had booked this hotel for a 3 night stay for my first time in london. firstly the hotel states that it is close to Ealing but actually it is around 5 miles away from Ealing which adds to expense and travel. we had a triple room which i can only describe as FILTHY. the walls and doors were covered in dirt and black marks and the funishings layered with dust. the gentlemen cleaning other rooms have all the dirty towels lying up the stairs and down the halls. the bathroom in the triple room was no bigger that a portaloo.the one night we did stay was a restless one as there is so much noise that it was very difficult to sleep. after a night of no sleep we made our mind up to move hotels. we were informed at reception that there was no manager on so we could not discuss our issues. the gentleman attempted to justify our experience by asking had we not read the reviews for the hotel before we came. i have since contacted management to seek a refund as they take payment on check in and he was of no help at all. after a lengthy conversation trying to explain why we were so unhappy and attempting to discuss a refund for the two nights, he hung up the phone on me. the management have been absolutely useless and are by no means customer orintated. i will be taking this matter further to seek a refund for the two nights which i did not use. to avoid your trip being ruined i would AVOID this hotel at all costs.
- Official Description (provided by the hotel):
- The Boston Manor Hotel London-Ealing established in 1987 is located Boston Road Hanwell, perfectly located for Ealing Broadway (2 miles) and Heathrow Airport (8 miles), and within easy access to Central London by car or public transport.Being a friendly family run business we pride ourselves on the personal touch, and by understanding the needs of our customers we endeavour to make your stay an enjoyable and relaxing one. We continually strive to give the best in care and attention to each customer. Our rates include a complimentary breakfast and we also offer free parking and Wifi for our hotel residents. ... more less
- Reservation Options:
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- Also Known As:
- Boston Manor London