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“Reasonable Value London Hotel”

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Hilton London Euston
Ranked #634 of 1,077 Hotels in London
Reviewed 9 January 2014

Mix up with the booking at check-in but soon got sorted out. Impressed with the size of the room for a London hotel. It had very comfortable beds with fluffy duvets. Good traditional Hilton breakfast but even better room service evening meal with a great selection of different foods. Very convenient to Euston Station and Euston Square tube station.

Room Tip: Twin room was very spacious.
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  • Stayed: January 2014, travelled with family
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Thank Anton G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diliana D, Guest Relations Manager at Hilton London Euston, responded to this reviewResponded 14 January 2014

Dear Guest,

It was a pleasure to see that the food and sleep quality met with you expectations. We appreciate all your feedback as this helps us to monitor and maintain the level of service we offer as a Hilton Hotel.
We are indeed very close to Euston Station as well was walking distance from both Kings Cross Underground and St Pancras International for ease of travel to Europe and to the centre of London.
The team and I look forward to welcoming you back soon.

Best regards,

Guest relations

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1,229 - 1,235 of 2,237 reviews

Reviewed 7 January 2014

There was a mix-up with my booking but it was sorted out quickly and I was offered a free drink while we waited. The room was comfortable and the breakfast tasty. Less than 10 minutes from Kings X/St Pancras and just across the road from Euston, the hotel is in a great location.

  • Stayed: December 2013, travelled as a couple
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Thank PlanetLondoner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diliana D, Guest Relations Manager at Hilton London Euston, responded to this reviewResponded 8 January 2014

Dear Guest,

Thank you for taking the time to share your comments regarding your stay at the hotel. I am glad to note that our team members were able to assist you and that the breakfast quality and hotel location met with your expectations.
I hope that we can welcome you back on your next visit to London.

Kind regards
Guest relations

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Reviewed 7 January 2014

I stayed at the Hilton London Euston with my wife and two children for the New Years Eve firework celebrations in London 2013/14 - The Hotel was very clean and well run. Our room was very large with nice size temporary beds for my teenage children. Meal in the restaurant was first class as were the surroundings. Walt to central London for the fireworks only took about 30mins (buses were also available outside the hotel) Breakfast offered a vast choice of well cooked and presented food. Looking forward to staying at this hotel again.

  • Stayed: January 2014, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank Chris P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diliana D, Guest Relations Manager at Hilton London Euston, responded to this reviewResponded 8 January 2014

Dear Guest,

I am glad you had the opportunity to visit the Hilton London Euston and I thank you for writing about your stay.
The team was delighted to know that they were able to make your stay an enjoyable one. The ratings you gave for the hotel are brilliant and thank you very much.
We look forward to welcome you and your family in the very near future.

Kind regards

Guest relations

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Reviewed 6 January 2014

The family room had a very uncomfortable sofa bed for the children that doesn't correspond to the priced paid for a family room. I would have expected proper guest beds or a proper sofa bed!! The location by Euston train station is great if travelling by train, it is also walking distance from British Museum and tube .

  • Stayed: January 2014, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank ElenaLiverpool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diliana D, Guest Relations Manager at Hilton London Euston, responded to this reviewResponded 8 January 2014

Dear Guest,

Thank you for taking the time to post your comments on TripAdvisor . We appreciate your constructive feedback which certainly allows us to monitor and improve our service and facilities.
I have shared your feedback regarding the sofa bed and I can assure you that action have been taken to address the problem.
I extend my apologies and hope you will allow us the opportunity to serve you again in the near future.

Kind regards

Guest relations

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Reviewed 4 January 2014

Stayed here for one night having arrived on the sleeper from Edinburgh. I arrived at the hotel around 9am, well before the check in time and the staff were very helpful in finding me a room I could check into early. However as per usual with the Hilton hotels, they will make you pay. I had to pay an early check in fee of around £15 and the only rooms they had available meant I had to upgrade as well for another £40. So not cheap just to get in the morning before check in begins.

However the room was excellent, very clean, tidy and modern, however also quite basic. Decor was lacking, and the room although large looked like it was missing a chair or sofa in the corner as there was a lot of wasted space. Sleep quality and comfort wise though, very good.

The reason I choose the hotel was excellent transport links. The underground is very near by, only a 10 minute walk and is only 10 minutes from London Euston Train station and 15 from London St. Pancreas. I had a Eurostar to catch to Paris early the next morning and it was perfect to walk only a short distance to the station with bags.

The bar was ok, weather was great when i stayed so had a pint on the outdoor terrace in the afternoon sun. very nice and good waiter service.

I would recommend this hotel, however don't expect anything spectacular for the price. Better value if you can get a deal or advance discount.

  • Stayed: August 2013, travelled as a couple
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Thank JEHighland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diliana D, Guest Relations Manager at Hilton London Euston, responded to this reviewResponded 8 January 2014

Dear Guest,

I am very grateful for you taking the time to share your experience with us.
Most of our guests choose our hotel because of the location, indeed we are most fortunate to be located where we are as our public transport links, located on the doorstep of our hotel, will take you anywhere you wish to go in London.
I have shared your comments regarding the lack of decorations with our management team, thank you for your feedback.
It’s great to hear that you were able to enjoy the weather and took the opportunity to have a drink in our terrace.
We trust you had a great time in London and we will be able to welcome you back.

Kind regards

Guest relations

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Reviewed 3 January 2014

Can't praise this hotel enough. We stayed here as a family of four for New Year's Eve 2013 to see the fireworks and had booked almost a year in advance in a superior king deluxe family room. We were given a room on the second floor which was huge and brilliant for us as our kids were 18 and 15.We enjoyed an excellent steak dinner in the restaurant and breakfast the following day was self serve with plenty of choice and was well stocked. The staff couldn't have been more friendly or helpful. This one-off experience met all our expectations and was obviously enhanced by the hotel experience. As we had booked so far in advance we also had a reminder from the hotel a few days before. Would definitely recommend this hotel and stay here again.

Room Tip: Our room was on the second floor facing the street but we weren't disturbed by any street noise.
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  • Stayed: December 2013, travelled with family
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1  Thank Sandgrounder1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diliana D, Guest Relations Manager at Hilton London Euston, responded to this reviewResponded 8 January 2014

Dear Guest,

I am glad you had the opportunity to visit the Hilton London Euston and I thank you for writing about your stay.
The team and I were very happy to read that you had enjoyed your time at the Hotel and that the quality of service you experienced met with you expectations.
We love to see reports like yours that show our hard work is beneficial!
We hope that you enjoyed the fireworks too and we look foraward to welcome you and your family again in the very near future.

Best regards

Diliana Dimitrova

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Reviewed 3 January 2014

Stayed for 1 night the hotel is in an excellent location for a visit to london. Hotel is very local to london euston railway station and underground to all the london attractions. booked 2 rooms one room was ready on arrival and one room wasn't ready at 4pm reulting in being allocated another room in another part of the hotel. Breakfast was good and no problem getting a table.

  • Stayed: December 2013, travelled with family
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Thank tenny47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diliana D, Guest Relations Manager at Hilton London Euston, responded to this reviewResponded 8 January 2014

Dear Guest,

I am very grateful for you taking the time to share your experience with us.
We are indeed very close to Euston Station as well was walking distance from both Kings Cross Underground and St Pancras International for ease of travel to Europe and to the centre of London.
I am sorry to hear that one of your rooms wasn’t ready, due to extremely high demand over the Christmas and new year’s Eve period we offer a from 3pm check in and do our best to honour this for all of our 150 bedrooms required on each day. Sometimes this may be delayed and we do our best to accommodate our guests for the inconvenience at the time.
Thank you for mentioning the quality of the breakfast and we do look forward to welcome you back.

Best regards

Guest relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton London Euston

Address: 17-18 Upper Woburn Place | Bloomsbury, London WC1H 0HT, England
Phone Number:
Region: United Kingdom > England > London > Bloomsbury , Euston / Kings Cross /St Pancras
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#367 Luxury Hotel in London
Price Range: £120 - £287 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton London Euston 4*
Number of rooms: 159
Official Description (provided by the hotel):
Chic and central, Hilton London Euston is ideally located in the heart of the capital. Set in a stunning restored Victorian building, the hotel boasts seven meeting rooms, a bar and a restaurant set in a beautiful Victorian conservatory. Euston station is just 5 minute walk away and the Eurostar service at St Pancras Station is only a 10-minute walk away. Start the day with breakfast at Mulberry's Restaurant. Hire a bicycle at Waterloo and ride along the Thames to London attractions such as the Tate Modern. See the lights come up over the city from the London Eye before dinner at the hotel's Woburn Place Dining Room. Experience our enticing outlets, host a banquet on the Woburn terrace and finish with a nightcap at the hotel's bar. Book a modern Hilton Room at Hilton London Euston hotel or upgrade to a spacious Deluxe Room. All rooms offer wireless internet access. NOTICE: During the final stages of our refurbishment programme, we are working on various parts of the hotel, including the 4th and ground floors. As a result our main entrance is being altered from 13 February for up to 6 weeks during which period an alternative entrance is provided to guests. All of our available guest rooms are now fully refurbished. We continue to work towards minimizing the disruption to our guests as much as possible. ... more   less 
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Also Known As:
Hilton London Euston Hotel London
London Hilton

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