Some complaints first.
At the breakfast restaurant there was a long cue. It was already explained in the message from the management to guests upon arrival. However, I found the breakfast restaurant is too small and does not have enough capacity. Hotel should try to offer an alternative places for breakfast, like for example opening the banquet room, when it is expected to get busy.
In the room, the noise of the climate controller (air-co) was loud. I could not stop it, either.
The TV system is too complicated and not user friendly. You want to watch TV, and you turn on the TV. The first thing you have to do is to check if there is any incoming message. You have to type in your room number, then see if the message is there(even if there is none), then go to the main menu, select this and that, and finally you get to the TV channels. This is too complicated. Very unfriendly especially to the older people who are not used to using the advanced electronics.
But the hotel is very clean, design is nice, close to the stations, and the staff are friendly and helpful. I liked this hotel.
- Official Description (provided by the hotel):
- Following a £13 million transformation the hotel this 4-star upscale hotel is perfectly located for business or leisure. Only 3 minutes' walk from the International Eurostar terminal and 5 minutes' walk from Kings Cross or Euston Underground and train stations. Pullman London St Pancras is well placed in Central London, adjacent to the British Library. The British Museum, Covent Garden, Oxford Street, West End and The City are only 10 minutes away by Tube. Pullman St Pancras boasts the Golden Arrow restaurant and bar, as well as complimentary (standard) Wi-Fi internet access, a fitness centre, 17 meeting rooms and 24-hour room service. Follow us on Twitter, Instagram and Facebook today for up to date information and events. ... more less
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- Also Known As:
- Novotel London St Pancras Hotel London
- Accor London St Pancras
- London Novotel
- Novotel London Euston
- Novotel Euston