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“ok for location and quality/cost”

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Mercure London Bloomsbury
Ranked #399 of 1,081 Hotels in London
Certificate of Excellence
Reviewed 27 February 2014

The hotel is under renovation, we look forward to visiting it again when works will be finished. The rooms are clean but a little bit old. The breakfast is good. The staff is very professional and very kind, especially the one of the night turn: we had a small problem in our bedroom when we came back late in the evening, and immediately we could change it for a better room. On the contrary, the Asian lady who was at the reception in the morning has been a little bit rude.
The best quality of this hotel is its very good location: very central and very well connected with public transports.

  • Stayed: January 2014, travelled with friends
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Thank Cristina M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GregBlack, General Manager at Mercure London Bloomsbury, responded to this reviewResponded 1 March 2014

Dear Guest,
Thank you for taking the time to tell us about your stay at the Mercure London Bloomsbury, but I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every guest and your feedback is very important to us. I would like to confirm that we are taking the appropriate measures to address your concerns and prevent future occurrence.
The hotel has been completely refurbished 4 years ago and we are in the constant process of maintining the bed rooms and public areas. We appreciate your feedback, and I hope that you will give us the opportunity to welcome you back to the Mercure London Bloomsbury and provide you with a genuine hassle-free experience.
Your Team at the Mercure Bloomsbury

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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996 - 1,002 of 2,243 reviews

Reviewed 25 February 2014

My wife and I stayed at this hotel for a long weekend break in London.
Reception staff were efficient. We were allocated Room 201 at the side and back of the building.
On entering the first impression was how small the room actually was. This must be one of the smallest rooms I have ever stayed in!! It looked brand new. Set up for a disabled person with a massive wet room/bathroom which almost matched the size of the twin bedded room. Wardrobe, very small desk/dressing table, flat screen tv, coffee/tea making facilities hidden away in the corner behind the armchair which just fitted in the space at the bottom of one of the beds. No drawer space. Very comfortable twin beds.
The bathroom as stated earlier was a wet room with a very good shower, large wc and a small vanity wash basin.
After unpacking I tried the tv which did not work. Contacted Reception who came immediately and fixed the tv by messing about with the wires and plug behind the set.
It was impossible to get hot water through the wash basin tap. One lever which increased the temp. by moving it from left to right. The problem was that the pressure of water, the small basin was unable to handle the amount of water before the handle got to the hot position!!
This was brought to the attention of Reception the next morning who offered to try and find a better room for us which we declined on the basis that we had already unpacked and didn't want the inconvenience as we only had two more nights accommodation. Nothing had been done to fix it prior to our departure. There was also a safety issue when I noticed a small plug type device which was hanging out of the wall with exposed wiring!! This was also brought to the attention of Reception staff.
The room fittings looked brand new. The room was clean.
Good location. 15/20 mins. walk from Kings Cross. 8/10 mins. walk to the British Museum.
The room was quite noisy. Although fitted with double glazed windows, directly outside the room was a bank of Air conditioning units which were working all the time.
If the issues are corrected and although the room was very small I would consider staying again in a different room obviously.

Room Tip: Ask for a larger than average room. Stay away from room 201
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  • Stayed: February 2014, travelled as a couple
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1  Thank XLU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GregBlack, General Manager at Mercure London Bloomsbury, responded to this reviewResponded 1 March 2014

Dear Guest,
Thank you for taking the time to tell us about your stay at the Mercure London Bloomsbury, but I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every guest and your feedback is very important to us. I would like to confirm that we are taking the appropriate measures to address your concerns and prevent future occurrence. We appreciate your feedback, and I hope that you will give us the opportunity to welcome you back to the Mercure London Bloomsbury and provide you with a genuine hassle-free experience.
Your Team at the Mercure Bloomsbury

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 February 2014

My Mom and I stayed here for 2 nights on 20th Feb. It was about a 15-20 minute walk from Euston Station. When we arrived we had a very warm welcome by the friendly staff. On check-in they also gave us a 'welcome drink' which we thought was great. We could choose from any wine/beers/ coffee/ soft drinks. We had to wait about 5-10 minutes for our room as it wasnt quite ready but not really a problem. Our room was very clean quite, small but the beds were so comfy had 2 great nights sleep! Nice sized bathroom with a powerful shower. We ate in the hotel on the friday night.The food was gorgeous lots to choose from on the menu.

I would recomend this hotel and will be returning again in the near future.

  • Stayed: February 2014, travelled with family
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1  Thank Sal21T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GregBlack, General Manager at Mercure London Bloomsbury, responded to this reviewResponded 1 March 2014

Dear Guest,
It was a pleasure to read your lovely reviw about your recent visit to the hotel. We are glad to hear that you enjoyed our friendly staff, the cleanliness of the rooms and found the choice and quality of our brasserie food gorgeous. We are delighted to hear that you and your mother had a comfortable stay and are already looking forward to welcome you back soon.
Your Team at the Mercure Bloomsbury

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Reviewed 24 February 2014

A slightly innocuous looking hotel, centrally situated and handy for Covent Garden, the British Museum etc. There was a smiling welcome and prompt check in with obliging staff. There seemed to be only one lift for the seven story building but we didn't suffer any delays waiting.

Our room on the 5th floor was err.... compact and the en suite even more compact but it served the purpose. It was clean and everything worked. The bar on the ground floor was sparsely furnished and the bar manager apologised for only being able to serve pre-mix cans of cocktails. A "Sex between the sheets" is not so sexy when its poured out of a can.

The dining room experience was pretty good, we were in a hurry for a theatre date and there was no time for a dessert. Drinks on the pricy side.

Many of the staff are French and they have high standards. All in all a satisfactory stay.

Room Tip: Rooms on the front might suffer from traffic noise.
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  • Stayed: February 2014, travelled as a couple
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1  Thank EmperorJustinian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GregBlack, General Manager at Mercure London Bloomsbury, responded to this reviewResponded 1 March 2014

Dear Guest,
Thank you for taking the time to review your recent stay with us. We were disappointed to hear that you were not satisfied with the size of the room. Due to the construction of the Victorian building we are situated in every room has a different size and shape which in general is highly appreciated by our guests as it brings the individual touch to every room. In our bar we want to offer a consistent quality of drinks and service. We appreciate your feed and will take your comments into concideration. We hope to welcome you back for a genuine hassle-free stay.
Your Team at the Mercure Bloomsbury

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Reviewed 24 February 2014

Stayed at the hotel with my twin daughters and their friend. Rooms were immaculate and very clean. We put out the 'Do not disturb' signs and no one tried to enter to clean whilst we were in the rooms.

A little noisy at the front but this is London and didn't stop me falling asleep or wake me in the mornings.

It was my daughters birthday and I had noted this when I booked it. The staff were brilliant, they left a card in their room and after dinner in the bar they gave them a cake with sparklers that kept relighting. All the staff were friendly and very helpful.

Would definitely come again.

Room Tip: If you are worried about the noise ask for one at the back.
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  • Stayed: February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Amanda P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GregBlack, General Manager at Mercure London Bloomsbury, responded to this reviewResponded 1 March 2014

Dear Guest,
Thank you for taking the time to leave such a lovely review about your recent stay with us. We are delighted to hear that our team was able to make your daughter's birthday an enjoyable one and appreciate your lovely comment about our staff. We certainly hope to welcome you back in the near future.
Your Team at the Mercure Bloomsbury

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Reviewed 23 February 2014 via mobile

The hotel is walking distance from Kings Cross, Covent Garden and many more areas. The hotel was very clean and staff very polite and friendly. I had a room on the 7th floor at the back so not much noise at all. Thr bed was the most comfortable bed ever!! The room size was ok but the way the tv and mirror were placed was quite strange,(on a slant due to the design of the building). I would definitely recommend this hotel.

Stayed: February 2014, travelled with friends
1  Thank kate j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GregBlack, General Manager at Mercure London Bloomsbury, responded to this reviewResponded 1 March 2014

Dear Guest,
Thank you for reviewing your recent stay with us. We are glad to hear that you liked our beds and had a comfortable sleep. We are proud to deliver a helpful and polite service to all our guests and hope to welcome you back for your next visit to London.
Your Team at the Mercure Bloomsbury

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 February 2014 via mobile

I spent 4 nights on a business trip at this hotel. The staff were amazing and delightful. I didn't have the chance to check any hotel facilities. Breakfast was very basic. The room was extremely small but clean and tidy. The location of the hotel is very close to British museum where my event was held. Proximity to underground and busses. Having a taxi stop next to the hotel is near impossible due to traffic restrictions.

Stayed: February 2014, travelled on business
Thank Kertheh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GregBlack, General Manager at Mercure London Bloomsbury, responded to this reviewResponded 25 February 2014

Dear Guest,
We appreciate that you took the time to write a review about your recent stay with us. We are delighted to hear that you could take advantage of our central London location which was close to your event location. It is a pleasure to hear that you found our staff amazing and delightful and hope to welcome you back to the hotel some time in the future.
Your Team at the Mercure Bloomsbury

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure London Bloomsbury

Address: 130-134 Southampton Row, London WC1B 5AF, England (Formerly Waverley House Hotel)
Phone Number:
Region: United Kingdom > England > London > Bloomsbury , Euston / Kings Cross /St Pancras
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#216 Business Hotel in London
#234 Romantic Hotel in London
#280 Luxury Hotel in London
Price Range: £101 - £214 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure London Bloomsbury 4*
Number of rooms: 109
Official Description (provided by the hotel):
Contemporary 4 star boutique style hotel with complimentary WiFi, air conditioning & rainfall showers. Within walking distance of many of London's top attractions British Museum, Covent Garden, Oxford Street & Theatres. In close proximity to Russell Square tube station. Euston mainline station and Kings Cross St Pancras for Eurostar are nearby. Enjoy a bite to eat or a relaxing drink in our recently refurbished restaurant and bar, followed by a stroll in London's fashionable Bloomsbury. ... more   less 
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Also Known As:
Mercure London Bloomsbury Hotel London
Waverley House Hotel London

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