The Radisson Blue at Portman square is a typical high-class business hotel but does not fully match expectations in its category. The rooms are reasonably sized but that's the only positive note. Cleaning was below any acceptable standards, with stains of undefined nature on the linens (see picture) and clouds of hairs around wires (see picture). In the bathroom, the shower holder was not properly attached to the wall (see picture) and on the third day I had to fix it myself with my Swiss army knife. Also, the heating was not running properly (16°C during the day when running at its max). Of course I reported all of the above to the reception the first morning and all I got was a dismounted ceiling (see picture) and plenty of dust on the floor (which - surprise, surprise - was not cleaned up completely for the remaining two days...). All this for 130 GBP per night (special group price). I heard there were other guests experiencing similar issues in the west wing, while others (in the east wing) seemed quite happy. I suspect that the rooms which are falling apart are the cheaper ones in the west wing, while the rooms in the east wing have probably been renovated. The staff at the reception did not confirm but also did not deny it.
Another disappointing aspect is the gym. It is well equipped and it would be perfect for a bit of exercise before dinner, however, the place is constantly filled in with people who are not hotel guests and who have a subscription to this gym. It might therefore happen, that you get there full of good intentions and have to queue up or go back to your room.
Part of the staff is very nice and takes care of their guest, others are really rude and don't seem to enjoy their job (heard them speaking quite badly of the management).
A positive note is deserved by the restaurant. The food is quite ok, and the staff is very nice, fast, and happy to accommodate special requests.
This hotel is also very well positioned if you are in London for business, a bit less convenient for tourist, until you want to walk to the tube or take a cab.
All in all, no need to stay at this hotel until you are really obliged to, as London can offer many alternatives in this price class which are worth the money. The restaurant is worth a visit.
- Official Description (provided by the hotel):
- Attractive Modern Hotel situated on Portman Square, convenient to Oxford Street shopping & Hyde Park. ... more less
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- Also Known As:
- Radisson Blu Portman Hotel, London Hotel London
- Radisson London
- London Radisson