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“A great base for a stay in London”

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Hilton London Euston
Ranked #638 of 1,067 Hotels in London
UK
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“A great base for a stay in London”
Reviewed 26 January 2014 via mobile

This seemed the ideal base for a trip to visit my daughter, who recently moved to London.

I'll keep it brief;

Reception- excellent.
Room- excellent, squeaky floor if I'm being pedantic, exceptionally clean, light and airy though
Bar- attentive staff, a little expensive, but it's a Hilton in London!
Location- 2 minutes walk from euston. 10 minutes in a cab from anywhere you'd want to go
Breakfast- awesome!

My only 'issue' was the concierge wanted to charge £132 for the 'big bus' London tour. I'd like to think they were doing 'specials' that he didn't know about... Cost £98 online through their website. Sounds expensive (4 adults one child) but was worth every penny!

Would u stay again? Absolutely!

Stayed January 2014
Helpful?
Thank enterprise1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diliana D, Guest Relations Manager at Hilton London Euston, responded to this review, 7 February 2014
Dear Guest,

I am glad you had the opportunity to visit the Hilton London Euston and I thank you for writing about your stay.
I was pleased to read that you had enjoyed your stay with us, we trust you had a great time in London and we will be able to welcome you back.

Best regards,
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Service
  • Value
  • Cleanliness
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English first
North West England, United Kingdom
Level Contributor
78 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed 26 January 2014

I booked the Hilton London Euston purely for convenience. I would be arriving at London Euston Station, would need a place to stay and then the next day be near enough to St Pancras Station to catch the Eurostar. So I chose this having found a great Top Secret Deal on Last Minute.

The hotel is clean and your typical identikit Hilton. If you take comfort in the fact they are all identical and without character then you'll love it. I'm not a Hilton fan, but at least you know what you are getting, and what I got was a clean, small warm room that was a 10 minute walk from St Pancras International and a 3 minute walk from London Euston. So if you are travelling via Eurostar save yourself at least £100 a night by selecting this hotel.

My room was small, with the double bed up against the wall and barely enough space for a small round table with chairs and a desk. More ideal for a single traveller than a couple.

The bathroom was white and black with the standard shower over the bath and the vile fabric shower curtain (I hate shower curtains-seriously Hilton, get some screens instead!). But the room and bathroom were spotless so for this convenient one night stay it was perfect.


I would recommend this hotel if you need onward travel to St Pancras and don't want to break the budget paying for a hotel a few minutes down the road. Oh and if you arrive and the roadworks are still taking place, ask for a room at the rear of the hotel as it was ridiculously noisy!

  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vanessa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diliana D, Guest Relations Manager at Hilton London Euston, responded to this review, 7 February 2014
Dear Guest,

Thank you for taking the time to share your lovely comments regarding your stay at the hotel.
I am glad to hear that you found our location to be an advantage, we are indeed very close to Euston Station as well was walking distance from both Kings Cross Underground and St Pancras International for ease of travel to Europe and to the centre of London.
I would like to apologise that the room size did not meet your expectations, however due to the age and history of the building the size and shape of the bedrooms vary depending on their location within the property.
We are very grateful for your positive remarks regarding the cleanliness of the room and bathroom.
Thank you for staying with us and trust we will have the opportunity to welcome you back.
Kind Regards

Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Woking, United Kingdom
Level Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 26 January 2014 via mobile

Two days of conference rooms were booked for this hotel. The food on the first day was very nice, if a little bit of an odd mix (mini burgers, cold soup and curry!). The conference room was quite dated and felt very tired. Ditto for the different conference room on the second day, but the food was disappointing - a poor mix of floppy sandwiches and constant interruptions from the (polite) serving staff who kept entering the room and fiddling with things for no apparent reason. All staff very pleasant and friendly.

Stayed January 2014, travelled on business
Helpful?
Thank MelMul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diliana D, Guest Relations Manager at Hilton London Euston, responded to this review, 6 February 2014
Dear Guest,

Thank you for sharing your experience at Hilton London Euston with TripAdvisor. I am most grateful for you taking the time to provide us with your feedback.
I am really sorry if the food quality did not meet with your expectations, I have passed your comments to the Executive Chef to see where we can improve.
Thank you so much for your review, feedback is always welcomed with open arms, and is passed on to the whole team for consideration.
We hope to welcome you back to the hotel so that we may have the opportunity to make your next stay with us an excellent one.

Best regards,
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Carbondale, Illinois
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 January 2014

This hotel is absolutely wonderful. We've stayed there 4 or 5 times when we've come from the US. Rooms have always been clean and spacious when we were staying for multiple nights. The one time we were there for only one night, our room was a more common smaller size for UK rooms. The best thing about staying at this hotel is the phenomenal staff. It starts at check in - we've always received a warm greeting while the reservation details were professionally handled at the same time. I must mention the breakfast buffet - a wide selection of hot and cold foods, fruits and fruit parfait, at least 3 different juices and the usual full English breakfast foods. Everything presented well and delicious. Even better than the food is the staff - one particularly wonderful waiter is packaged sunshine - if you come down tired or grumpy, you will leave smiling.
Being close to Kings Cross, Euston, and St. Pancreas, makes this hotel convenient for using the rail and tube. A special thanks for the help with our luggage when we needed to get to Kings Cross.

Room Tip: Let reception know what you'd like when you check in.
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chrisb8194
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diliana D, Guest Relations Manager at Hilton London Euston, responded to this review, 6 February 2014
Dear Guest,

We are proud to hear that you have chosen to repeatedly stay with us over the past couple of years.
Having read your review it was a pleasure to see that you enjoyed your stay with us and that the quality of service you experienced met with your expectations
I would most especially like to thank you for your comments about our team; such comments do prove to be a great source of motivation for our team members. I have passed them along with the comments you made about our breakfast.
The team and I look forward to welcoming you back soon.

Best regards,
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hastings, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 January 2014

The whole experience was excellent from reception to the concierge to the the bar. Everyone was pleasant and helpful and the room was perfect for a one night stay. We were offered an upgrade which I would take if staying longer.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank MaggieLou555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diliana D, Guest Relations Manager at Hilton London Euston, responded to this review, 6 February 2014
Dear Guest,

Thank you for taking the time to share your lovely comments regarding your stay at the hotel.
I have shared your comments with the team who are absolutely delighted that you enjoyed every aspect of your stay and equally proud to have been of service to you.
We trust you had a great time in London and we will be able to welcome you back.

Best regards,
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dayton, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 January 2014

We were traveling as a couple to London and stayed here one night. The room - which the checkin clerk indicated was an upgraded room but I suspect was not - was very small for a double bed and our luggage was difficult to fit into the room. One side of the bed was put against a wall so we couldn't get out of bed on that side without disturbing the other. The rooms were clean and the bed comfortable - just very small. Breakfast was very good and service was fine. There's a lift inside the hotel but you must walk steps to get to the front door. While we didn't experience any particular problems, we'd probably look for something with slightly larger rooms the next time we travel.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank George L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diliana D, Guest Relations Manager at Hilton London Euston, responded to this review, 5 February 2014
Dear Guest,

Thank you for sharing your experience at Hilton London Euston with TripAdvisor. I am most grateful for you taking the time to provide us with your feedback.
First and foremost I would like to apologise that the room size did not meet your expectations, however due to the age and history of the building the size and shape of the bedrooms vary depending on their location within the property.
We trust you had a great time in London and we will be able to welcome you back.
Best regards,
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Isle Of Skye, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 January 2014

Competitive rate for weekend stay. Location very close to Euston Station is very convenient. Staff on reception, in the bar and serving breakfast were very welcoming and helpful. Room was very clean, well appointed and comfortable - even if furnishings a little dated. Great breakfast. Nice atmosphere in hotel throughout. Can thoroughly recommend. Web access free for Hilton Honors members - otherwise not cheap.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Simon W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diliana D, Guest Relations Manager at Hilton London Euston, responded to this review, 5 February 2014
Dear Guest,
Thank you for sharing your experience at Hilton London Euston with TripAdvisor. I am most grateful for you taking the time to provide us with your feedback.
I was pleased to read that you had a comfortable and enjoyable stay with us which included the opportunity to experience the famous Hilton buffet breakfast.
We appreciate you mentioning the great service at the hotel as each team member aspires to provide service excellence
We trust you had a great time in London and we will be able to welcome you back.
Best regards,
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton London Euston

Property: Hilton London Euston
Address: 17-18 Upper Woburn Place | Bloomsbury, London WC1H 0HT, England
Phone Number:
Region: United Kingdom > England > London > Bloomsbury , Euston / Kings Cross /St Pancras
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#366 Luxury Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton London Euston 4*
Number of rooms: 159
Official Description (provided by the hotel):
Chic and central, Hilton London Euston is ideally located in the heart of the capital. Set in a stunning restored Victorian building, the hotel boasts seven meeting rooms, a bar and a restaurant set in a beautiful Victorian conservatory. Euston station is just 5 minute walk away and the Eurostar service at St Pancras Station is only a 10-minute walk away. Start the day with breakfast at Mulberry's Restaurant. Hire a bicycle at Waterloo and ride along the Thames to London attractions such as the Tate Modern. See the lights come up over the city from the London Eye before dinner at the hotel's Woburn Place Dining Room. Experience our enticing outlets, host a banquet on the Woburn terrace and finish with a nightcap at the hotel's bar. Book a modern Hilton Room at Hilton London Euston hotel or upgrade to a spacious Deluxe Room. All rooms offer wireless internet access. NOTICE: During the final stages of our refurbishment programme, we are working on various parts of the hotel, including the 4th and ground floors. As a result our main entrance is being altered from 13 February for up to 6 weeks during which period an alternative entrance is provided to guests. All of our available guest rooms are now fully refurbished. We continue to work towards minimizing the disruption to our guests as much as possible. ... more   less 
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Also Known As:
Hilton London Euston Hotel London
London Hilton

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