upon our arrival we were informed that our room had been cancelled without any kind of notification. we had no choice but to take their only available room (which cost 15 quid more and had a shared bathroom, id booked en suite) after a hellish coach journey we didnt want to wander around london hoping to find a place to stay. the ogre on the reception was incredibly rude and arrogant, when i asked why no one called me he shrugged.
when we eventually got to the 'twin' room we discovered it to be so small that the 2 single beds were pushed right up against each other so we essentially had a large double. the sheets were filthy, stained and had pubic hair on. the shared bathroom was a discrace with missing grouting, dirty floor and wall tiling, pubic hair everywhere and mould. needless to say we spent as much time out if here as possible. despite asking for the manager he was conveniently never there and i still await responces from 2 emails.
my advice to you is dont stay here, you may catch a disease from the unsanitary conditions, and the staff could not care lessMore
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