We have just returned from ten days in Europe, and Pullman London was the undisputed winner among the hotels on our trip. I evaluate hotels based on their convenience, appointments, service, safety, and value. The Pullman London St Pancras excelled in every category.
The hotel is convenient to Kings Cross and St Pancras stations if you are arriving to London by train, or choose to take the tube in from the airport to the central city. The hotel is immediately adjacent to the British Library, if that is on your itinerary. While other tourist sites are a bit remote, the local underground stops (Kings Cross two blocks one way and Euston four blocks the other) put most of London's sites less than a 10 minute trip away. There are abundant dining options just down at Euston Station.
For American travelers unfamiliar with Pullman hotels, I would consider it comparable to a Renaissance hotel in appointments. The lobby is stylish (my daughter loved the pod chairs), the common areas on the floors feature original artwork and comfortable leather chairs, and the rooms and bathrooms are modern and well-appointed with real wood/granite, glass shower doors, etc. Because of a delay in getting us registered due to a reservation records problem, we were upgraded to a 16th floor room with a wall of windows overlooking the city. My daughter was delighted to have the London Eye visible from the room in the West End/South Bank as well as St Paul's toward the City.
The upgrade brings me to service, which was exceptional. Mar, who checked us in and managed our reservation problem was not just attentive, but caring. We had travled in by train from Brussels, and she took care to charge my phone for me and get us some drinks while she resolved the issue. We saw her the next morning at breakfast, and related our plans for the day, which included attending a concert at Wembley Stadium that night. When we returned from touring the city to rest before the show, we found a souvenir bear, sticker book and magazine - along with a note to my daughter wishing her a great time at the show - from the hotel staff. The entire team, from front desk to bellmen to breakfast team were equally attentive and caring throughout our stay.
The hotel is in a safe neighborhood, has ample security lighting, multiple entrances and egresses controlled by card access, and card access controls on the elevator. We felt very safe.
Finally, we found the Pullman London to represent a great value for the rate we paid. Based on all of the above, I would happily pay even more for our next stay upon our return to London.
A great stay, a great staff and a really comfortable hotel. This hotel improved our visit to London, and I am not sure that there can be higher praise for a hotel.
- Official Description (provided by the hotel):
- Following a £13 million transformation the hotel this 4-star upscale hotel is perfectly located for business or leisure. Only 3 minutes' walk from the International Eurostar terminal and 5 minutes' walk from Kings Cross or Euston Underground and train stations. Pullman London St Pancras is well placed in Central London, adjacent to the British Library. The British Museum, Covent Garden, Oxford Street, West End and The City are only 10 minutes away by Tube. Pullman St Pancras boasts the Golden Arrow restaurant and bar, as well as complimentary (standard) Wi-Fi internet access, a fitness centre, 17 meeting rooms and 24-hour room service. Follow us on Twitter, Instagram and Facebook today for up to date information and events. ... more less
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- Also Known As:
- Novotel London St Pancras Hotel London
- Accor London St Pancras
- London Novotel
- Novotel London Euston
- Novotel Euston