Reception staff on our arrival can best be described as 'surly' and very uninviting. We felt that we were intruding on their domain and not welcome guests. These people even went as far as to have loud arguments about whose roles was what regarding guests. One such argument happened in front of the room full of breakfast patrons.
There was an occasional exception to this sort of attitude but that was rare. Staff didn't seem to know what their roles were and there seemed to be areas of overlap causing friction.
We overheard one American Guest in the elevator commenting about the computerized voice that announced the floors " you know this is the friendliest voice I have heard in this place". This captured our thoughts as well.
The management of the breakfast facility was lax---only on one day of our 8 day stay was there any check of who was attending the included breakfast---any one off the street could have wondered in!
We wrote to the Hotels' headquarters 2 months ago with pictures but got no answer---they are obviously not interested in fixing the problems
- Official Description (provided by the hotel):
- Holiday Villa Hotel and Suites London is a 3* hotel situated in Bayswater/Hyde Park. Its superb location ensures that guests are within walking distance of Hyde Park, yet only minutes away from the shopping (Oxford Street & Westfield) and theatre districts of London's West End. The hotel offers 92 en suite bedrooms, a restaurant serving authentic 'halal' Malaysian and Western cuisine, an innovative spa and a cosy bar. Whether on business or pleasure, we promise to make your stay with us a memorable one.Queensway/Bayswater underground Stations are also very close by. ... more less
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- Also Known As:
- Holiday Villa London Hotel London
- Holiday Hotel London
- London Holiday Hotel