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Pullman London St Pancras Hotel
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Reviews (4,690)
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2,841
1,442
275
85
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2,841
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275
85
47
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2,199 - 2,204 of 4,690 reviews
Reviewed 27 August 2014

We have stayed in this hotel on many occasions and have always had an excellent time. Rooms are very modern and clean and tidy. All staff were very helpful and friendly. Breakfast was great with a large choice of food.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Clare P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FaithJohnston, Manager at Pullman London St Pancras Hotel, responded to this reviewResponded 1 September 2014

Dear Clare P,

Thank you for your kind review, I am delighted that you enjoyed your staywith us and hope to welcome you back again in the near future!

With warm regards,

F Johnston
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2014

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
FaithJohnston, Manager at Pullman London St Pancras Hotel, responded to this reviewResponded 1 September 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 27 August 2014

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
FaithJohnston, Manager at Pullman London St Pancras Hotel, responded to this reviewResponded 1 September 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 26 August 2014

The hotel is nice and modern and very close to the tube
Rooms are nice, clean and modernly funished and the staff is efficient and kind
Breakfasts are among the best I have ewer had at a business hotel
The gym is adequatrely equipped but there is a major weak spot: the conditioned air system in the gym is not sufficient given the size of the room so it can get very hot in spring and summer I would invite the hotle staff to do something for this

  • Stayed: June 2014, travelled solo
    • Location
    • Rooms
    • Service
Thank andrea p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FaithJohnston, Manager at Pullman London St Pancras Hotel, responded to this reviewResponded 27 August 2014

Dear andrea p,

Many thanks for choosing to stay with us.

I’m so glad to hear that for the most part, everything was to your satisfaction. We appreciate your comments regarding the air conditioning in the Fitness Lounge - we will be monitoring the temperature as we move foreard but I’m glad to hear that it didn’t hinder your enjoyment !

We hope to welcome you again.

Best,
F Johnston
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2014 via mobile

Stayed here for a night between connecting a flight and Eurostar. It's a refurbished and rebranded Novotel. Amenities and decor are contemporary in style, service levels are professional though basic. It's winning points are it's views from the high floor rooms, proximity to Eurostar and some nice restaurants and cafés. Perfect if these match your needs.

Stayed: August 2014, travelled solo
1  Thank confucius73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FaithJohnston, Manager at Pullman London St Pancras Hotel, responded to this reviewResponded 26 August 2014

Dear confucius73,

Thank you for choosing to stay with us and for the review you have taken the time to post on TripAdvisor! It is a real honour for the team and I to receive constructive feedback from our guests. Our focus is to provide superior service to our guests and we will continue to strive for improvement in this area.

We hope to have the opportunity to welcome you back again.

Kind regards,
F Johnston
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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