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“Family Weekend/Wedding Anniversary/50th Birthday”

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Novotel London Waterloo
Ranked #324 of 1,069 Hotels in London
Certificate of Excellence
Swansea, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Family Weekend/Wedding Anniversary/50th Birthday”
Reviewed 16 January 2012

I had booked the hotel a couple of weeks ago for a three night break for myself,wife son,daugher and their partners and my three year old grandaughter. We checked in 12/1/2012 Thursday eveniing and Isabelle at the front desk was very helpful and polite. I had asked for our three rooms to be close together on the same floor and if possible overlooking the Thames. We were allocated rooms 408-406-404. The rooms were very clean and suited all of our needs, rooms 408 and 406 were adjoining and our three year old grandaughter thought this was great fun. As requested the rooms had views of big ben,london eye,and st. pauls absolutely fantastic, particularly at night when lit up. The hotel location was superb only one minute from the Thames and five minutes from Westminster. Breakfast was fresh,plentiful and the service excellent. All of us are looking forward to our next stay at this superb hotel.

Room Tip: 4th floor was excellent.
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  • Stayed January 2012, travelled with family
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Helpful?
Thank david o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelWaterloo, General Manager at Novotel London Waterloo, responded to this review, 27 January 2012
Thank you for taking the time to share your Novotel experience on trip advisor. It is a pleasure to hear that our team members were able to make your stay memorable and especially when one of the members is positively mentioned. The rooms you stayed in do indeed offer a great view of some of the most famous landmarks in London. Please inform our team of your requests when booking the room or upon arrival to the hotel so we can take these into account when allocating the room. Your compliments with regards to the breakfast have been shared with our kitchen team.

Kind regards,

Sheila Mitchell
General Manager
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Traveller tips help you choose the right room.   Room tips (193)
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A TripAdvisor Member
Reviewed 16 January 2012

We often stay here, a great hotel good location and friendly helpful staff. Food is excellent and parking is good value for London. We were amazed at how busy the hotel was over the festive season, and how the staff were always very helpful and cheerful.

  • Stayed December 2011, travelled as a couple
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Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelWaterloo, General Manager at Novotel London Waterloo, responded to this review, 27 January 2012
Thank you for writing such a positive review about your stay with us over Christmas. I am glad to hear that we were able to make this festive season a special occasion. Your comments about the staff have been shared with the entire team. Hopefully we will be able to welcome you back to our hotel again soon.

Kind regards,

Sheila Mitchell
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, Australia
Level 3 Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 January 2012

My best mate and I stayed here for 1 night on a girls night out in London (and what fun we had). Staff were helpful and very friendly, location was ok-ish bit of a walk to the tube stations (Lambeth North was the nearest bout 15mins walk) but taxis were always outside. The room was clean and tidy, the view was a bit disappointing mind, but we werent there to sit in our room and stare out the window all day! The hotel in general was spick and span, funky modern decor and furniture. Cant remember much about the breakfast, had a terrible hangover, but from what I did see, it was plentyful and loads to choose from.

  • Stayed January 2012, travelled with friends
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Helpful?
1 Thank Daisy0007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelWaterloo, Manager at Novotel London Waterloo, responded to this review, 14 January 2012
Thank you for your review. I am pleased we were able to be a part of your enjoyable short stay in London.

We hope to welcome you back to Novotel London Waterloo again soon.

Kind regards

Sheila Mitchell
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bath, United Kingdom
Level 3 Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 11 January 2012

I stayed at the hotel with my husband and parents for my sister's funeral. The staff were aware of the reason for our stay and were incredibly kind and caring. There kindness made the stay more bearable and it was amazing to find this at a large chain hotel.
The food in the restaurant was very good and we ate there every night of our stay, There are no other restaurants nearby, but the excellent food and service meant this was not an issue for us.

  • Stayed January 2012, travelled with family
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Helpful?
Thank Sarah W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelWaterloo, Manager at Novotel London Waterloo, responded to this review, 13 January 2012
Thank you for taking the time to share your experience here. I am really pleased to learn that our staff were able to be of assistance to you during a difficult time. I am sure they will be greatly encouraged by your comments, and I thank you for all your feedback.

We hope to see you again here for a more relaxing stay in the future.

Kind regards

Sheila Mitchell
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jersey, United Kingdom
1 review
Reviewed 9 January 2012

Stayed here for the New Year celebrations and were happy with location for getting to where we needed.
The hotel is modern, clean and comfortable.
London was buzzing and we had a ball.
Don't forget to buy tickets before you get on the buses they won't let you pay, and the hotel sells tickets for the tour bus.
Internet is available at reception.
Although we only stayed for a couple of days it felt like a real break.
Impressed with the Hotel company and would use the same again.

  • Stayed January 2012, travelled as a couple
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Helpful?
Thank louise s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelWaterloo, Manager at Novotel London Waterloo, responded to this review, 10 January 2012
Thank you for your comments - am so pleased to see that you enjoyed a relaxing stay with us.

We hope to welcome you back here again in the near future.

Kind regards

Sheila Mitchell
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belfast, United Kingdom
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 January 2012

Having stayed in many London hotels that felt very poor value for money, this was much better. A very good experience compared to what I had become used to. Great to have access to gym and sauna. All very clean and tidy while many London hotels seems worn out.

  • Stayed January 2012, travelled on business
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Helpful?
1 Thank Malcolm J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelWaterloo, Manager at Novotel London Waterloo, responded to this review, 10 January 2012
Thank you for posting your views here. I am really glad to note that you enjoyed your stay with us.

We hope to welcome you back again in the future.

Kind regards

Sheila Mitchell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel London Waterloo

Property: Novotel London Waterloo
Address: 113 Lambeth Road, London SE1 7LS, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#219 Family Hotel in London
#232 Luxury Hotel in London
#318 Romantic Hotel in London
#327 Business Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Novotel London Waterloo 4*
Number of rooms: 187
Official Description (provided by the hotel):
Just one step away from the River Thames, Big Ben, the Houses of Parliament and minutes away from the London Eye. Enjoy a fantastic stay in our spacious air-conditioned bedrooms, with an exceptionally comfortable Queen size bed, en-suite facilities, LCD TV, large desk and a laptop size safe. Some rooms offer amazing views of the London skyline. Be tempted by our varied buffet breakfast and our tasty international cuisine served in our Elements Restaurant. Sit back and relax with a cocktail in our Elements Bar. Up to 2 children (under 16 years) can stay free (with breakfast) when sharing a room with adults. Access to kid’s play corner, an Xbox console, Vauxhall City Farm and other family friendly activities mins away. Unwind in our In Balance Fitness and Wellbeing centre, complementary for our guests. Convenient links to the heart of the city within walking distance to underground stations, bus stops and city rental bikes. On site paying car park. ... more   less 
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Also Known As:
Novotel London Waterloo Hotel London
Accor London Waterloo
London Novotel Waterloo

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