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“Excellent, as always” 5 of 5 bubbles
Review of The Montague on The Gardens

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The Montague on The Gardens
Ranked #10 of 1,089 Hotels in London
Certificate of Excellence
GreenLeadersGold level
dunblane
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Excellent, as always”
5 of 5 bubbles Reviewed 30 May 2012

We regularly stay at the Montague, and as always, fantastic in every way. The staff are wonderful. We stayed before and after a trip to California I mentioned to the reception that we were going for our anniversary and a family Wedding. Following our holdiay,when we returned, we were upgraded and they had placed fruit and chocolates in the room, that evening, the turn down service had decorated the room with rose petals. It was lovely.
Excellent, as always.

  • Stayed May 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank puglet9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MontagueLondon, General Manager at The Montague on The Gardens, responded to this review, 6 June 2012
Dear Guest

Thank you for taking the time to review your recent stay at The Montague on the Gardens Hotel.
I am delighted that, as a regular guest, your stays with us are always fantastic.

We are very proud of the service that we provide and it is always pleasing to read kind comments such as yours regarding our staff and the special touches we offer to ensure that our guests have a memorable stay.

I do hope that we have the pleasure of welcoming you back soon.

Yours sincerely

Dirk Crokaert
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (728)
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Columbia, South Carolina
Level Contributor
44 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 29 May 2012

We are delighted returning customers to the Montague; indeed, over the years, it has become our London "home." And we are pleased to say that she just keeps getting better! This visit we noticed a new lift and HVAC system. Also in discussion with the General Manager Dirk Crokaert, I learned that all the rooms have now been upgraded; this upgrade has been going on for some time, and early reviewers indicate staying in some of the less-than-expected rooms.
While many of the rooms are smallish, they are well-appointed, with much attention given to detail. When we travel for pleasure, we try to contain costs, so we opt for the smaller rooms; however, the staff are delighted to remove extraneous furnishings to make way. Also, they are pleased to store extra luggage during our stay.
A special thanks and cheer for Jorge and Mustafa, easily the best concierges in all of London! They are joyous and delightful while fully and completely professional; they extend their reach to assist tired travelers and whacky tourists alike.
Additional benefits: location across the street from the British Museum and its situation on a quiet (relatively) Bloomsbury street.
When we stay, we often take friends, and they, too, return.
We just love the care that the staff takes of the hotel and its guests. Indeed, on one morning, M. Crokaert himself was clearing breakfast dishes. Now THAT's service and dedication!

Room Tip: Book early for best deals. If money is no object, go for one of the Bloomsbury rooms. They are abso...
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  • Stayed May 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Whirlwind2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MontagueLondon, General Manager at The Montague on The Gardens, responded to this review, 8 June 2012
Dear Guest,

Thank you once again for sharing your complementary comments on your return visit to the Montague.

It is an absolute pleasure reading lovely comments such as yours and I am delighted that we consistently manage to exceed your expectations.

Thank you for your kind words about Jorge and Mustafa, who will be very proud to hear of your feedabck. I will ensure that their special mention is being recognised.

It is also very kind of you to recommend us to your friends, which is very much appreciated.

We look forward to welcoming you back to your London home soon!

Yours sincerely,

Dirk Crokaert
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Derbysire
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 29 May 2012

This is the 6th time we have stayed at The Montague on the Gardens,having just returned from a weekend there staying on 26 May for a theatre break with 2 other couples. We have previously stayed as a couple, with our young children and with friends. Each visit has been exceptional, from the moment you pull up outside the hotel which is on a quiet road in Bloomsbury opposite the British Museum. The hotel itself has a luxurious typically English Victorian feel to it, no modern minimalist look here, it is exceptionally clean in all areas, from the front entrance to the public toilets on the ground floor. On pulling up outside we are greeted by the extremely friendly concierge team who soon whisk our bags inside and our car away, the reception staff have always been professional, friendly and helpful. We have only ever stayed in the Master Suites at the hotel and can particularly recommend room 216 with its light and luxurious furnishings, the beds seem to stretch out forever and are amazingly comfortable, the bathrooms are fantastic with television, rain shower, dressing gowns, marble finishings and the rather cool 'lit' toilet! Canapes are delivered early evening, along with ice bucket to accompany drinks from the mini-bar, fruit bowl and a small box of home-made biscuits. After an evening out it is a delight to return to your room, where the curtains are drawn, lamps on, bed turned down with a pillow treat that varies each visit. We have eaten in the hotels restaurant and can highly recommend it for a beautiful evening meal, we have also experienced their afternoon tea which is gorgeous, various sandwiches, the best scones ever, and several cakes to finish, the tea experience is a delight with timers for each different type. We have also had afternoon tea with our two young children who were made to feel just as welcome with their own version of afternoon tea. Our last visit, one of our friends jokingly mentioned that a packet of crisps would go down a treat with the sandwiches and voila! within minutes the staff were back with a huge bowl of crisps, it is these tiny things that make staying here such an absolute pleasure.

Breakfast is a delight, with everything you can think off, the best scrambled eggs ever, and smiling, chatty friendly staff keen to make sure you have everything you wish.

The hotel itself is welcoming, comfortable and fulfills the requirements for a relaxing weekend being treated like you actually matter. The one thing that truly stands out from the crowd at the Montague on the Gardens is its staff, I cannot praise them highly enough, each and everyone of the staff members are friendly, helpful and truly seem to enjoy working to please the guests staying there. On returning from a day out they will always ask how your show was (always remembering what you were going to see), how was your meal, and after six visits they even remember our childrens names and ask how they are if they are not staying with us! On this visit a problem with a restaurant booking whilst we were out on a walking tour was soon solved with a quick phone call to the concierge Jorge, who within minutes called us back to tell us he had booked us another restaurant just round the corner from the hotel, quite amazing with little notice for a Saturday evening!

And there lies the key to the Montague on the Gardens, we return time after time for the pleasure of meeting its wonderful staff who actually care, no false smiles here, in particular Jorge the concierge with his marvellous sense of humour and ability to sort anything out, and Lucia who serves afternoon tea (and crisps) and always takes time to chat to us.

So, in summary, if you are looking for exceptional service above and beyond without the stuffiness of being a 4 star hotel, then you have to experience the Montague on the Gardens for yourselves. It is hard to express in this review just how amazing the staff are, they are a credit to the hotel, they are the main reason we return time after time and daren't stay anywhere else in London. If you do decide to stay there based on this review, please buy Jorge a Strawberry Frappucinno from Starbucks round the corner, we forgot this weekend and he deserves it!

My only wish for our visits to the Montague is to stay in the Guvnors Suite, having been shown round it, it even out-does the other rooms! One day....

Room Tip: Any master suite particularly on the second floor
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  • Stayed May 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank ILOVELAPLAND!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MontagueLondon, General Manager at The Montague on The Gardens, responded to this review, 30 May 2012
Dear Guest,

I would like to thank you for taking the time to share your very complementary feedback on your time spent at the Montague.

It is extremely rewarding to read such glowing feedback from a regular guest such as yourself praising the staff for their exceptional service that they offer each and every day. All the staff are dedicated to provide our guests with genuine hospitality and comments such as yours serve as a wonderful motivator for my team.

I was delighted to hear that both Lucia and Jorge stood out in particular and I will definitely ensure that their service is duly recognised.

It has been an absolute pleasure looking after you over the years and we look forward to many more return visits in the future.

Yours sincerely,

Dirk Crokaert
General Manager
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new york
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 28 May 2012

This is a hotel where "best available price" clients get to hitch a ride with "best available room" clients. The gracious and unflagging service is the same for everyone staying at this beautifully appointed property. The difference is the size of the room. Although the "best available price" rooms are quite tiny for two people, the staff, little touches like rain showers, and the central location make this hotel an excellent choice.

  • Stayed May 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank getwhatyoupayfor80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MontagueLondon, General Manager at The Montague on The Gardens, responded to this review, 30 May 2012
Dear Guest,

Thank you for your lovely comments following your stay with us and I am delighted to hear that you found the hospitality and service that we provide to be outstanding.

I hope that we have the pleasure in welcoming you back to the Montague very soon.

Yours sincerely,

Dirk Crokaert
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sharjah, United Arab Emirates
1 review
5 of 5 bubbles Reviewed 28 May 2012

I received excellent hospitality and service in both times that I have stayed in the hotel this year. All staff: The front desk, the concierge team, the restaurant team, and the housekeeping team were generously welcoming, friendly and very helpful in every way. My room was clean and very well taken care of. I liked very much the personalization of the services in the hotel's system as a whole, and in particular: the telephone system; employees address the guests with their names when they answer the phone, which takes away the feeling of being a stranger and assures him/her that their requests are looked after very well. The Restaurant’s Breakfast Team in particular deserves a lot of praise for their wonderful service. Overall, everything is excellent and makes The Montague my first choice to stay with in London.

  • Stayed May 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SAB-UAE-2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MontagueLondon, General Manager at The Montague on The Gardens, responded to this review, 30 May 2012
Dear Guest,

Thank you for your great feedback on your recent stay at the Montague on the Gardens.

I was thrilled to hear that as a return guest you found the service and hospitality that we provide to be consistently excellent.

Thank you for your praising comments about the restaurant breakfast team in particular, which I will certainly share with them and ensure that their service is duly recognised.

I am delighted that the Montague is your first choice in London and we look forward to welcoming you back on your return visit.

Yours sincerely,

Dirk Crokaert
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belo Horizonte- Brazil
Level Contributor
224 reviews
133 hotel reviews
common_n_hotel_reviews_1bd8 274 helpful votes
3 of 5 bubbles Reviewed 26 May 2012

Location is excellent. beside British Museum and close to bars ,good restaurants ,and Soho.I booked a superior double room and don´t complain about room size like many reviews.
And room was confortable. quiet, cozy.
Helpful staff.
Very expensive breakfast and not so special.Restaurant expensive and with mediocre food and poor selection of food.I was seated in lounge and they offered tea.I thought it was free, but on check-out the bill: 3 pounds por a cup of tea.On check-out also they charged one pound a day for charity.!!!!
It´s nice to make charity, but with hotel money, not with guests money.!!!!
For what offers all hotel is very expensive , so value for money is poor.
Hotel is cozy,nice, with friendly staff, but very priced.
If you stay there think before accept tea.

Room Tip: Choose a superior double room ,for no complains about room size.
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  • Stayed May 2012, travelled solo
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank FRANCISCO7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MontagueLondon, General Manager at The Montague on The Gardens, responded to this review, 28 May 2012
Dear Guest,

Thank you for taking the time to share your comments regarding your recent stay at the Montague on the Gardens Hotel.

I was very sorry to read that your experience with us was not entirely satisfactory and I would like to thank you for highlighting your specific concerns.

I was very concerned to read that you found our menu to be limited and of mediocre quality. We provide a choice of menus and seasonal specials to cater for different preferences. All our dishes are made with the freshest seasonal produce prepared on site and I can only apologise if our offering was not to your personal taste.

I have noted your comment about the prices of our breakfast. We conduct regular price surveys against our competitors of the same category and try to keep our prices and offering in line with them.

We do offer our guests a complimentary tea or coffee upon arrival. If this was not the case, please accept my sincerest apologies. I shall certainly communicate this with my Front Office team in order to avoid a similar misunderstanding in future.

As a company we believe that it is important that we give something back to the community and demonstrate that caring is not simply about the hospitality offered to our guests.
With this in mind a decision was made some years ago to work with two specific charities, namely the Great Ormond Street Hospital Tick Tock Club and the Starlight Children's Foundation and we ask guests to assist with the building of new facilities at Great Ormond Street Hospital and the granting of wishes to seriously and terminally ill children through a donation of £1 per stay that is added to our bills. Red Carnation Hotels matches pound for pound every donation received from our guests and the monies are divided equally between the two charities.
We respect that our guests may wish to support other charitable organisations and as stated in our literature and advise on check-out, we will remove the charge should that be the case. We have managed the donation process in this way for many years now and as a company we have raised over £400,000 for the charities concerned.

Whilst I am disappointed that we did not manage to exceed your expectations I was glad to hear that you found the staff to be helpful and friendly and I do hope that we have the opportunity of welcoming you back in the future.

Yours sincerely,

Dirk Crokaert
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 26 May 2012

Recently visited The Montague and the welcome was exceptional! Upon our arrival we were looked after and treated like royalty. Our room was ready early and we were even offered an upgrade. The room was furnished to a very high standard and the hotel itself is a perfect example of a Boutique hotel. Our room overlooked the tranquile gardens and was so peacful.

We didn't have dinner at the hotel but instead relaxed in the bar had a bottle of wine and took in the atmosphere. I am a Londoner and didn't even realise that such hotels exist - a little gem.

  • Stayed May 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Nathan J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MontagueLondon, General Manager at The Montague on The Gardens, responded to this review, 28 May 2012
Dear Guest,

Thank you for your lovely feedback on your recent stay with us.

I was thrilled to hear that you experienced an exceptional welcome and that we had the opportunity to upgrade your room category on this occasion.

It was a pleasure looking after you and we look forward to welcoming you back very soon.

Yours sincerely,

Dirk Crokaert
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Montague on The Gardens

Property: The Montague on The Gardens
Address: 15 Montague Street, Bloomsbury, London WC1B 5BJ, England
Phone Number:
Region: United Kingdom > England > London > Bloomsbury
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#3 Family Hotel in London
#4 Green Hotel in London
#7 Business Hotel in London
#9 Romantic Hotel in London
#10 Luxury Hotel in London
Price Range (Based on Average Rates): £££
Hotel Class:4 star — The Montague on The Gardens 4*
Number of rooms: 99
Reservation Options:
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Also Known As:
The Montague On The Gardens Hotel London
The Montague On Gardens
Montague On The Gardens London
Montague Gardens

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