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“Fine for Overnight Stay”

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Pullman London St Pancras Hotel
Ranked #117 of 1,072 Hotels in London
Certificate of Excellence
Reviewed 21 April 2014

  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank johnhs510
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
FaithJohnston, Manager at Pullman London St Pancras Hotel, responded to this reviewResponded 23 April 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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2,116 - 2,122 of 4,273 reviews

Reviewed 21 April 2014

  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Olivier D
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
FaithJohnston, Manager at Pullman London St Pancras Hotel, responded to this reviewResponded 23 April 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 20 April 2014

Great location from St Pancras and King Cross Station. like a 2 mins walk.
A very chic, modern and well appointed hotel. The moment i arrived, was greeted by the doorman and it felt sincere.
Check in was a breeze and had a upgrade without requesting for it (Am an Accor leclub gold member). Pullman London honor all privilleges of Accor membership unlike a Pullman hotel in Jakarta.
Excellent breakfast was served though it remained similar for the 3 days of my stay. Atmosphere tends to be a little serious and formal.
I'm surprised that the deluxe doesn't have a bath tub.
Overall, had a fabulous stay in Pullman St Pancras. Will be back soon.

  • Stayed: March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
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Thank Addy68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FaithJohnston, Manager at Pullman London St Pancras Hotel, responded to this reviewResponded 23 April 2014

Dear Addy68,

I am so glad to hear that you enjoyed your time here at the Pullman London St Pancras!

Your comments echo exactly the experience we wish for our guests and I’m so pleased that this turned a simple stay into a great experience.

Your comments are most gratefully appreciated.

I do hope we get the opportunity to welcome you back.

Best regards,
F Johnston
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 April 2014 via mobile

Me and my (now) ex stayed here last year, it was easily located from the train station(st.pancras) and the hotel was beautifully presented and designed inside.. we too also stayed on the 16th floor and the view from both the room and lift hallway was fantastic!! Will definatly be staying here on my next trip to london!!

Stayed: July 2013, travelled as a couple
Thank Melissa Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FaithJohnston, Manager at Pullman London St Pancras Hotel, responded to this reviewResponded 23 April 2014

Dear Melissa Z,

Thank you for your feedback relating to your recent stay at the Pullman London St Pancras.

I am delighted that your experience in our hotel was a positive one and you enjoyed the views from your room.

I look forward to welcoming you back again at the Pullman London St Pancras.

Kind regards

F Johnston
Guest Experience Manager

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Reviewed 20 April 2014

Excellent room, 2 separate areas with a comfy double and a sofa bed for our daughter. Very friendly staff and easy to access from the tube. Plenty of restaurants in the area and a Starbucks just over the road. We stayed over Easter weekend on the 12th floor which has great views.

Stayed: April 2014, travelled with family
Thank Phil C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FaithJohnston, Manager at Pullman London St Pancras Hotel, responded to this reviewResponded 23 April 2014

Dear Phil C,

Thanks very much indeed for the kind review.

I’m very pleased to hear they we exceeded your expectations and that you enjoyed your time with us. Our team is truly passionate about our guests' experience and I am glad it shows!

Hopefully we will see you again soon.

Best.
F Johnston
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 April 2014

We had booked this hotel when we were expecting to take a train journey from St Pancras. However that trip fell through. So we decided to extend our stay at this hotel to three nights and do a bit of London sightseeing and take in a show. We discovered that the hotel was really very good, modern, well-appointed, well staffed. So we were well looked after and indeed we were given an upgrade to a deluxe room, which overlooked the garden courtyard area outside the British Library. Being situated halfway between King's Cross St Pancras and Euston stations, the hotel was very close to two major transport hubs for trains, tubes and buses; so getting around London by public transport was fairly easy. The breakfast in the hotel was excellent (although they were strangely slow in removing used dishes from the table) and the dinner we had one night was fine although we thought it a bit pricey for what we had.
All in all though, we thought the hotel was excellent.

  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank sidcol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FaithJohnston, Manager at Pullman London St Pancras Hotel, responded to this reviewResponded 23 April 2014

Dear sidcol,

Many thanks for staying with us!

I’m so glad to hear that for the most part, everything was to your satisfaction. We always look for ways to improve our servi es to our guests but I’m glad to hear that it didn’t hinder your enjoyment.

We hope to welcome you back soon.

Best,
F Johnston
Guest Experience Manager

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Reviewed 17 April 2014

We checked in early but allocated a deluxe room on the 16th floor- huge bed!! Nice big TV - shower was one of the best I have ever used in any hotel - nice products !! Great location - next to kings cross - intended to have a full day in London itself - but due to change in circumstances we were headed home!!! As intended leaving luggage with concierge all day before getting train home!!! We had a really good deal with Accor email promotion and considering it was the Marathon weekend in London and also a number of sporting events at Wembley we got the room for £90 a night so well happy with that!!

  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank juliahar2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FaithJohnston, Manager at Pullman London St Pancras Hotel, responded to this reviewResponded 19 April 2014

Dear Juliahar2,

Thanks so very much for your review.

Making our guests feel at home is hugely important to us so I’m thrilled that you felt comfortable and at ease. This is our ultimate intention; to provide an ultra-luxury experience with the warm comforts of home.

We hope you got home safely and we look forward to welcoming you back on your next trip to London.

All our best,
F Johnston
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pullman London St Pancras Hotel

Address: 100 - 110 Euston Road, London NW1 2AJ, England (Formerly Novotel)
Phone Number:
Region: United Kingdom > England > London > Euston / Kings Cross /St Pancras , Paddington / Maida Vale
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#51 Family Hotel in London
#67 Business Hotel in London
#69 Romantic Hotel in London
#102 Luxury Hotel in London
Price Range: £146 - £336 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pullman London St Pancras Hotel 4*
Number of rooms: 312
Official Description (provided by the hotel):
Following a £13 million transformation the hotel this 4-star upscale hotel is perfectly located for business or leisure. Only 3 minutes' walk from the International Eurostar terminal and 5 minutes' walk from Kings Cross or Euston Underground and train stations. Pullman London St Pancras is well placed in Central London, adjacent to the British Library. The British Museum, Covent Garden, Oxford Street, West End and The City are only 10 minutes away by Tube. Pullman St Pancras boasts the Golden Arrow restaurant and bar, as well as complimentary (standard) Wi-Fi internet access, a fitness centre, 17 meeting rooms and 24-hour room service. Follow us on Twitter, Instagram and Facebook today for up to date information and events. ... more   less 
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Also Known As:
Novotel London St Pancras Hotel London
Accor London St Pancras
London Novotel
Novotel London Euston
Novotel Euston

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