We booked a twin room through superbreak & were told if we wanted to upgrade to call the hotel, so I did one time for a price £30pn for deluxe, second to confirm got the same guy £30pn to be told just mention when you check in pay when you check out, rang again got a lady & she wrote it on system stating £30pn for 2 nights deluxe room upgrade. Went to check in around 1pm to be met by lady which I mentioned the upgrade & she said yeah that's a deluxe for 2 nights, took a deposit of £150 (which is still not in the bank) she said it wouldn't come out till we check out it's only if we break/use anything, anyway after that we got agreement to sign & it said £60pn for 2 nights and I was stood there for ages explaining to her I called up 3 times & got quoted £30pn (showed her my call log to which she replied "well that isn't going to help") she seemed to be getting frustrated assuming I was lying I guess, she then wrote out another agreement & said she would try find out who spoke to me and let me know the outcome when our room is ready at 3pm. We then came back at 4pm to collect the key to be told we've given you the room for £30pn for the inconvenience we then went to our room which wasn't very big couldn't pull out chair near dressing table, was hair under the pillow, the air con didn't blow cold, stained bathroom floor & bath. There was no bathrobes, free movie or drinks voucher as stated & nothing was mentioned about breakfast so I went back downstairs to ask & they said they would have some robes brought up to us but the drinks & movie voucher is only available to deluxe rooms purchased not upgraded & she insisted I was told about breakfast which I & my partner are 100% certain we were not, sure enough as promised the housekeeper brought them (obviously used as they were stiff one looked very old the other was a flannel type) we checked our bank balance & realised £150 had been taken out & contacted out bank who told us Radisson blu had Infact taken out the money so I went back downstairs to get a clearer explanation to be told it's like a hold and would only be charged on checkout. We were sick at this point & just got ready & went out. Next morning we arrived for breakfast just after 10 & asked for some more sausages to be told they were just getting made & would be brought over, we got sick of waiting so ate what was on our plate & headed out. Sunday morning we had to check out at 11am as stated on out superbreak booking form, so we were in a rush & it was either missing breakfast or getting charged for the room so we had to miss breakfast but they kindly held our luggage till that evening, staff were helpful with directions & hotel is right near the central line. Not sure we would stay here again after all the hassle we had totally ruined the weekend.
- Official Description (provided by the hotel):
- Georgian style Hotel situated downtown in literary area of Bloomsbury. ... more less
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- Also Known As:
- Radisson London
- London Radisson
- Radisson Edwardian Kenilworth Hotel