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“Perfect location,professional staff”

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Pullman London St Pancras Hotel
Ranked #118 of 1,089 Hotels in London
Certificate of Excellence
oswestry
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Perfect location,professional staff”
4 of 5 bubbles Reviewed 24 August 2014

We stayed here for a night prior to early morning Eurostar journey to Europe and had a superb comfortable stay.Speedy booking in and courteous and professional staff everywhere. As booking in took them a few extra minutes, a courtesy glass of wine was provided. Room was spacious clean and quiet with good air con. I would say always book in advance as the prices displayed in the hotel reception were well above what we paid when booked in advance. Definitely will stay here again and so close to links at St Pancras. We didn't try the restaurant but looks good-we went to a show and grabbed a quick inoffensive meal in London-well there are many eateries, so you are not limited.If we had been staying longer, I guess we would have tried the hotel food, although again, you will pay for the privilege.

Room Tip: We asked for a quiet room, so suggest you stipulate this if it is particularly important to you.
See more room tips
  • Stayed August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank brhainsworth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FaithJohnston, Manager at Pullman London St Pancras Hotel, responded to this review, 26 August 2014
Dear brhainsworth,

Thank you very much indeed for your comments. I am so glad to read that you enjoyed all aspects of your stay and I do hope we have the opportunity to welcome you back in the near future. Perhaps, next time we will have the pleasure of your company at the Golden Arrow Bar and Restaurant.

With my best regards.
F Johnston
Guest Experience Manager
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3,970 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (772)
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Edinburgh
Level Contributor
372 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
5 of 5 bubbles Reviewed 22 August 2014

we are regulars at the Bangkock Pullman so we were looking at this with a heady mixture of trepidation and excitement ,,,, could it be as good?
the answer was a resounding YES as good if not even better
we were on the second top floor with great views,room upgraded on arrival,bar is brilliant as was breakfast
special mention to all the staff who were uber friendly but still the right side of business like

WE WILL BE BACK !!

  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank kennytaylor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FaithJohnston, Manager at Pullman London St Pancras Hotel, responded to this review, 26 August 2014
Dear kennytaylor,

Thanks very much indeed for the kind review.

I’m very pleased to hear they we exceeded your expectations and that you enjoyed your time with us. Our team is truly passionate about our guests' experience and I am glad it shows. It will be my pleasure to share your compliments with our Bar Team.

Hopefully we will see you again soon.

Best.
F Johnston
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nicosia, Cyprus
Level Contributor
230 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
5 of 5 bubbles Reviewed 22 August 2014

Great location, very near St Pancras & Kings Cross stations, high quality and clean rooms, excellent staff and great views from the upper floor! Our booking was room only, but there are plenty of restaurants around with good breakfast. Would definitely return!

  • Stayed September 2013, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank Sissy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FaithJohnston, Manager at Pullman London St Pancras Hotel, responded to this review, 26 August 2014
Dear Sissy M,

Thank you for your kind review, I am delighted that you enjoyed your time with us and hope to welcome you back again.

With warm regards,

F Johnston
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 20 August 2014

We stayed at this hotel because my Mum was coming down on the train into Kings Cross St Pancras, and then the next morning we were taking the Piccadilly Line out to Heathrow. An ideal hotel and good quality before flying out on a long haul flight. The room was big and the beds comfortable. We tried to check in early but our room wasn't available, thankfully they had a luggage room that we could put our suitcases in and go out to a nearby restaurant to grab some food. This was an expensive hotel, but for the one night stay that we had ideal for our arrangements.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank Maggie2818
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FaithJohnston, Manager at Pullman London St Pancras Hotel, responded to this review, 21 August 2014
Dear Maggie2818,

Thank you for sharing your feedback on TripAdvisor.

I am delighted that your experience in our hotel was a positive one and the prime location of the hotel works in your favour. As we are close to three major train stations, our guests use the hotel to their best advantage. I look forward to welcoming you back again at the Pullman London St Pancras.

Kind regards,

Faith J
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 20 August 2014

Booked this hotel due to its location to the stations. It was indeed only a short walk away from Kings Cross (arrived on the train from Edinburgh). Was booked on a day tour on the Eurostar, which is just a short walk away from the hotel. (London St Pancras International) The hotel was quiet and clean. I had breakfast included and found that breakfast was nice and you could take your time eating. My compliments to the chefs that cooked the omelettes on request during my visit. London Library is just across the road, which had several collections on display, worth a visit.

  • Stayed August 2014, travelled solo
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Wendy_fromAus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FaithJohnston, Manager at Pullman London St Pancras Hotel, responded to this review, 21 August 2014
Dear Wendy_fromAus,

How fantastic to hear that you enjoyed your stay with us! Thank you very much for giving us your feedback on your experience at Pullman London St Pancras .

The team is working hard on making sure all guests are well-taken care of and it is always a great pleasure for the Breakfast Chefs and I to hear good feedback on the service delivered.

Again, thank you for your feedback and we hope to see you again soon.

Kind regards,
F Johnston
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pullman London St Pancras Hotel

Property: Pullman London St Pancras Hotel
Address: 100 - 110 Euston Road, London NW1 2AJ, England (Formerly Novotel)
Phone Number:
Region: United Kingdom > England > London > Euston / Kings Cross /St Pancras , Paddington / Maida Vale
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#51 Family Hotel in London
#67 Business Hotel in London
#69 Romantic Hotel in London
#102 Luxury Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Pullman London St Pancras Hotel 4*
Number of rooms: 312
Official Description (provided by the hotel):
Following a £13 million transformation the hotel this 4-star upscale hotel is perfectly located for business or leisure. Only 3 minutes' walk from the International Eurostar terminal and 5 minutes' walk from Kings Cross or Euston Underground and train stations. Pullman London St Pancras is well placed in Central London, adjacent to the British Library. The British Museum, Covent Garden, Oxford Street, West End and The City are only 10 minutes away by Tube. Pullman St Pancras boasts the Golden Arrow restaurant and bar, as well as complimentary (standard) Wi-Fi internet access, a fitness centre, 17 meeting rooms and 24-hour room service. Follow us on Twitter, Instagram and Facebook today for up to date information and events. ... more   less 
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Also Known As:
Novotel London St Pancras Hotel London
Accor London St Pancras
London Novotel
Novotel London Euston
Novotel Euston

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