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“Wonderful Hotel”

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Pullman London St Pancras Hotel
Ranked #117 of 1,088 Hotels in London
Certificate of Excellence
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Wonderful Hotel”
5 of 5 bubbles Reviewed 24 June 2014

We stayed a total of 4 weeks on our holiday to the UK and we spent 9 nights at the Pullman Hotel whilst we were in London. We stayed at several hotels during our holiday and this was without doubt the best. We were treated exceptionally well from the moment we arrived. For the duration of our stay the staff were extremely helpful and courteous to us. Nothing seemed to be a problem for them. We booked a superior room which was clean and comfortable. The lighting in the bathroom was excellent which is rare in most hotels. The daily breakfast was exceptional. It is truly one of the best that I have come across. There was so much choice and plenty of it. WiFi connection was excellent. It was quick and never once dropped out. The hotel is well located close to major transport infrastructure. Only a 5 minute walk to the Eurostar rail terminal, overland rail links, bus terminal and underground tube stations which made getting around the city quick and easy. We were extremely pleased with our choice to stay at this hotel. We will be staying at this hotel on our next trip to London and I highly recommend it to others.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Phil370
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FaithJohnston, Manager at Pullman London St Pancras Hotel, responded to this review, 26 June 2014
Dear Phil370,

I am so glad to hear that you enjoyed your time here at the Pullman London St Pancras!

Your comments echo exactly the experience we wish for our guests and I’m so pleased that this turned a simple stay into a great experience.

Your comments are most gratefully appreciated.



Best,
F Johnston
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,966 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 23 June 2014 via mobile

Quite expensive but great for what you get in comparisons to some other London hotels. This was my second visit. Rooms are ultra modern and well maintained. Breakfast is lovely and well set out. Staff were pleasant enough and the bed was to die for. Would defiantly return.

Stayed December 2013, travelled as a couple
Helpful?
Thank Michaela B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FaithJohnston, Manager at Pullman London St Pancras Hotel, responded to this review, 24 June 2014
Dear Michaela B,

Welcome back and glad you enjoyed your time at the Pullman London St Pancras.

Your comments are most gratefully received and I’m so glad that you plan to return again in the near future.

With my best regards,
F Johnston
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
SHEFFIELD
Level Contributor
43 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 23 June 2014

Excellent hotel in a great location. The hot/cold breakfast buffet was the best ever, beautifully presented and served
Our room came onto Euston Road but the efficient double glazing cut out traffic noise completely.
If you have a spare month and haven't got anything planned then you could always stay and work your way through all the whiskies displayed in the cabinet.
l

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank ELAINE068
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FaithJohnston, Manager at Pullman London St Pancras Hotel, responded to this review, 24 June 2014
Dear Elaine068,

I am so glad to hear that you enjoyed your stay.

Your kind comments are most gratefully received. With local fresh ingredients and its vast selection, the breakfast buffet is a huge favourite with our guests. And since you mentioned whiskies, why don't you come to our Whiskey Masterclass on July 24th. That way, if you can't spare a month at least you will have the opportunity to sample a few with our Whiskey Sommelier. Please get in touch with me personally if you are interested.

We look forward to welcoming you back again!

With my best regards.
F Johnston
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dronfield
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 22 June 2014 via mobile

Stayed here for a long weekend recently, because of its good rating on all the review sites, reasonable pricing and convenient location near St Pancras station. We arrived early for check-in at 11.30 on Saturday am, but were told there was a room ready on the 15th floor, even at that time. It was a classic king room, but it was enormous! Great view over London.
We had breakfast too, great selection of hot and cold food, though probably because we always turned up at the last minute, the hot food was warm at best.
Staff were very attentive and polite and the only complaint we could make is that the shower leaked under the shower screen, and all the water ran into one corner of the wetroom/bathroom.
Overall, a good stay in quite a trendy hotel .....highly recommended.

Stayed June 2014, travelled as a couple
Helpful?
Thank David K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FaithJohnston, Manager at Pullman London St Pancras Hotel, responded to this review, 24 June 2014
Dear David K

Thank you very much indeed for your kind comments.

We are more than happy to accommodate early check ins whenever we can and have availabity at the hotel. And I am so pleased to hear that you enjoyed all aspects of your stay- something that we strive for with every guest !

Your review is greatly appreciated and I hope to have the opportunity to welcome you back for a HOT breakfast at the Golden Arrow again.

Sincerely,
F Johnston
Guest Experience Manager
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Carluke, United Kingdom
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 22 June 2014

My wife and I recently stayed here on two nights as part of a European 'Great Rail Journey'. Location is excellent for all rail/tube stations. Hotel lives up to its rating. Staff are extremely pleasant and helpful. Breakfast choice was outstanding. Overall a thoroughly enjoyable experience.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 401Robert_S545
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FaithJohnston, Manager at Pullman London St Pancras Hotel, responded to this review, 24 June 2014
Dear 401Robert_S545

Thanks very much indeed for the kind review and I hope you enjoyed your Great Rail Journey too.

I’m very pleased to hear they we exceeded your expectations and that you enjoyed your time with us. Our team is truly passionate about our guests' experience and I am glad it shows!

We hope to see you again soon.

Best.
F Johnston
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
122 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
2 of 5 bubbles Reviewed 22 June 2014

For £295 the room was OK. amenities limited and, frankly, this is a large amount of money even for London and more than the glorious St Pancras Renaisssance next door. The interiors were that kind of dull universal modern style, The fitness room was OK, but the sauna not up to temperature even by 9.30am(supposedly started at 6). I was astonished to find that breakfast was not included at this price and would cost an addtional £20. Really not good enough for the cost and thank heavens that someone else was paying for me!

Stayed June 2014, travelled on business
Helpful?
Thank GeorgeThePorge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FaithJohnston, Manager at Pullman London St Pancras Hotel, responded to this review, 24 June 2014
Dear GeorgeThePorge,

Thank you for taking the time to share your experience with us.

I am sorry to read that you did not enjoy you stay with us. There were some elements that was not to your liking. I have shared your comments with our team. We certainly hope we will have the opportunty to welcome you and give you a much more positive experience.

Please feel free to contact me if you do decide to give us a second chance.

Thank you again and best regards,
F Johnston
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pullman London St Pancras Hotel

Property: Pullman London St Pancras Hotel
Address: 100 - 110 Euston Road, London NW1 2AJ, England (Formerly Novotel)
Phone Number:
Region: United Kingdom > England > London > Euston / Kings Cross /St Pancras , Paddington / Maida Vale
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#51 Family Hotel in London
#67 Business Hotel in London
#69 Romantic Hotel in London
#101 Luxury Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Pullman London St Pancras Hotel 4*
Number of rooms: 312
Official Description (provided by the hotel):
Following a £13 million transformation the hotel this 4-star upscale hotel is perfectly located for business or leisure. Only 3 minutes' walk from the International Eurostar terminal and 5 minutes' walk from Kings Cross or Euston Underground and train stations. Pullman London St Pancras is well placed in Central London, adjacent to the British Library. The British Museum, Covent Garden, Oxford Street, West End and The City are only 10 minutes away by Tube. Pullman St Pancras boasts the Golden Arrow restaurant and bar, as well as complimentary (standard) Wi-Fi internet access, a fitness centre, 17 meeting rooms and 24-hour room service. Follow us on Twitter, Instagram and Facebook today for up to date information and events. ... more   less 
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Also Known As:
Novotel London St Pancras Hotel London
Accor London St Pancras
London Novotel
Novotel London Euston
Novotel Euston

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