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“room design could be improved”

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Pullman London St Pancras Hotel
Ranked #119 of 1,064 Hotels in London
Certificate of Excellence
staffordshire
Level Contributor
52 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“room design could be improved”
Reviewed 30 August 2014

We spent 2 nights here, a special offer price for a standard room, which was excellent value considering the good location and the quality of the hotel. Very friendly and helpful staff from around the world, suberb breakfast, spacious and comfy bed, great view from the 6th floor window.
However, whilst the shower was fine, the washbasin area in the bathroom was cramped with hardly any shelf space for make up, toileteries etc. Also, a silly, sloping sink which splashed water everywhere and only tiny hooks to hang towels.There was no 3 point plug in the bathroom which excluded using a hair dryer and the mirror over the sink was not brilliant for applying make up.
The above points would have mattered less if there had been a dressing table area of some sort in the bedroom area but there was not even a mirror! I ended up drying and straightening my hair just inside the room entrance, using a picture on the wall to see my reflection! I did discuss this with staff who explained there should have been a mirror inside the wardrobe but it must have got broken and been removed! There was plenty of bare wall space where mirrors could have been positioned close to power points.
I am retired and was enjoying a weekend in London but I would have been disappointed with this room if I was a professional female getting ready for a meeting or an interview.
I wonder if the room was designed by a man?

  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank sparky50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FaithJohnston, Manager at Pullman London St Pancras Hotel, responded to this review, 1 September 2014
Dear sparky50,

Thank you for taking the time to share your feedback with us.

Your kind comments are most gratefully received. Although, I’m sorry to read that you experienced some design issues with your room. Your feedback is truly valuable in order for us to provide the kind of service that our guests have come to expect.

Please feel free to contact me when you plan to stay with us the next time.

With my best regards.
F Johnston
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Sydney, Aus
Level Contributor
33 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 28 August 2014

We stayed at this hotel for 4 nights during August. The hotel is brilliantly situated and all the other TA comments about this are correct. You can pretty much get to anywhere from Kings Cross as all the main lines travel through it. Our superior room was really comfortable and clean the only comment being that it would be nice to have 2 chairs for 2 people. Also access to sky sports would be nice as all the channels are news orientated. However no major complaints. Hotel service was great with friendly concierges and a comfy lobby making you feel welcome. We chose to have breakfast in the hotel which was excellent. Great selection and quality with good service to boot. Good coffee was also welcome. All in all very satisfied with the Pullman. Well done.
We met friends at a very cool cafe in the Granary, which is in a refurbished warehouse just behind St Pancras station - ask the concierge. It was really nice. Also good restaurant choice and nightlife in Angel.

Room Tip: There are the occasional sirens as there are nearby hospitals, but even rooms on Euston road are qui...
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  • Stayed August 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank fussyaussie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FaithJohnston, Manager at Pullman London St Pancras Hotel, responded to this review, 1 September 2014
Dear fussyaussie,

How fantastic to hear that you loved all the features of the hotel! Thank you very much for giving us your feedback on your experience at the Pullman London St Pancras.

The team is working hard on making sure all guests are well-taken care of and it is always a great pleasure for the Welcomers and I to hear good feedback on the service delivered. We are equally proud of hearing you enjoyed our recommendation to the local delights in the area. Again, thank you for your feedback and we hope to see you again soon at Pullman London St Pancras!

All the best,
F Johnston
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Luxembourg
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 August 2014

We spent two nights in this fantastic hotel. We booked a superior room with a third bed for our daughter. It was the second time we stayed at a Pullman. The first time (a long time ago) was a very disappointing experience (Brussels). This time it was just the opposite : a very good surprise! We wouldn't have thought to book there if we hadn't receive an offer from Accorhotels.com.

In brief : a very pleasant atmosphere, nice and tasteful decoration, friendly staff, very neat place, large room, free wifi (speedy and reliable connection!), perfectly fuctioning equipment, amazing wine bar and a "gargantuesque" breakfast buffet (+ fresh and high quality products). One minor gripe : the bread taste and quality is not up to the rest.

Oh, yes I almost forgot : a very good location. Close to Regent´s Park and nearby a metro station (King´s Cross or Euston). Not far from Oxford Street, Regent's street, etc.

  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank David s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FaithJohnston, Manager at Pullman London St Pancras Hotel, responded to this review, 1 September 2014
Dear David s,

Thank you So much for staying at Pullman London St Pancras and for sharing your experience on TripAdvisor.

I will personally pass on your compliments to our Team for their outstanding service as well as your feedback regarding the bread. It is of the upmost importance that our Welcomers go out of their way to assist guests and I am very grateful that you have recognized the amazing service delivered!

We hope to see you again soon.

Kind regards,
F Johnston
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sheffield, United Kingdom
1 review
Reviewed 27 August 2014

We stayed here for a two night break in August 2014. Like everyone else we read the reviews on trip advisor and decided to give this hotel a try. We are so glad we did from the moment we arrived we decided this was a perfect location within very close walking distance from St Pancras station and all the underground links. We were greeted on arrival with a very pleasant concierge who offered to carry our bags and opened the door for us. The check in staff were really pleasant and quick. The room which was just the hotels classic double was amazing the bed was huge and very comfortable, all the amenities were there it was comfortable to sit as well as sleep in the room the bathroom/shower was amazing and the breakfast that was included as part of our package was amazing anything you could wish for on a breakfast buffet and so we'll prepared and presented and again all the staff were really pleasant and as helpful as can be. we will definetley check out this hotel again on our next visit to London.

  • Stayed August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Karengreasley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FaithJohnston, Manager at Pullman London St Pancras Hotel, responded to this review, 1 September 2014
Dear Karengreasley,

So many thanks for taking the time to post a review of Pullman London St Pancras on TripAdvisor.

From our passionate Welcomers to the luxurious rooms and the convenience of our location, we are all about offering unique and luxurious experiences to all our guests. It is with great pride that I will pass on your compliments to the team for their outstanding service. We are all very pleased to hear that you had an amazing time with us. We look forward to your next stay with us.

Kind regards,
F Johnston
Guest Experience
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Derby, United Kingdom
Level Contributor
82 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 27 August 2014

We have stayed in this hotel on many occasions and have always had an excellent time. Rooms are very modern and clean and tidy. All staff were very helpful and friendly. Breakfast was great with a large choice of food.

  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank Clare P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FaithJohnston, Manager at Pullman London St Pancras Hotel, responded to this review, 1 September 2014
Dear Clare P,

Thank you for your kind review, I am delighted that you enjoyed your staywith us and hope to welcome you back again in the near future!

With warm regards,

F Johnston
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pullman London St Pancras Hotel

Property: Pullman London St Pancras Hotel
Address: 100 - 110 Euston Road, London NW1 2AJ, England (Formerly Novotel)
Phone Number:
Region: United Kingdom > England > London > Euston / Kings Cross /St Pancras , Paddington / Maida Vale
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#51 Family Hotel in London
#67 Business Hotel in London
#69 Romantic Hotel in London
#103 Luxury Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Pullman London St Pancras Hotel 4*
Number of rooms: 312
Official Description (provided by the hotel):
Following a £13 million transformation the hotel this 4-star upscale hotel is perfectly located for business or leisure. Only 3 minutes' walk from the International Eurostar terminal and 5 minutes' walk from Kings Cross or Euston Underground and train stations. Pullman London St Pancras is well placed in Central London, adjacent to the British Library. The British Museum, Covent Garden, Oxford Street, West End and The City are only 10 minutes away by Tube. Pullman St Pancras boasts the Golden Arrow restaurant and bar, as well as complimentary (standard) Wi-Fi internet access, a fitness centre, 17 meeting rooms and 24-hour room service. Follow us on Twitter, Instagram and Facebook today for up to date information and events. ... more   less 
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Also Known As:
Novotel London St Pancras Hotel London
Accor London St Pancras
London Novotel
Novotel London Euston
Novotel Euston

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