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Pullman London St Pancras Hotel
Ranked #120 of 1,067 Hotels in London
Certificate of Excellence
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4,104 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (785)
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English first
Carlisle, United Kingdom
Level Contributor
69 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 21 December 2013 via mobile

We had a fantastic stay here. Excellent location, great room and view of the city. We loved the rock n roll photography/hall of fame around the hotel. The wifi is excellent! The staff are very helpful and hospitable, regularly checking we were happy and replenishing room items. The tea and coffee facilities are of a high standard as are the toiletries. I also received a gorgeous array of fruit and sweets, wine and card for my birthday. The cleanliness of our room was excellent. The restaurant is modern and relaxed. The menu is a little confusing in layout but the food good. Breakfast is very good too. However, weekend service is extremely busy, so arrive early to avoid the long wait. The staff did their best to accommodate us and keep us happy during the delay. They're a credit to the hotel. We would definitely stay here again.

Stayed December 2013, travelled with friends
Helpful?
Thank Angus_Plum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liverpool, United Kingdom
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 20 December 2013

Welcome on arrival top class, the doorman came out of the hotel doors to greet us. Room perfect, exactly what we asked for. We had dinner booked at a nearby hotel so location wise very good. Breakfast very good and staff very attentive, we will be back,

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TinkerTonks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rugby, United Kingdom
Level Contributor
82 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 20 December 2013

I'm often looking for a good place to stay in London, where hotesl are getting more expensive and the quality is going down. I've stayed here 3 or 4 times now and always look for it as one of my first choice hotels. The staff are friendly and helpful and knowledgeable. The rooms are very acceptable for 4 stars - everyting is a little on the small side, but well equipped; the sapce is used well. So, for example, there is a walk in shower which reduces the space in the bathroom - but who needs space? I'd much rather have a good quality rain shower, which this has. Anyway, the public spaces are well designed and comfortable - breakfast quality os very good indeed. The room does have a good sized TV, tea and coffee facilities, a fridge, good sized desk and plug points well placed. If the rooms were 50% bigger, I think they'd have no problem getting 5 stars - and I've certainly stayed in some much poorer quality 5 star hotels in london.

Room Tip: being a modern hotel, the rooms are all similar. Highr floors always work better for me and the back...
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  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bob H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paris, France
Level Contributor
35 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 19 December 2013

Spent a night there and was happy with everything.
The price was very decent for the quality of the amenities. Bedroom on the back are very quiet and big, especially the bed. The place's got no "caché" but this is not what you look for when you got that kind of hotel.
Room was clean, bathroom was big, well maintained and clean. The staff was super nice and very helpfull.
The breakfast is also very good and I would recommend getting a bedroom with breakfast. It's a big buffet with plenty of food that would please every palate.
Not an old english house but does the job very well.

Room Tip: Try to get a room on the back to avoid the noise of Euston Road and on a high floor
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  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alex655
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FaithJohnston, Manager at Pullman London St Pancras Hotel, responded to this review, 20 December 2013
Thank you for sharing your experience with us.

I am delighted to hear that our team members were on hand to assist you during your stay at the Pullman London St Pancras. We are passionate about our guests and I am glad it shows!

On behalf of our team, we look forward to welcoming you back soon.

Best,
Faith J
Quality & Attitude Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong
1 review
Reviewed 19 December 2013

The location is good if you travel to Paris or other area via Eurostar. It's just next door to the St Pancras station. The room is clean and large, comfortable and cozy. The breakfast is real nice with variety of choices!! I will definitely stay here again for my future trips to London.

  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank SleeplessRosita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FaithJohnston, Manager at Pullman London St Pancras Hotel, responded to this review, 20 December 2013
Thank you for sharing your experience with us.

I am delighted to hear that our team members were on hand to assist you during your stay at the Pullman London St Pancras. We are passionate about our guests and I am glad it shows!

On behalf of our team, we look forward to welcoming you back soon.

Best,
Faith J
Quality & Attitude Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff, United Kingdom
1 review
Reviewed 18 December 2013

A great hotel with very helpful and courteous staff. The room was extremely comfortable and breakfast was excellent. I stayed as part of the conference and the facilities and service were very good. I would highly recommend this hotel.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NellKay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FaithJohnston, Manager at Pullman London St Pancras Hotel, responded to this review, 20 December 2013
Thank you for sharing your experience with us.

I am delighted to hear that our team members were on hand to assist you during your stay at the Pullman London St Pancras. We are passionate about our guests and I am glad it shows!

On behalf of our team, we look forward to welcoming you back soon.

Best,
Faith J
Quality & Attitude Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pullman London St Pancras Hotel

Property: Pullman London St Pancras Hotel
Address: 100 - 110 Euston Road, London NW1 2AJ, England (Formerly Novotel)
Phone Number:
Region: United Kingdom > England > London > Euston / Kings Cross /St Pancras , Paddington / Maida Vale
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#51 Family Hotel in London
#67 Business Hotel in London
#69 Romantic Hotel in London
#104 Luxury Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Pullman London St Pancras Hotel 4*
Number of rooms: 312
Official Description (provided by the hotel):
Following a £13 million transformation the hotel this 4-star upscale hotel is perfectly located for business or leisure. Only 3 minutes' walk from the International Eurostar terminal and 5 minutes' walk from Kings Cross or Euston Underground and train stations. Pullman London St Pancras is well placed in Central London, adjacent to the British Library. The British Museum, Covent Garden, Oxford Street, West End and The City are only 10 minutes away by Tube. Pullman St Pancras boasts the Golden Arrow restaurant and bar, as well as complimentary (standard) Wi-Fi internet access, a fitness centre, 17 meeting rooms and 24-hour room service. Follow us on Twitter, Instagram and Facebook today for up to date information and events. ... more   less 
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Also Known As:
Novotel London St Pancras Hotel London
Accor London St Pancras
London Novotel
Novotel London Euston
Novotel Euston

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