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“Better than the usual in London”

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Novotel London Waterloo
Ranked #323 of 1,068 Hotels in London
Certificate of Excellence
Belfast, United Kingdom
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Better than the usual in London”
Reviewed 9 January 2012

Having stayed in many London hotels that felt very poor value for money, this was much better. A very good experience compared to what I had become used to. Great to have access to gym and sauna. All very clean and tidy while many London hotels seems worn out.

  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Malcolm J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelWaterloo, Manager at Novotel London Waterloo, responded to this review, 10 January 2012
Thank you for posting your views here. I am really glad to note that you enjoyed your stay with us.

We hope to welcome you back again in the future.

Kind regards

Sheila Mitchell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (191)
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English first
Southampton, United Kingdom
Level 4 Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 8 January 2012

Spent the night of 7th Jan 2012 in this hotel. It's 10 mins walk from Westminster and we were able to park our car under the hotel with ease. It has recently been upgraded and the hotel was beautifully clean and modern, the food superb. Staff were very professional and I would highly recommend this hotel for anyone making a visit to London to see the sights. Taxis can easily run you across to theatreland and the hotel arrange this with their excellent contacts. We will definitely stay there again, it's an absolute find, a real gem. We also got great value for money by booking with Laterooms.com. You will not be dissapointed with this hotel.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wycombe6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelWaterloo, Manager at Novotel London Waterloo, responded to this review, 10 January 2012
It is a pleasure to read your lovely review of Novotel London Waterloo - thank you for taking the time to share your comments.

We hope to welcome you back again soon!

Kind regards

Sheila Mitchell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta
Level 4 Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 7 January 2012

We spent New Years weekend here. It was so nice to just walk to the bridge to see the fireworks. Central London is walking distance from here, and the hop-on-hop-off buses stop just around the corner. The hotel even sells tickets for those buses, which is convenient.

We took a taxi to and from Heathrow, and it was 71 GBP each way.

The restaurant's food is pretty decent. One morning they had over-medium eggs, which were great, but only that one time. My friends thought the coffee was too strong and had tea instead. I liked it though.

The room is like a slick and modern Microtel. We were in a triple, which means the couch is pulled out into a bed. It was surprisingly comfy. There is no free wifi. They offer a broadband package for 20 pounds per day, and it isn't wireless. And something called "Orange" which offers wifi for as little as a pound and a half is there, but i don't know the details. The lobby has 2 computers that let you have up to 2 sessions of 20 minutes each of internet. Good luck getting on one, because children are always on them. The hotel lets kids under 16 stay and eat free, so there are lots of kids there.

  • Stayed December 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MoAutry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelWaterloo, Manager at Novotel London Waterloo, responded to this review, 9 January 2012
Thank you for your great review of our hotel. I am delighted to see that you enjoyed your stay here - the location is indeed particularly good to catch the New Years celebrations!

We hope to welcome you back again in the future.

Kind regards

Sheila Mitchell
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lincoln, Nebraska
Level 4 Contributor
31 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 6 January 2012

The lobby staff/bar staff were very accommodating and friendly. Great location! The breakfast is a little pricey. We appreciated the free 20 minute internet service that was available in the lobby. Beautiful clean hotel. We would stay here again, next time we visit London!

Room Tip: Best location in London...quiet in the evening and yet close to Westminister Abbey/Big Ben and not f...
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  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Julie131
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelWaterloo, Manager at Novotel London Waterloo, responded to this review, 9 January 2012
Thank you so much for taking the time to share your experience of Novotel London Waterloo.

I am very pleased to learn that you had such an enjoyable stay here, and we look forward to seeing you again soon!

Kind regards

Sheila Mitchell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paris, France
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 January 2012

we stayed at the novotel waterloo from 1 - 5 january 2012. we thought everything great value for money, particularly the location and the view we had from our room on the 5th floor which, quite frankly, only a millionaire could buy. the breakfast was delicious, the staff are totally charming and helpful, the room was extremely clean, only problem was lack of milk and sugar for our early english cup of tea. we will definitely come again.

Room Tip: if, like us, you like the main road experience, ask for a room on lambeth road on a high floor and...
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  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank angela g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelWaterloo, Manager at Novotel London Waterloo, responded to this review, 9 January 2012
Thank you for your lovely review of your stay here. Some of our rooms do have great views - I am glad to see you were able to benefit from this.

It is a pleasure to read that you enjoyed your stay with us. We look forward to seeing you again soon!

Kind regards

Sheila Mitchell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Budapest, Hungary
Level 4 Contributor
30 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 5 January 2012

I stayed in this Novotel for 3 nights and was very pleased with the room size and comfort, pleasant staff, cleanliness of the place, all necessary items (haidryer, ironing set, toiletries set etc.) readily available in the room. Check in and check out went smooth an fast. Breakfast buffet has lots of fresh and cooked options plus the separate counter for traditional English breakfast. They have even special tables for solo travelelrs with TV screens with BBC mornign news on and headphones attached, not only newspapers.
It is located right next to the Lambeth bridge on the east side. Very convenient if you want to see the parliament and the London eye - 15 minutes of pleasant walk along the Thames. The closest tube station is Lambeth North (15 minutes of not so pleasant walk).

Bottom line: highly recommend when you are on a budget but want quality.

  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MashaTrofimoff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelWaterloo, Manager at Novotel London Waterloo, responded to this review, 6 January 2012
Thank you for taking the time to share your positive experience here.

I am so pleased to see that you really enjoyed your stay, and hope we have the opportunity to welcome you back to Novotel London Waterloo again in the near future.

Kind regards

Sheila Mitchell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth
Level 5 Contributor
79 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 4 January 2012

Stayed here with friends mid December 2011. Had probelms with guest next door smoking in their room, we had an adjoining door we didn't ask for and their fumes crept into our room. We got moved but I had to complain to both housekeeping and reception and then ask to be moved to get them to react. Bedroom wasn't made up properly and there was a lack of milk (one portion carton) for the tea and coffee. Breakfast was okay but nothing special, cheapest of products and not worth the price.

Room Tip: Unless you want an adjoining door you should ask for a room without one, save getting to know what y...
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  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CameronsPerth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelWaterloo, Manager at Novotel London Waterloo, responded to this review, 9 January 2012
Thank you for your review of our hotel. I am sorry to hear that your stay with us fell below your expectations.

I understand you have been in contact with our Rooms Division Manager directly regarding your stay. I am pleased to learn that you will be returning to stay with us again.

I hope your return visit to Novotel London Waterloo will be a more relaxing experience.

Kind regards

Sheila Mitchell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel London Waterloo

Property: Novotel London Waterloo
Address: 113 Lambeth Road, London SE1 7LS, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#219 Family Hotel in London
#235 Luxury Hotel in London
#318 Romantic Hotel in London
#327 Business Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Novotel London Waterloo 4*
Number of rooms: 187
Official Description (provided by the hotel):
Just one step away from the River Thames, Big Ben, the Houses of Parliament and minutes away from the London Eye. Enjoy a fantastic stay in our spacious air-conditioned bedrooms, with an exceptionally comfortable Queen size bed, en-suite facilities, LCD TV, large desk and a laptop size safe. Some rooms offer amazing views of the London skyline. Be tempted by our varied buffet breakfast and our tasty international cuisine served in our Elements Restaurant. Sit back and relax with a cocktail in our Elements Bar. Up to 2 children (under 16 years) can stay free (with breakfast) when sharing a room with adults. Access to kid’s play corner, an Xbox console, Vauxhall City Farm and other family friendly activities mins away. Unwind in our In Balance Fitness and Wellbeing centre, complementary for our guests. Convenient links to the heart of the city within walking distance to underground stations, bus stops and city rental bikes. On site paying car park. ... more   less 
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Also Known As:
Novotel London Waterloo Hotel London
Accor London Waterloo
London Novotel Waterloo

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