My teenage son and I just spent a week in London. We stayed at the London Bridge Hotel. Apart from a few minor problems (safe needed repair, sink didn't drain properly), we enjoyed our stay. The London Bridge is a very small hotel. The advantage is that the concierges are easily accessed, and they are friendly and ready to help. We did, however, have a dreadful time with our booking agent. We booked on Roomsnet.com. Roomsnet uses Jacob on Line to pay hotels, and two days into our stay, Jacob called the hotel to cancel our reservation, saying Roomsnet had never paid them.
I had to pay the hotel again myself for the rest of the stay. Fortunately, I used a credit card to pay, and the credit card company is working to resolve this issue.
If you have never been to London, and you have any amount of luggage other than a light bag, I wouldn't go by Tube to get to your hotel. The tubes can be jampacked, people are in a rush, and there is no room nor patience for much luggage. You can get the Heathrow Express train from Heathrow Airport to Paddington Station and take a taxi from there, or there is a service you can book online called Dot2.com.
Just be patient and openminded in London. It is a wonderful town, and easy to communicate with everyone, but it's not the U.S. If you order lemonaide, you will probably get Sprite. It was quite hot when we were there, and ice is not readily available everywhere as it is here. And, if you see "courgette" on a menu, they mean zucchini.
The differences make it interesting, and my son and I had a great time.
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