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“Best kept secret in London” 5 of 5 bubbles
Review of The Chesterfield Mayfair

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The Chesterfield Mayfair
Ranked #11 of 1,089 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Best kept secret in London”
5 of 5 bubbles Reviewed 28 September 2011

We stayed for 9 nights this September. The staff were so good to us. They had tickets to a play and soccer match set up before we arrived. They got us tickets on tours and were so helpful in answering any requests or questions. We will definitely stay there on our next trip to London which cannot be soon enough for us!!!!

  • Stayed September 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Scweaver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oraggett, General Manager at The Chesterfield Mayfair, responded to this review, 5 October 2011
Dear Guest,

Thank you for posting your brilliant review from your recent stay with us.

I am delighted to read that you had such a fantastic time and it was filled with so many exciting outings. Thank you for highlighting the good service you received from our staff; I will be sharing your kind comments with my team and I know how pleased everyone will be to hear that their efforts to deliver an exceptional experience have been appreciated

We look forward to welcoming you back to our Hotel on your next visit to London.

Kind regards,
Oliver
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,018 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (384)
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San Francisco, California
Level Contributor
162 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 bubbles Reviewed 25 September 2011

We have enjoyed the Chesterfield on many visits to London. This stay was even better than the prior visits. The Chesterfield will always be our first choice. Clean well appointed rooms, excellent restaurant and kind staff is the hallmark of the Chrsterfield

  • Stayed September 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kathleeenw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oraggett, General Manager at The Chesterfield Mayfair, responded to this review, 5 October 2011
Dear Guest,

Thank you for taking a moment to write your positive review about The Chesterfield Mayfair.

I am thrilled to read this last stay was even better than all your previous stays and thank you for your kind comments about the rooms and restaurant. I will be sure to pass on your comments to the staff about the brilliant service you received.

We look forward to welcoming you back to your London home from home again in the near future.

Kind regards,
Oliver
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Solon, Iowa
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 24 September 2011

We've stayed here twice (used to stay at the Stafford, but it has gotten too big recently). The location is fantastic, right near Shepherd's Market--lots of good restaurants--especially Da Corradi and Market Brasserie. The Chesterfield's rooms are nice, the service is perfect and the bar is a wonderful to start and finish your evening--perfect London bar staff.

  • Stayed September 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank nmcslg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oraggett, General Manager at The Chesterfield Mayfair, responded to this review, 27 September 2011
Dear Guest,

Thank you for taking the time to post your review and share your feedback with us.

I am delighted to read that you enjoyed your stay. I will be sure to pass your comments on to the staff about their service. Thank you for your great description of our surrounding areas and highlighting what a brilliant location we have, I am sure your fellow travellers will appreciate your feedback.

I look forward to welcoming you back to the Chesterfield Mayfair next time you are in town.

Kind regards,

Oliver
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Windermere, FL
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 23 September 2011

I am used to small rooms in European hotels and that does not bother me. But when the prices double over a couple a years, that is not acceptable. I love the location of this hotel, the staff is very attentive, the bar is great, but I just can't justify staying here again when the rates are so high. If you don't mind spending the $, this is a lovely property.

  • Stayed October 2010, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank VickieB324
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oraggett, General Manager at The Chesterfield Mayfair, responded to this review, 27 September 2011
Dear Guest,

Thank you for taking the time to post a review of your stay with us.

We are delighted you enjoyed your stay and thank you for your comments highlighting the service you received from the staff.

With regards to the rates, the rates do vary throughout the year depending on the availability, however during the quieter times like Easter, August and Christmas the rates will also reflect this and be quite a bit lower.

I do hope we can look forward to welcoming you back to the chesterfield Mayfair Hotel in the future.


With kind regards,

Oliver
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Guildford, United Kingdom
Level Contributor
71 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
4 of 5 bubbles Reviewed 22 September 2011

For almost 20 years I travelled on business in Asia and the US and have stayed in many excellent hotels all free to me. I am used to Japanese standards of service, the best in the world, and I am usually very critical of those in the UK. For obvious reasons I almost never stay in hotels in London and can't quite get my head around the price. The New Otani in Osaka is one of my three or four favourite hotels in the world and is about half the cost of the Chesterfield. I guess it is supply and demand?

I was pleasantly surprised by the immaculate room and friendliness of the service, in my experience both rare in England. Our home is in a very quiet area and my wife and I often have problems sleeping in hotels which, almost invariably, are noisy but there was no problem at all in the Chesterfield.

Next time I will ask not to be upgraded to a king size bed as a smaller one would give more space in the room. It was a new experience to ask for sausage at the otherwise excellent breakfast and to be given precisely that, one sausage. Next time I will ask for two!

After we checked out as we walked past Claridges I was bitten by a dog owned by a homeless man. This rather blighted an otherwise delightful weekend but we could hardly blame the Chesterfield for that.

  • Stayed September 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Robert W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oraggett, General Manager at The Chesterfield Mayfair, responded to this review, 27 September 2011
Dear Guest,

Thank you for taking the time to write your review about your recent stay.

Thank you for your kind comments about the room and the friendly service you received, I am absolutely delighted we were able to exceed your expectations. It is always good to receive such positive feedback from our guests and I will be sure to pass your lovely comments on to all our staff members.

Thank you for comments and feedback about the breakfast and we will be sure to take your comments on board to ensure the excellent standard is upheld.

I am sorry to read that your time in London was tarnished and I do hope you have made a full recovery.

I look forward to welcoming you back to The Chesterfield Mayfair next time you are in London.

Kind regards,

Oliver
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tennessee
Level Contributor
70 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
4 of 5 bubbles Reviewed 21 September 2011

The reviews pretty much say it all, the Chesterfield Mayfair is a very good hotel that is tucked away on a quiet street near St. James Park. It's easy walking distance to parks, the Palace and even Victoria Station. The staff are very friendly and helpful. My room was small, but it was nicely decorated, well appointed and clean. The bed was comfortable and the room was quiet, which is something that is very important to me. The breakfast buffet was excellent. Overall, I had a very good stay and would certainly return to the Chesterfield Mayfair in the future.

  • Stayed September 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Glucan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oraggett, General Manager at The Chesterfield Mayfair, responded to this review, 27 September 2011
Dear Guest,

Thank you very much for writing your positive review.

It was our pleasure to have you staying with us and I am delighted that you enjoyed the room facilities and the breakfast buffet in Butlers Restaurant.

I look forward to welcoming you back to The Chesterfield Mayfair next time you are in London.

Kind regards,

Oliver
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abuja
Level Contributor
5 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 19 September 2011

Cool, serene and close to almost all the shopping districts of central London. The staff were very nice and ready to assist throughout my ten days stay. Will definitely go back again.

  • Stayed December 2010, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank EveAbuja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oraggett, General Manager at The Chesterfield Mayfair, responded to this review, 27 September 2011
Dear Guest,

Thank you for posting such a lovely review of your stay with us.

We are delighted to read you enjoyed your stay and it is always fantastic to hear that the team were always ready to help and assist during your stay.

I look forward to welcoming you back to your “home away from home” on your next visit to London.

With kind regards,

Oliver
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Chesterfield Mayfair

Property: The Chesterfield Mayfair
Address: 35 Charles Street | Mayfair, London W1J 5EB, England
Phone Number:
Region: United Kingdom > England > London > Mayfair
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in London
#11 Luxury Hotel in London
#13 Romantic Hotel in London
#17 Green Hotel in London
#41 Business Hotel in London
Price Range (Based on Average Rates): £££
Hotel Class:4 star — The Chesterfield Mayfair 4*
Number of rooms: 93
Official Description (provided by the hotel):
Enviably located in exclusive Mayfair, near to designer shopping and many of the city's most iconic attractions, the Regency style hotel feels comparable to a traditional private club. Quiet, calm and efficient service blends with supreme comfort and luxury. Guest rooms and deluxe suites combine superb facilities with relaxing surroundings. The Library, Butlers Restaurant, Conservatory and intimate bar cater for every culinary whim or inclination. ... more   less 
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Also Known As:
The Chesterfield Mayfair Hotel London
Chesterfield Mayfair Hotel
Chesterfield Mayfair London

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