On arrival to the hotel me and my partner who is of Asian decent was met by staff who were also of Asian decent with racist comments as we checked in as I am Chinese. They spoke in their mother tongue which my partner who speaks 5 languages understood every word. The staff muttered these racist comments as we made payment, so we were stuck with the room for 2 nights.
On arrival to our Room, it was tiny and filthy and stank of cigarette smoke. The window was wide open and there were cigarette butts on the window ledge. There was also no latch on the window so the person from the neighbouring room could easily gain access.
We were unable to get a room elsewhere but cut our losses and booked another room in a another hotel.
Shower room was filthy and the shower went scalding hot and cold.
Rooms are nothing like advertised.
Basically i wish I read the reviews of colliers hotel before we booked. Seems that we have had a similar experience to what the majority of guests have had.
I'm not sure if there some kind hotel board, I plan to find out and put through an official complaint.
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