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Ibis London Docklands Canary Wharf
Ranked #381 of 1,089 Hotels in London
GreenLeadersBronze level
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787 reviews from our community

Traveller rating
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    45
    27
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (74)
Date | Rating
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English first
Daventry, United Kingdom
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 28 May 2014 via mobile

Good location
Good looking breakfast
Poor selection on evening menu
Basic facilities in the room
Bad experience in parking due road closure took me about 30 min driving to find the carpark
Not a lot for almost £200 per nigh (paid by the company):)

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Paul819
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisLondonDockland, General Manager at Ibis London Docklands Canary Wharf, responded to this review, 30 May 2014
Dear Guest,

Thanks for your review and you comment which I take on board. I’m glad you had a good stay with us at Ibis London Docklands Canary Wharf and I hope to see you on your next trip.


Kind regards,
Sylvie Gallon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bourne, United Kingdom
Level Contributor
153 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 bubbles Reviewed 28 May 2014

First off, work on Cross Rail has closed the access to the hotel car park and I don't think it will be open until at least July/Aug 2014. Once in Baffin Way and stuck at the barrier look back over your shoulder and there are diversion signs that take you around to the back of the hotel and the car park from an alternative entrance. I didn't see that but did have a gentleman from the hotel walk from reception to my car and escorted me through the diversion and to the car park. Great Service.

All staff I dealt with were helpful, polite and quick. I ate in the hotel restaurant twice as there is nothing else close to the hotel although you could walk 15 minutes into Canary Wharf and find a Jamie's Italian. Food though was freshly cooked and delicious, also good value.
Wifi strength was good throughout, you do need to register but that's easy and it was free.
Rooms are pretty basic and these days struggle to compete with a Premier Inn. There was air con and a great bed but only 6 TV channels, the small pod like shower room smelt. Overall not great value as I paid nearly £300 for two nights room only.
I would stay again if I needed to be in the area but not at that price. Anything above £120 a night to stay here I consider to be ripping me off.

Room Tip: Look for diversion to car park
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TerryandJane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisLondonDockland, General Manager at Ibis London Docklands Canary Wharf, responded to this review, 30 May 2014
Dear guest,

Thank you for very much for taking time to comment your experience and giving the score of 4 stars.

I was pleased to read that you had enjoyed your stay and I will certainly pass on your comments to my team. I know that they will be delighted to learn that their efforts have been appreciated and remembered.

It has been a great pleasure looking after you and we will be pleased to welcome you back for your next trip to London,

Yours sincerely,
Sylvie Gallon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gorizia, Italy
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 28 May 2014

i stayed at Ibis Docklands Canary Wharf for 3 nights. The hotel looks very good, and the room was very clean. The staff was always friendly and ready to help and to provide an excellent device to guests.there is 24h menu, so at anytime you can have something good to eat. The location of the hotel is perfect, very close to DLR Blackwall station and to Excel exhibition center and O2 arena. The breakfast every morning was perfect. A very nice holiday! it was a pleasure to stay there!

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Feffe23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisLondonDockland, General Manager at Ibis London Docklands Canary Wharf, responded to this review, 30 May 2014
Dear guest,

I am very thankful for this kind review and for giving us the maximum score of 5 stars following your stay at the Ibis London Docklands Canary Wharf.

I am pleased that you had such a great time with us. I am particularly satisfied to see that our team made all the difference by being so brilliant.

It will be our pleasure to welcome you back to our property for your future trip to London.

Kind regards,

Sylvie Gallon
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tonbridge, United Kingdom
Level Contributor
59 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed 28 May 2014

Went with 2 dogs and they kindly gave us a ground floor room. Friendly staff. Comfortable and clean bedroom and bathroom. Convenient for O2 arena

A bit of a nightmare trying to find the car park whilst the building work for Cross Rail is in progress - better/bigger signage would be appreciated.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jennifer P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisLondonDockland, General Manager at Ibis London Docklands Canary Wharf, responded to this review, 30 May 2014
Dear Guest,

Thank you for posting your thoughts.

I have taken note of your comments about our evening menu.

With regard to the refurbishment work being carried out outside, I would like to apologise for the inconvenience this caused to you.

Thank you once again for your feedback, which is invaluable in our efforts to assess and continually improve upon the quality of our service.

I hope we will have the pleasure of welcoming you back to Ibis and better meeting your expectations in the future.

Best regards

Sylvie Gallon
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kingswood, United Kingdom
Level Contributor
55 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 bubbles Reviewed 28 May 2014

Just a 5 minute walk from Canary Wharf, and 1 tube stop from the O2 Arena by tube. this hotel is brilliantly located. rooms are clean, modular and comfortable.

The bar is open until late, if there is a fault its that they have on many occasions given my room away thinking I wasnt coming, even though I had paid in full.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank liamt2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisLondonDockland, General Manager at Ibis London Docklands Canary Wharf, responded to this review, 30 May 2014
Dear guest,

Thank you for your kind comments. I am delighted that you enjoyed your stay at Ibis London Docklands Canary Wharf and look forward to welcoming you back again soon.
I have taken note of your comments.

Kind regards,

Sylvie Gallon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
68 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 bubbles Reviewed 18 May 2014

Stay here regularly for Canary Wharf stopovers. Great walking distance to offices. Staff friendly. Rooms a prefab/modular, but ok. Beds /pillows very comfortable. Towels awful - like napkins. Bathrooms are OK, but sometimes smell (drains) and shower often fills. Breakfast OK and bar OK. Location makes it - and for stopover is perfect. Recommend The Gun pub and restaurant, close by for evening meal/drink.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank npwalker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisLondonDockland, General Manager at Ibis London Docklands Canary Wharf, responded to this review, 19 May 2014
Dear Guest,

Thank you for posting your thoughts, I was pleased to hear that you that our staff made again all the difference.

I have taken note of your comments about towels and drains and I can assure you that we are looking into the issue in order to prevent future occurence.

Please feel free to contact me directly on sylvie.gallon@accor.com if you need any assistance.

We hope to see you again soon.

Kind regards,
Sylvie Gallon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ibis London Docklands Canary Wharf

Property: Ibis London Docklands Canary Wharf
Address: 1 Baffin Way off Preston Road, London E14 9PE, England
Phone Number:
Region: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs , East End / East London
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#48 Green Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Ibis London Docklands Canary Wharf 3*
Number of rooms: 87
Official Description (provided by the hotel):
Ibis London Docklands Canary Wharf hotel is an economy London hotel in the Docklands area. Your hotel booking puts you minutes walk from the commercial and financial hub of Canary Wharf, and a short light rail journey from ExCel and the O2 Arena. The 87 modern guestrooms all come with satellite TV and free internet access. Bar and Restaurant open 7 days a week. City Airport is just 5km from the hotel, and there is secure onsite parking for up to 30 cars. There is a free web corner in the lobby. ... more   less 
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TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Odigeo, TripOnline SA, Priceline, ACCOR, Traveltool, S.L.U., Evoline ltd, Cancelon and HotelQuickly so you can book your Ibis London Docklands Canary Wharf reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Ibis London Docklands Hotel London
Accor London Docklands

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