupported. Equally your complaint about the drains is one we have heard before, and this too is simply impossible. Our relations with the Environmental Health service are particularly good, and the drains have always been found to be in perfect running order.
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Cardiff
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed 8 March 2014 via mobile

For the money this hotel is ok, no more. Room clean and ensuite looked new, but anyone taller than me (5'7) would have to sit on the loo sideways. Room was very small for a double. The curtains were too short and allowed light in from the adjacent corridor. Breakfast was basic. Do not expect very much from this hotel because you are not paying much for it. Would love to have seen at least one member of staff smile, its free and makes one hell of a difference to ones overall impression of a hotel.

Stayed March 2014, travelled solo
Helpful?
Thank Rodmat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rajsondh, Guest Relations Manager at Boston Manor Hotel, responded to this review, 12 March 2014
Dear Guest,
We’re sorry that you found your bathroom accommodation to be rather limited. Some rooms do have bigger bathrooms, but at the cheaper end, we have found that our guests would prefer most of the space to be used as a bedroom.
Also we regret that your curtains did not keep out the light; those are due to be replaced soon, as part of our ongoing refurbishment schedule.
Your other two complaints did surprise us a bit. The cooked English breakfast is one of the things people often write to thank us about. I’m not sure what you meant by ‘basic’, but it is hard to think what was missing. If you had felt that the quantities were too small, I’m sure the waiter would have brought you a bigger helping.
Finally, you say you couldn’t get a smile from the staff. That really must be the first time we’ve heard that complaint. This is a family-run business, and employees are trained to provide an enthusiastic personal service. We can only think that you caught them on a bad day, but again, our apologies if they failed to set up a welcoming atmosphere.
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Durham, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 3 March 2014

We stayed one night at the hotel as traveled down to go to Wembley, room was ok however our double bed was two singles pushed together.
Seemed clean enough however a few grubby marks on the walls.
The shower had no power at all so no good trying to rinse shampoo out of hair if your a female or have long hair, also the bathroom was very smelly which was coming from the drains.
The toilet seat had a bolt missing so nearly fell off the toilet.
We were not expecting luxury due to price but we would not stay here again.

  • Stayed March 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Pinkflamingo22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rajsondh, Guest Relations Manager at Boston Manor Hotel, responded to this review, 4 March 2014
Dear Guest,
Thank you for selecting Boston Manor Hotel for your Wembley stopover, and for acknowledging that we give good value for money.
We can’t quite see why you had a problem with the two single beds combined as a double; the modular system is increasingly popular in smaller hotel-rooms. And, as you say, you were not expecting luxury.
If there was a bolt missing from the toilet-seat, then we can only apologise; it must have been caused by the previous guest, and we may have missed it on our normally rigorous inspections.
Your problem with the showers we suspect was a case of low pressure in the water-supply to the hotel, which is beyond our control.However we are as i type taking measures to eliminate this issue.
As for the smell from the drains, this is the first time we’ve heard of this problem, and we thank you for bringing it to our attention. The drains are routinely kept in good order, and we liaise closely with the Environmental Health Department.
‘Get what you pay for’ seems to us a good enough overall testimonial.
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northeastlad
Level Contributor
73 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed 2 March 2014

no frills and basic but inexpensive and good value. Needs a lick of paint here and there and some of the furniture is a bit old but to be fair you get what you pay for. The location is average but ideal for events at Wembley. The tube is a 10/12 mins walk away. The rooms have clean bedding and the beds are comfortable.The breakfast is like you would get at Asda. The price is spot on for a no frills hotel. I certainly wouldnt recommend it if you want a romantic trip to London with your wife (or someone elses!!) but go to central London and pay considerably more if thats what you want. Staff are friendly. Dining area doubles up as an Indian Restaurant on an evening ( its an Indian business) this is a good eating house and 40% discount for residents. Only issue was the shower. No pressure on the water and either scorching or freezing. Thought it might just have been or room but spoke to a couple of other groups down for the footy and they said their rooms were the same

  • Stayed March 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank 2094
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rajsondh, Guest Relations Manager at Boston Manor Hotel, responded to this review, 4 March 2014
Dear Guest,
Thank you for your generally favourable review of our hotel. Your phrase ‘what it says on the tin’ is very appropriate in our price-range, and at least one other guest has used it in earlier reviews.
We acknowledge that some of the furniture is ageing, but those items are being steadily replaced as part of our refurbishment programme, including full repainting. As for your problem with the shower-control, we must certainly apologise for any inconvenience on the part of you and your friends. Where this problem has cropped-up in the past, it is normally due to damage by the previous guest. But we will make a point of checking the equipment with special care in the future.
Meanwhile we are especially glad that you have noted the friendly service, the good food and also the convenient access to Wembley. In fact, we are building up a steady clientele who identify us as the ideal stopover for events at the stadium.
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Additional Information about Boston Manor Hotel

Property: Boston Manor Hotel
Address: 146-152 Boston Road | Hanwell, Ealing, London W7 2HJ, England
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #733 of 1,089 Hotels in London
Price Range (Based on Average Rates): £
Hotel Class:3 star — Boston Manor Hotel 3*
Number of rooms: 26
Official Description (provided by the hotel):
The Boston Manor Hotel London-Ealing established in 1987 is located Boston Road Hanwell, perfectly located for Ealing Broadway (2 miles) and Heathrow Airport (8 miles), and within easy access to Central London by car or public transport.Being a friendly family run business we pride ourselves on the personal touch, and by understanding the needs of our customers we endeavour to make your stay an enjoyable and relaxing one. We continually strive to give the best in care and attention to each customer. Our rates include a complimentary breakfast and we also offer free parking and Wifi for our hotel residents. ... more   less 
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Also Known As:
Boston Manor London

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