Stayed on a Saturday night and had dinner booked at the Shard.
Arrived late morning on Saturday and checked in. One of our group booked 4 double rooms and explaining who had booked and that I wasn't that person did take a couple of swings!
Lunch in the Quarter bar was great, but again it took a good few goes to get the staff to understand what we wanted.
The room was great, well set out and in good keeping. The bed was very soft and nice and warm.
We were on the 4th floor. Others in our group were on the 5th floor. On the Sunday morning the 5th floor lost power for a few hours, but it was restored by 8am or so.
All in all, a great place. The staff will come and go, but it shouldn't take so much effort to check in or order a burger!
But we'll be back.
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