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“Not enough concern”

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Novotel London Waterloo
Ranked #321 of 1,078 Hotels in London
Certificate of Excellence
Reviewed 2 June 2014

  • Stayed: May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Yolanda T
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
bernard p, General Manager at Novotel London Waterloo, responded to this reviewResponded 16 June 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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754 - 760 of 3,055 reviews

Reviewed 1 June 2014

First of all, I would like to express my thanks to all the staff especially Pierre, one of the hotel receptionists, he's is the perfect example of a friendly helpful receptionist. As for the hotel, it's a very good hotel. The location is really good. The nearest tube station is the Lambeth north station which is around 10 minutes walk. The Bakerloo tube line operates at this station where most of the interesting places are covered with no need to changing to other lines. Also, you could just cross the river which is just five minutes away and enjoy a nice walk along the river where you can go to the London eye or the sea life aquarium or cross the bridge for the all the interesting places on the other side, Westminster abbey is the closest.

  • Stayed: May 2014, travelled solo
    • Value
    • Location
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    • Rooms
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Thank Rahman A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bernard p, General Manager at Novotel London Waterloo, responded to this reviewResponded 2 June 2014

Dear guest,

I thank you for your wonderful feedback!

Indeed we do our utmost to satisfy our guests and to anticipate their needs. I thank you for pointing out Pierre from our reception. He is very dedicated and he is a huge asset for the hotel.
We look forward to welcoming you and your family back in our central yet quiet hotel.

Kind regards
Bernard Panisse
General Manager

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Reviewed 31 May 2014

We only stayed one night but the staff were very welcoming. Room nice and quiet. Good location. Bed very comfy. We left clothing behind and 3 weeks later the reception manager, Marie, chased them up for us and posted them back to us. We found this a great service. Thanks,

  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Thank KerryAnnEyre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bernard p, General Manager at Novotel London Waterloo, responded to this reviewResponded 2 June 2014

Thank you for posting this positive feedback!

The whole team and I have felt very proud of that.

I thank you also for pointing out the efficiency of our Marie our Reception Manager. She is indeed a true asset to the hotel.

We look forward to many other visits of ours.

Kind regards
Bernard Panisse
General Manager

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Reviewed 31 May 2014

If you are planning a short break in London I recommend the Novotel Waterloo. It is ideally situated for sightseeing in London.Only 10 mins walk to Westminster and there are buses outside the hotel.The hotel is superb.The room and food were excellent and the staff very friendly and helpful.I would definitely stay there again.Also I recommend the London pass with travel.It is much cheaper than paying at every attraction and the buses and tube are brilliant.

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank muirfield24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bernard p, General Manager at Novotel London Waterloo, responded to this reviewResponded 2 June 2014

We are delighted to know that you had a great experience at the Novotel London Waterloo, that you enjoyed our central location,our staff service and the different amenities we offer. Our goal is to always exceed our guests’ expectation and we thank you for taking the time to share your story.

We look forward to welcoming you again soon at Novotel London Waterloo.

Kind regards
Bernard Panisse
General Manager

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Reviewed 30 May 2014

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank angeramos
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
bernard p, General Manager at Novotel London Waterloo, responded to this reviewResponded 2 June 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 30 May 2014

We stayed here for 2 nights in May. Arrived half hour before check in, but room was ready so we were allowed in straight away. Reception was quiet and receptionist was friendly, explaining hotel layout and facilities. My 12 year old son was happy to be given a pack of playing cards as a gift.
Our room was a good size for the 3 of us, with double bed and bed settee, much bigger than a 4 star in Kensington I stayed in earlier in the year. I liked the fact that the toilet was separate from the bathroom. The mini fridge in the room was useful as we could take our own drinks in and keep them cool rather than spending more on purchases from the bar. There was a good supply of toiletries in the bathroom and large towels in plentiful supply. We asked for more pillows and these were brought to us.
Breakfast was included in our package. The dining room was never crowded and there was a good selection of hot and cold items on the buffet. Breakfast was served from 6am to 10am so suitable for early risers and those who like a lie in.
We used the well being centre early morning and had the sauna, steam room and gym to ourselves both days which was great.
I liked the location of the hotel, in a fairly quiet area, but close enough to walk to most attractions. A 10 minute stroll along the south bank takes you to the London Eye and Westminster. The number 3 bus stops right outside the hotel and travels up whitehall, to trafalgar square, piccadilly circus and oxford circus, so ideal if you dont want to walk too much. across the road the 344 bus will take you out as far as Crystal palace. We took this bus to the monument to fire of London and from there it was easy to walk on to Tower of London, Tower Bridge and The Shard.
We would definitely return to Novotel if we returned to London. Having stayed at Novotel York and Novotel Barcelona previously we have always found them to be of good standard.

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Service
Thank bev1803
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bernard p, General Manager at Novotel London Waterloo, responded to this reviewResponded 2 June 2014

Dear guest,

I am very pleased to hear that you have had a fantastic stay at Novotel London Waterloo and I am even more pleased to hear that we have delivered to you high standards fo service all throughout your visit.

I thank you for pointing out the delicious breakfast you have had in our Elements restaurant as well as the very relaxing atmosphere in our well being area..

We look forward to welcoming you back soon.

Kind regards,
Bernard Panisse
General Manager

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Reviewed 30 May 2014

Booked two nights for sight seeing and a show and chose the Novotel Waterloo for price and location. Hoped that we would get a decent level of accommodation at a reasonable price. Were not disappointed.

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Pazconsulting
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bernard p, General Manager at Novotel London Waterloo, responded to this reviewResponded 2 June 2014

Dear guest,

I am truly glad to hear that you have enjoyed so much your stay with us.

We look forward to your next visits.

Kind regards,
Bernard Panisse
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel London Waterloo

Address: 113 Lambeth Road, London SE1 7LS, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#219 Family Hotel in London
#229 Luxury Hotel in London
#317 Romantic Hotel in London
#326 Business Hotel in London
Price Range: £103 - £233 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel London Waterloo 4*
Number of rooms: 187
Official Description (provided by the hotel):
Just one step away from the River Thames, Big Ben, the Houses of Parliament and minutes away from the London Eye. Enjoy a fantastic stay in our spacious air-conditioned bedrooms, with an exceptionally comfortable Queen size bed, en-suite facilities, LCD TV, large desk and a laptop size safe. Some rooms offer amazing views of the London skyline. Be tempted by our varied buffet breakfast and our tasty international cuisine served in our Elements Restaurant. Sit back and relax with a cocktail in our Elements Bar. Up to 2 children (under 16 years) can stay free (with breakfast) when sharing a room with adults. Access to kid’s play corner, an Xbox console, Vauxhall City Farm and other family friendly activities mins away. Unwind in our In Balance Fitness and Wellbeing centre, complementary for our guests. Convenient links to the heart of the city within walking distance to underground stations, bus stops and city rental bikes. On site paying car park. ... more   less 
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Also Known As:
Novotel London Waterloo Hotel London
Accor London Waterloo
London Novotel Waterloo

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