I stayed at the Montague for a week in November and liked it very much. It's the rare hotel that lives up to its high reviews. I had actually stayed here for a week 15 years ago, and had very fond (if hazy) memories of this hotel from that time. The hotel was just as lovely, clean, convenient, and helpful as I remembered, which is really saying something. I get the feeling it will continue to have stellar services in 15 more years as well.
I stayed in a single room, and even though single rooms are naturally very small in any hotel, I was actually pleasantly surprised with the space and thoughtful setup. The only thing I might suggest are hooks on the wall for coats or bags, as table and chair space was limited.
Breakfast was very good. The dining room managers and servers were pleasant, friendly, and capable. They had my name down by the second morning, and always greeted me even if I wasn't in the dining room. Getting extra coffee or toast was no problem. I noticed they did this for all guests, recalling names and previous conversations. I was really impressed with that level of service.
One thing to note is that they do offer some complimentary morning amenities such as coffee, fruit (apples, bananas, grapes), mini muffins, and granola bars. Really quite enough for those that don't want a giant breakfast. This was not in any of the room literature or mentioned to me at check-in. The table was discreet enough that it took several mornings and an overhead conversation for me to realize I could help myself. Similarly, they seemed to have a cozy hot chocolate setup in the afternoons, but again I was unsure if this was complimentary or some type of paid deal.
Two odd thing that happened were: 1) I had set my room to Do Not Disturb around 7 PM but at 8 PM the front desk called my room and wanted to confirm that I did not want turndown service that night. It was very disruptive to my evening. You might give a verbal confirmation ahead of time if you are sleeping at odd hours. And 2) on my first day in the room they tried to deliver "complimentary welcome amenities" but left a card to call Housekeeping for them since I had set my room to Do Not Disturb while I showered. Three times I called housekeeping and referenced this card, but nothing happened, they seemed very unsure what I was talking about. But every day they would also move the card to a prominent new position on my bed or desk, as though urging me to call about it. When I asked about it at check out they said it was just free biscuits and offered a chocolate bar instead. That was fine but just strange. But those are minor quibbles.
If you are in London and want to see a lot of the British Museum like I did, you really can't pick a better hotel. It's a decadent feeling to be able to walk around the corner to (what I think is) the greatest museum in the world. I would definitely stay here again, and recommend it wholeheartedly to others.
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- Also Known As:
- The Montague On The Gardens Hotel London
- The Montague On Gardens
- Montague On The Gardens London
- Montague Gardens